Originally Posted by PBFAB.COM (Post 7974005)

You had zirk fitting issues too? When did you order your arms? Was it recent? Please let me know. Like I said in my post above, we order those in bulk, so if there is an issue, we'll need to address it before we've got 100 sets of arms with a problem.

Brandon

Originally Posted by Willie Makeit (Post 7974078)

Brandon

I called and spoke to you directly. I asked for torque specs for the cross shaft nuts. You stated to me that Nathan was busy welding and you needed to speak to him and would call me back in 5 minutes with that information. I never rec'd that call. I eventually found a thread on this board where Nathan said that the nut should bottom out the crush sleeve bushing then go an additional 1/4 turn. That's what I did.

As far as the zerks, it wasn't the zerk fitting being undersize, the hole itself was oversize. As a machinist for over 25 years, it was fairly easy for me to spot the issue. Guys not familiar with metal working and proper tap drills may not realize the issue.

Not meant as a bash by any means. Some of the nicest components I've ever purchased and just wanted to point out my experience. A set of instructions on the control arm kit would go a long way to help explain some of the small things that pop up. Hope my input helps you guys improve your processes and products.

Originally Posted by Willie Makeit (Post 7974376)

That's because I had not yet discovered that issue. After the multiple delays in shipping combined with not getting response to my questions, I didn't have a lot of confidence that i would get a reply to the Zerk issue.

no offense, but i honestly didn't have time to wait on you guys to "make it right." I had already waited approx 8 weeks on my arms after being told that it would be 3-4 weeks when i originally placed the order.

If i may, let me be blunt for a moment - i get it you guys have long lead-times, that was understood when I originally considered your products - but when one places an order & their confidence in a vendor based on the delivery information that was supplied by said vendor (aka: his word) at the time of order to discover afterwards that this information is false/not accurate, then it doesn't exactly leave one with a "warm and fuzzy" if you know what i mean.

Originally Posted by 68is4me (Post 7974392)

x2, Sounds exactly like I had written it. I was contacting you mostly through emails. I also asked for torque specs and I was emailed a basic copy of the instructions which wasn't much. I did what Willie did and found the info on this site.

I am not trying to give PB a bad name the products are outstanding, but they are lacking a bit in customer support. Including a good set of instructions would help a lot.

Sorry to the OP, for getting off track. Did you find all the parts within your budget?

Originally Posted by PBFAB.COM (Post 7974463)

Willie,

Totally get it. Sorry you didn't have a great experience. I'll try to do better if we have an opportunity in the future.

Brandon

Originally Posted by Willie Makeit (Post 7973522)

This was within the past 2-3 weeks. I didn't get return calls for the previous messages left and I didn't have another 8 weeks to wait on another set of lower arms so I repaired them myself.

I don't see it as bashing, only sharing my experience.

Originally Posted by Willie Makeit (Post 7974574)

Fabricated parts are top notch! Just wish some of the other was a bit better.

You guys will definitely have another opportunity based on the responsiveness in this conversation thread and the quality of the parts.

Parts are installed and truck is back on the road. It's all good!

Originally Posted by PBFAB.COM (Post 7974187)

Did you get your kit yet? If you email me your order #, I'll give you an update on build time.

Brandon

Originally Posted by PBFAB.COM (Post 7974187)

Did you get your kit yet? If you email me your order #, I'll give you an update on build time.

Brandon

Originally Posted by 68is4me (Post 7974392)

x2, Sounds exactly like I had written it. I was contacting you mostly through emails. I also asked for torque specs and I was emailed a basic copy of the instructions which wasn't much. I did what Willie did and found the info on this site.

I am not trying to give PB a bad name the products are outstanding, but they are lacking a bit in customer support. Including a good set of instructions would help a lot.

Sorry to the OP, for getting off track. Did you find all the parts within your budget?

Originally Posted by lolife99 (Post 7981657)

Looks like photobucket strikes again with no pictures.
This is really going to affect a lot of threads on this board,...

Originally Posted by SierraMtns (Post 7982086)

Yeah they have been a problem lately.

Do you recommend another company?

Thanks

Originally Posted by lolife99 (Post 7982272)

I load photos from my iphone or iPad directly.
I don't host them anywhere.
You can also load them into the photo gallery here on this board.

Originally Posted by SierraMtns (Post 7994463)

Just got word from PB Fab. The kit is almost done and should ship this week.