Problems with GMC Pauls?
 

Has anyone had any issues with GMC Pauls lately? I placed a $700 order from them on Sunday April 26th and got some of the order a few days later. Of course the stuff I really needed I was told was being shipped from CA. I was told it shipped April 29th, so I expected the shipment this past Monday. When nothing arrived I got concerned that it might have been delivered to some other place, or maybe was lost. I emailed asking for a tracking number on Tuesday and was told I would get one later in the afternoon. Well, I never got a response back, and have emailed every day since then, and I have gotten no response. Has anyone else had issues like this? I have ordered in the past and had decent service, but now I’m questioning if I will order from them again.

Re: Problems with GMC Pauls?
 

I have had good results with GMCPAUL

Re: Problems with GMC Pauls?
 

I only ordered from them once, with no issues. Try calling and speaking to someone. Hope your stuff arrives.

DZL1.

Re: Problems with GMC Pauls?
 

I had almost the same experience with them. I think CA shipping is just slow to our part of the country. He really has no control over it. GMC Paul is a stand-up guy. You'll get your parts. Hope this makes you feel a little better.

Re: Problems with GMC Pauls?
 

I would call, but they don't have a phone number posted, and also say on the website everything is online based. Curious they seem to be one of the only vendors with his PM disabled. Maybe the stuff will be here today in time for the weekend. I can hope atleast.

Re: Problems with GMC Pauls?
 

I agree with 63 &64 bowties. I have dealt with GMCpauls on a couple of occasions. the shipping is slower from the CA warehouse. The email response seems to be slower, probably because they are inundated with emails. I picked up the phone and had all the info i needed in a matter of a couple of minutes. I WOULD NOT hesitate ordering from GMCPAULS again.

Re: Problems with GMC Pauls?
 

Your order shipped on the 29th from California and you expected it to arrive 5 days later on the east coast??? Maybe that's possible but I would expect closer to 10 business days. Let us know how it works out!

Re: Problems with GMC Pauls?
 

heres the info. if you click on services on the website this info should show...


Phone-(765)569-2906 / Fax-(773)-442-0103
505 Adams Drive, Rockville, IN, 47872
Email- robbinspd1199@yahoo.com

Re: Problems with GMC Pauls?
 

Honestly I ship all the time to the West coast and 99 percent of what I ship from USPS or UPS gets there in 5 days. I have never had anything take 10 days to here or there.

Re: Problems with GMC Pauls?
 

Thanks for the number. I will give them a call.

Re: Problems with GMC Pauls?
 

no problems. i have made numerous orders from them and will make many more.......great parts and service........

Re: Problems with GMC Pauls?
 

I typically recieve west coast parcel delivery in 5 days or less.They use jet planes these days,you know?

Re: Problems with GMC Pauls?
 

Re: Problems with GMC Pauls?
 

I will never use a company that will not answer a phone. I have never bought from GMC Paul's and now that they only take orders by e-mail, i never will.

Re: Problems with GMC Pauls?
 

I have ordered a few items from them and had no issues. Good prices and had my product on my doorstep the next morning.


I don't think he stated they wouldn't answer the phone, he just didn't have the phone number. Their ordering is internet based but then again, the majority of businesses are going that route now.

Re: Problems with GMC Pauls?
 

Directly from GMCPauls homepage,

Due to the fact that less than 2% of sales & correspondence was by phone, we now offer only online ordering & correspondence.

Then right below it this,
GMCPaul's Truck Parts Striving to meet all of your GMC & CHEVY Truck Parts Needs. We carry new parts for your 1947-Current GMC / Chevrolet Truck. Looking to restore your truck or needing parts for that daily driver stop on in and let us try to fill your shopping list. We Drive, Restore, and Work on GMC & Chevy Trucks Exclusively, so if you have a parts need or truck related question give us a ring we will be glad to help.

So i can call if i need help??? But i can't order????

And then the last part....
We accept Visa & MasterCard By Phone as well as through our online catalog which is protected by the leader in online protection VeriSign. We have also fully integrated Pay-Pal into our checkout system for those wishing to use this method to pay with Visa, Mastercard, Discover, E-Check, etc.....


Can't take orders on phone??? But we can accept payment by phone???

In my personal experience i have had issues getting ahold of Paul by phone. Since he started the business his phone service sucks. Always an excuse as to why.

I quit bothering ordering from him 5 or 6 YEARS ago for this reason.

One heck of a nice guy. And he knows his parts. I like the guy. But i will spend my money elsewhere.

If less than 2% of his orders were by phone then they should have answered them more. This is not the first time someone has posted a thread about the same issue.

Do a search.

I am not trying to bash GMCPauls. But this board is about being real. Just stating the truth.

Re: Problems with GMC Pauls?
 

YES I have had a BURN from GMC PAULS and will never ever not even tell anyone he sells parts. plus from the burn it reflected on me here and, YES I use to play the $25.00 a year here for maybe 3 years in a row, but not after the responce I recieved as a PM from no name mentioned, but I lost alot of respect after how the Issue I had was delt to me from a monitor here......

thanks for the memories...

Re: Problems with GMC Pauls?
 

I have never ordered from them I always use wes at classic heartbeat he is close and I always get my parts with in a week and if I have a problem I call hime and he anwsers the phone or calls me right back..

Re: Problems with GMC Pauls?
 

Well, I just got a reply back from them. Was told they got sick, and were out until today. Also was told that the package may have been lost and they will check to see when a new one was shipped out. We'll see what happens.

Re: Problems with GMC Pauls?
 

I had some bad luck with a broken window regulator that they wouldn't replace because they said it had to be installed by a GM certified tech or If I could prove that I installed it per a GM service manual. I blew a gasket when I heard that. I got no response. So I left them a bad review on the vendor board. Whalla I got action then. In the end I got it replaced but I had to send the broke one back so they could inspect it. I too didn't like some of the comment I got on this board about the way things were handled. The loyal GMCpaul crowd will defend them to no end.

Re: Problems with GMC Pauls?
 

I have never bought from them but I have clearly seen too many people say that they are great & Early classics people as well.
Good luck to you I am sure that you will get your parts sooner or later but I do understand your frustration..

Re: Problems with GMC Pauls?
 

Sorry but when folks cuss at me in PM they generally don't have me jumping through hoops to help them. I did however ask you to calmly explain the issue of a missing discount, so I could help you fix the problem. You see.. I too recall the PM, as a matter of fact I just reread it to be sure I was not thinking of someone else. If you do not wish to subscribe to sell parts, thats your choice.. Do not even try to act as if we did you wrong, when you demanded help cussing etc.
thank you too for the memories... that chip on your shoulder is hard to forget :)


To the OP ~ I will try to call and email this weekend as well. I myself have never had an issue with Paul, but I do know some have. As far as I am aware, all of the issues were resolved. PM me if you do not hear from me over the weekend.

Liz

Re: Problems with GMC Pauls?
 

I was given a tracking number for some of the parts and I should get those next week. The other parts will ship out on Monday, so I may get them towards the end of next week as well. Hopefully all will work out in the end. Three weeks is a long time to wait for some parts you really want, but what can you do.

Re: Problems with GMC Pauls?
 

Re: Problems with GMC Pauls?
 

Not that it matters much in this situation, but I recently had 2 issues sending items to Calif from Indiana thru the Post Office using priority mail.
One Item took 2 weeks and another item took 5 weeks
Both times I was told the Van Nuys distribution center was all messed up.
And now they are going to raise stamps 2 cents.
gotta wonder.................

Re: Problems with GMC Pauls?
 

Just an update. After about 4 weeks I finally got my order in. The bad news, and what really makes me mad is the heater core I got. I had bought one from autozone for $23, but after hearing bad things about them, took it back. I then ordered one from GMC Pauls for $60 as I thought it would be better quality as it was advertised as "made in the usa" and I somehow thought it was a better one then we get in the big box stores. Well after getting my heater core, which comes from brothers BTW (as does a lot of their stuff) I find out it is the exact same heater core from autozone down to the part number printed on it. I also asked for a vented gas cap that would fit my 72, and was sent one for a 70 the does not fit. Needless to say that was my last order from them.

Re: Problems with GMC Pauls?
 

If you have questions about anything they want to exchange emails with you until either you get an answer or THEY find it necessary to have Paul call and talk to you. If you are trying to place an order for multiple items and have several questions it could take quite some time to get the answers you need when a simple phone call would give you answers in minutes. I'm all for the modern era of internet ordering and such but I still believe you need phone support for order and parts questions. I had an order to place with them today for well over 1k but when they would only deal with my questions via email, I've decided to look elsewhere for my parts. I'll pay a little more to get the support that I want and expect.

I wish them luck, it's just not how I prefer to do business.

Re: Problems with GMC Pauls?
 

They also were not going to take back my heater core at first, as they told me all sales were final. It wasn't until I told them that I bought something that was advertised as made in the USA, and then got a heater core that was stamped made in Mexico. I have changed vendors.

Re: Problems with GMC Pauls?
 

Hawker7 on Sun. 4-26 you placed a order for 25 different parts in multiple quanties on some yet did not order enough of some parts and you contacted us on Mon 4-27-09 to ask if we could modify the order to reflect the quantity of parts that you wanted, which we did so. We then shipped 21 different types of parts some in multiple quantities that were in stock at our store, we had 4 items we were out of stock on and rather than delay your order shipping we contacted a West Coast supplier that was supposed to carry the same parts as ourselves and had them drop ship these items so as not to delay your receiving them which was a steering wheel, a 67-70 gas cap, alternator conversion harness, and a heater core. Then you contacted us Tue. 5-5-09 asking us for tracking on the shipment from the West coast as it had not arrived and Amber began checking on it. She then discovered from the supplier that they were having a problem with the tracking # and they would get back with her. By closeing Tuesday this had not occured and she fell sick Tuesday evening and did not come in to work and failed to mention to the rest of us that she was dealing with a problem on your order and since she was dealing with the order she had your emails flagged to go directly to her email account to deal with it personally, so when you again inquired on May 6th the rest of us never saw the email on Fri May 8th she returned to work and because she had not informed anyone of the problem and your emails she applogized to you and myself for dropping the ball and I explained to her in the future to try and make surte to let others know if she has flagged emails and becomes sick and she removed the flag and got all information involved in the shipment and let you know what was happening and that UPS lost or misplaced the 1st shipment and that a 2nd would be going out to you immediately and provided a tracking # however the vendor was now out of the steering wheel and heater core and they would ship the beginning of the next week those parts arrived on 5-11-09 and shipped to you 5-12-09. On May 28th you contacted us stating that you wished to return the heater core and gas cap. Danielle then handled this email as you were no longer flagged and she was the 1st to see it and she explained that our return policy was all sales are final unless the product was defective or other than ordered and asked you which of these they were so she could issue you the approriate RMA # for the return. You then replied that the heater core was made in Mexico and we sell a made in USA heater core so she imeddiately issued a refund because it was not what you had ordered and we are now awaiting its arrival here to issue you a refund for it and return shipping costs.
I know were not perfect but we try and I'm sorry the 21 parts shipped to you in multiple quanties we had in stock here were not the 4 most important parts you wanted which seems to be the case according to this post. I do wish you had mentioned the fact in this post that you had ordered the 67-70 gas cap yourself and that it was not a mistake on our part that you ordered the incorrect gas cap. I also wish you had taken the time to tell that you had ordered prior witout problems and everything we did to rectify the problems that occured on this order.
Yes the vendor in Calif. was Brothers but using them to fill parts we are out of stock on so as not to delay you receiving a part I feel is a good thing not bad and they do not supply most all our parts for us we mainly use them as a fill in for things we run out of altough they do have a monopoly on a few parts that we must purchase from them as they have some parts made and are the only supplier.
I hope you have a nice day and that 2009 finds you Healhty, Happy , Prosperous and slightly more forgiving & patient.
Paul @ GMCPauls

Re: Problems with GMC Pauls?
 

I have had issues in the past, but have not posted about them. But if you want to bring it up, I believe almost every order I placed has had some problem. I remember one order getting the wrong parts shipped to me twice, and while you made good on them, it still takes longer to get parts that I needed. I have a few times during the year that someone is able to help me get some work done, and when it takes a extra week or two get parts, that window of having extra help is now gone. Like I said, you make good, but there are other vendors that are more responsive, sell what they advertise, and send the right parts that first time.

Re: Problems with GMC Pauls?
 

And yes, the gas cap was my fault. I was emailing 3 different places about it, and had thought that the email I sent to you was asking for a vented cap that would fit a 72. Some other place that I didn't order from told me that a cap from a 70 would fit a 72, and that’s why I asked for a 70. And also, when I asked if I could send back the cap for the 70, I was told I couldn't, and could only exchange for a 72 and would have to pay the shipping for it. When I was already sending back a heater core, I think it unreasonable, and bad customer service to refuse to take back a brand new in the box gas cap. Wouldn’t have been hard for me to throw it in the box I was already sending back to you, and then taking it and putting it back in your stock.

Re: Problems with GMC Pauls?
 

hawker7 we did not refuse to accept the gas cap we actually gave you a RMA# (Return Materials Authorization #)to do so, We said you could return it for exchange on a 72 gas cap not for refund as it was what you ordered and not a defective part, and no one said you could not return it at the same time as the heater core, and I'm sorry if you feel your having to pay the quoted $4.80 for shipping on the 72 gas cap to ship to you when we had already shipped you the gas cap you ordered was to much to ask.
I also took the time to find the 1 other error on a order shipped to you. Guess what we were out of the part and we had it drop shipped from the Calif. supplier, they shipped you 2 vent window seal sets instead of 2 glass run channels, we then let you keep 2 sets of vent window seals which we still had to pay for since we did not have you return them and had the 2 glass run channels shipped out.
We also are in the process of refunding you now on the heater core and the return shipping costs.
Unlike ALL the other BIG stores out there that do not refund return shipping we do refund return shipping costs when we make a mistake.
I again appoligize for the mistake and again I hope that you have a nice day and that all your futures orders where ever you place them go smotthly on the wings of angels!! God bless you and yours and may he watch out over you and your needs.
Paul @ GMCPauls

Re: Problems with GMC Pauls?
 

Anyone who is in business and deals with the public, will bring about problems from time to time. In my opinion, how the vendor deals with the customer is what defines customer service.

I dealt with a company in CA, almost 30 years ago, called IECO. They sent me a kit designed to be an enhanced tune-up kit, including points, plugs, condensor, and carburetor jets. On the outside of the box was written: We didn't use the jets you sent us because they wouldn't fit". Guess what? The jets in that box didn't fit my carburetor, either. To rectify the issue, I was instructed to send it all back in the same box. In response to that, I got a new box, with the same stuff I had sent them, plus they broke the spark plugs before putting them back in the box. At that time, I was P.O.'d!

IECO is out of business. Good enough for me.

As for anyone in business, drop-shipments are part of life. We have this WalMart mentality that says we can go to a vendor and he/she will have everything in stock and ready to ship. I don't care who you are, if you are a vendor, you know you can't possibly have everything that anyone might think about ordering. There are lots of businesses that are a lot larger that shutter their doors and sell off their inventory and there will be items that go back for decades that fit obselete whatevers and orphan vehicles.

Based on what Liz said and Paul's documentation, I think (IMO) he's doing what he can and offers "Customer Service".

Re: Problems with GMC Pauls?
 

it is not uncommon for vendors to ask another vendor to drop ship, or suppy, a part for a customer. It's done in an effort to take care of the customer....not to decieve.

Re: Problems with GMC Pauls?
 

With people wanting everything yesterday for a 40 year old vehicle from a source 1/2 way across the country,it takes alot to keep them happy.Especially when they aren`t that knowledgeable on the vehicle.It`s hard to know when to question what they are asking for and when to give them what they ask for.I read in this thread that a wrong gas cap was sent as a complaint agaist this vendor on the www,then an explanation why the guyer ordered the wrong thing because some other business misled him.This is a specialty market and very few vendors are "Big Time".You can`t have someone by the phone all day waiting for a call or two.We should be grateful for 24/7 e-mail ordering.If some of you only knew what it "was"like aquiring parts years ago,I know you`d complain alot less.I`m just happy the parts are available.This was not always the case,either.
It sounds to me like the vendor made good effort to do right.Do you know that buying from another vendor to facilitate a timely order often nets less profit for the vendor?That`s customer service for ya.

Re: Problems with GMC Pauls?
 

I have had nothing but good experience with Paul. I recommend him to anyone.

Re: Problems with GMC Pauls?
 

My issue was not with the availably of the parts or the gas cap as I said that was my fault in my post. My problem was the orders in the past that I was sent the wrong parts, and the days that I did not get a response back from them. I started this post only after I did not hear back from them on an order I spent over $1,000 dollars on. The thing that drew the line for me was receiving a $20 heater core carried by Autozone that I paid $60 for. Had I not have known that I was sent a $20 heater core made in Mexico, I would have installed it thinking it was better made one. If they didn’t have them in stock and had to use another vendor then that need to make sure that other vendor is sending out quality parts to their customers. That is customer service in my book. I have spent over $15,000 over the past 9 months on this build using many different vendors and this is the only vendor I have had an issue with. The other vendors have sold what they promised and have been very responsive in getting back to me. People except good service and prompt replies as that what most vendors do. Also, that fact is the parts for 67-72’s are readily available and that is why I choose to buy a 72. The reasons above coupled with their higher than most shipping prices is why I choose to not use them again. Everyone else can continue to use them and I hope they have good experiences, but I will be spending my money elsewhere.

Re: Problems with GMC Pauls?