Re: Custom bumpers
 

This is what went down. He say's the prerunner/grill guard he sent me is as one is described on his website. I said I wanted a prerunner/grill guard and he say"s thats what he sent me. I just thought, when I said "THIS BUMPER", that it would look like "THIS BUMPER". I talked to him about "that" white blazer, I just don"t get it! Still have got no response back from my last e-mail to him. He said he would be back today, 7-2-09.

Re: Custom bumpers
 

It appears that you were very clear and the bumper he sent you was not what you ordered, it's your chioce as to how to proceed but if I were a judge, it'd be a no brainer.

Re: Custom bumpers
 

Seriously, Just call the cc Company and explain to them you just got the order and it was not what you wanted/ordered. You have tried to work things out with him, but he is not being responsive/telling you too bad that is what you ordered.

As soon as Kyle finds out that he no longer has your money and you still have the bumper, hes gonna want to hurry up and make things right. He is basically commiting fraud by telling you your gonna get one thing, sending another, then telling you to piss up a rope.

You are totally in the right and have been wronged and now he is trying to blow you off. I know you are wishing for the best and hoping that Kyle is gonna do the right thing, But if he was going to it would have been done by now.

At the very least tell him you want your $170 back for the grille gaurd that you didnt get and he can have the out of place looking tube he welded to the top of your bumper back if he pays the shipping.

Re: Custom bumpers
 

Well, I'm in the process of making copies of every e-mail pertaining to this transaction. I called the c-card co., and just have to fill out a dispute form and mail it in. I really did'nt want to go this route, but looks like the only way to go here! Thank's for the advice guy's! I'll keep ya posted.

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Off topic, but HAPPY 4TH OF JULY EVERYBODY! Mail does'nt go out till monday, if I don't hear from him by then, it's off to dispute land!

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Well I sat down this morning and sent off 1 more e-mail to Kennesaw Mountain Acc. I figured I'd give him one more chance before I mail the credit card dispute in. I explained the situation fully, and also said that I am willing to work with him in any way to get this prerunner/grill guard to look the way I want it to. I guess we'll see what happens from here! On a different note, I found a couple of brand new KC off road lights I had bought years ago, that will look sweet on this bumper if I can get the grill guard set up right! Just trying to stay positive!

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WOW, news flash! Just got a e-mail from Kyle saying he is going to work with me. Actually I asked him to bend the two outer tubes the way I wanted them and ship them to me and he replied- yes, I can do that! I sent him a e-mail asking for more details about what he had in mind, so I'll wait and see how he answers me. Maybe things are turning around here? I know this situation was not my fault, but I have to fix it somehow! Hang in there guy's!

Re: Custom bumpers
 

Well do not offer to pay for ANY material, labor or shipping, you will have to remove the old one and install the new one. It was his screw-up not yours, and you told him exactly what you wanted up front.

Did you tell him you were going to go through your cc company if he didnt resolve this?

Re: Custom bumpers
 

No, I was about to, but he sent me mail. I am still ready to mail in the dispute form if it does'nt go my way. I have 90 day's to file. Hoping I'm on the right track! Like I said before, thank's for the advice and all. Hoping all this will clear up his BUSINESS SENSE! Still hoping to give KNMTNACC a good name! I can't wait till tomorrow to see what happens!

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Still waiting. Had my cuz come over and give me his opinion. Said he could hook me up with at least 2 buds who could handle this modification in no time at minimal cost. Oh ya, gotta go, gonna send Kyle another e-mail!

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Been reading and following thread. Hope it all works out.

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Thank's it getting to be quite a long story! No news from Kyle today. Seems like he would want to get this over with asap. Oh ya, gotta go send another e-mail!

Re: Custom bumpers
 

Might want to mention you just recieved your cc dispute form in the mail today, and if you dont get a tracking# for your replacement tubes being sent out within a week, that you would be more than happy to send it in.

Get a fire going under him, he is just gonna draw this out, Threaten the cc form at first dont worry about being a nice guy, it is clear he is walking on you and now has your money, you have been patient enough just waiting for it to be built.

Re: Custom bumpers
 

Ok, gonna start listening to you. I have been waiting since Sunday to hear from him. I get a e-mail today that simply say's-Order# and Name please? Excuse me, but that ain't right! I e-mailed him right back with a whole bunch of stuff, but I'm getting postage setup on the cc dispute packet! Enough is enough!

Re: Custom bumpers
 

Gentelmen, please do not buy from KENNESAW MOUNTAIN ACC! I hate to say that, but my experience so far has been a bad one! Even if they make my deal right now, I am not happy! $859.00 in a bumper that I have to cut, bend, reweld, repaint, etc. That is not the way to make CUSTOMERS happy, or attract new customers! When this deal with them is over, I will lead the charge into a full fledge war with this company! Anybody looking to join?

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Just waiting on KNMTNAC to fix my problem with the grill guard. Got the new winch sitting here ready to mount up! Been sending e-mails over and over!

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Hey neighbor...well kind of...I've been following this thread from the beginning and I would have to agree with bigbadchev that it's time to get a sh!tty. This guy doesn't have a clue what good customer service is all about. If it were me, I would send in the cc dispute forms asap.

Re: Custom bumpers
 

Yea, I hear ya chev. I just sent off another e-mail to Kyle at KNMTN, saying I was considering sending in the dispute form. I have tried EVERYTHING to resolve this. I have sent 4 e-mails, counting the one this morning, trying to give him a last chance. No matter what happens now I will never deal with KENNESAW MOUNTAIN ACC., ever again. Or will I recommend them to anyone! That's too bad, because they could have got some good pr from me here and everywhere! Now it will be bad pr! Even if Kyle doesen't make it right, I have the bumper, and I will make it look right on my own. But when I get it done, and post up some pic's, you wont hear me say- look at my KENNESAW MOUNTAIN bumper. I'll say something like- look at the bumper I made!

Re: Custom bumpers
 

I cannot believe you are still 'considering' sending in the dispute. I realize you are trying to help this guy save face, but at this point I don't think that is possible or in your best interest.

You ordered the bumper on the 8th of April. At this time I am sure he took a deposit of some amount.

You received an incorrect bumper on the 22nd of June and he took the rest of your money.

Now it is the 12th of July, 3 MONTHS since you ordered- almost 1 month since you received the wrong item- and you still do not have the bumper you ordered or a resolution, while he has your money.

You are being way to nice and accommodating, and it is obvious e-mails are not going to resolve this issue. Send in the dispute forms today.

Good luck.

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Forget e-mailing, they're to easy to ignor...call the guy in person and get this crap settled! :sumo:

Don't mean to flame ya but it's been long enough and at this point your only screwing yourself by going easy on this guy.

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Yea, I know. I must be the last of the "nice" guy's! I sent him a e-mail yesterday morning saying I was considering sending in the c-card dispute, and BAM! I got a message from him. He answered a couple of questions I had asked and told me my replacement tubes should be finished sometime this week. I asked him to let me know when they are shipped, so I know what to expect. Been gathering some power tools around, so I can cut the two outer tubes off. Cut them off, grind down the old weld areas, clean it up good, and get the new tubes welded on the way I want them. Talked to a local shop about repainting the whole thing when I get it fabbed up right. Also talked with my dad about freeing up some space to start wrenching on this project. My sister just bought some ajoining property with a 24'x32' pole building on it. Maybe move pop's 66 pontiac over there, and set my k5 up in the barn close to my house! I think it's time to look at air compressors, use air at work every day, and am kinda spoiled!

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Got a message saying they got the tubing in yesterday, and are going to bend my tubes the way I want them tomorrow. we'll see, wont we!

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Got the tubing IN...!!??
WTF, he doesn't stock tubing either? :lol:

What a clown operation.

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This clown ain't laughing just yet! Just need those tubes and I'll be good to go!

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You knew I was referring to KMC, right? ;)

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Oh ya!

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Still waiting. Talking to local boys about re-fabricating the bumper just in case! Also still working on my dad about freeing up working space for the entire project. Gotta get his Pontiac out soon for a show around the first of August.

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Any new info here...?

Did the guy ever really admit that he sent you the wrong bumper at least?

Re: Custom bumpers
 

Hey, I got the two tubes I was waiting for from him via UPS yesterday. They look like I can make it work the way I want it to be. And to answer your question, no he never did admit that it was his fault at all. It was from April 8 2009 when I ordered the bumper, till July 23rd 2009 before I even got the tubes resembling the prerunner/grill guard setup I wanted. Now I have to cut the original outer tubes off, clean it up good, and have the new tubes welded on where I want them. Not to mention repainting it all! I see an upside to this situation, I am going to set the tubes up so I have room to mount 2 old school KC highlight offroad lights I have toward the center tube. Got the warn winch sitting here, and it will work with KNMTN's design. I like the low profile look of the bumper, and it will work good with my high lift setup. I can tell YOU ALL right now, I will not be ordering a Hitcher rear bumper or anything else from Kennesaw Mountain. I'm going camping with the whole famdamily soon, so now that I actually have the right tubes, when I get back, I'll concentrate on fabbing this bumper the way I want it to look on my K5! I will post up pic's of the progress asap! Thank's for being so patient guy's!

Re: Custom bumpers
 

Sorry, nothing new here. got the tubes I need to refab the grill guard, but want to wait till I get the K5 out of storage to see what I'll need to mount it up to the front frame. I want to get all the welding done at the same time, so I can proceed to paint and mount.

Re: Custom bumpers
 

Here's the tubes Kyle sent me, looks like they'll work. Going to wait until I break the K5 out of storage to redesign the welding. That way I know it is the way I want it. On vacation Sunday to Sunday, y'all have a good one!

Re: Custom bumpers
 

Oh yah! Back from vacation. Spent 8 days on the Muskegon river with the wife, my three girls, my 2 German Shepards, all the inlaws, and thier kids, friends, and thier friends, and everybody else. WOW, feels good to be home. Gotta go back to work tomorrow and rest up! Going to hit Dad up this week about freeing up space for the K5, so I can mount up this wincher bumper, and warn winch. The tubes I got from KNMTM should weld up the way I want the grill/guard to look. Anybody else got any feedback on KNMTM AC?

Re: Custom bumpers
 

Back to "custom bumpers', bro's! Now that I have the front bumper ready to refab and mount, I am looking for some new ideas on custom rear bumpers. I have seen a couple nice setups so far, like Burt 4x4's and etc. Anybody designed a new one for a first gen lately? Looking for a spare tire carrier mount for a 40" plus tire and possible other additions. I definitely will not be ordering one from Kennesaw Mountain Accessories! Thinking more like a design I can customize to my liking, and have built close to home. I do want the spare mounted fairly low, as to not restrict rearward visiblity. Oh what a wish list eh? Any ideas or pic's guy's?

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I often wonder why more aftermarket companys don't cater to the first gen crowd. There seems to be a good bunch of us "customers" out here, just looking for good products, made just for these models! Anything new here guy's?

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Wow, got to be somebody else out there that fabbed up a custom rear bumper. Let's see some new pic's guy's!

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Test fit the KNMTN bumper, looks like it will fit. Just need to redo the grill guard tubes. Gosh, I just need work space!

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Been quite a haul to get it to this point, congrats.

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Glad to hear your making some progress!

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Thank's guy's. I wish I could call it "progress", but I can't work on it where it is currently stored. I just took the bumper out there and made sure it looked like it would fit. I sure didn't want to have to go back and deal with KNMTN again!

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I just read this thread start to finish, let me say...you are one patient guy. I was getting all riled up just reading this thread! Anyway about two weeks ago I sent an email to Kennesaw inquiring about a rear bumper (got a very quick reply by the way) and I was seriously considering buying it. However after reading this thread I wouldn't consider buying from them. So there's one sale lost for sure because of their piss poor customer service. I'm sure there will be many more as people read this. Good luck with your project!