Cpp doesn't follow through?
 

A few weeks ago you may have seen my post "CPP brakes suck" with these pics. Well Jeff contacted my ASAP wich was cool we talked and he told me he would be sending out new pads tomorrow. Well its been 3 weeks, no new pads, no contact from Jeff, on voicemail or msgs on here. Just wondering if anyone else has had these problems. i know Jeff is on here to try and fix any promblems with thier stuff and i like that a lot. Where do i draw the line with them and just say f**kit and go buy new brakes?

Re: Cpp doesn't follow through?
 

I am waiting on a response as well. Going to call their customer service line tomorrow. I have a set of 5" drop springs for the rear of my truck and they are not the same spring rate. One side is sagging 1" Hopefully they will take care of my issue over the phone. My first issue with their product.

Re: Cpp doesn't follow through?
 

i hear negative feedback coming on like they do have on ebay ya know?

Re: Cpp doesn't follow through?
 

Why would you buy brake pads from CPP?

Its cheaper in the long run to buy them from Napa, autozone, etc. with a lifetime warranty, so you can take them back for a new set when they wear out.

Re: Cpp doesn't follow through?
 

is it the left side?

Re: Cpp doesn't follow through?
 

have you tried to contact him in the last 3 weeks

Re: Cpp doesn't follow through?
 

He was going to just send them to me at no cost.

Re: Cpp doesn't follow through?
 

Yup i did last week and this past wendsday.

Re: Cpp doesn't follow through?
 

shouldn't this be in the REVIEW area?

Re: Cpp doesn't follow through?
 

Ya they SUCK!!!!!!!!!!!!!!!!!!! In february I purchased a set of braided front and rear lines. when they arrived the failed to send the adapter needed for the passanger side ( 72's have 2 different sizes on the front) SO theres 3 weeks waiting for that. I had also mentioned that I had put the ford 9" with disc's in the rear and as I was at work I couldn't tell the the size of the banjo bolts. The guy helping said "no problem it's a 10mm. Turns out it's a 7/16. After letting them know they said they would get the correct hoses right out. I called at the end of March and was informed that they were back ordered. ( would have been nice to know). A call from them in April said they would be shipping them out soon. But then I called them 2 weeks ago wondering where they were, and was told they were still back ordered. Called and cancelled yesterday. There are enough good vendors out there ( But use the ones on the board!) that there is no reason to put up with poor service. wont be using CPP again

Re: Cpp doesn't follow through?
 

It actually is the left side. This is a restored frame without the cab or bed. When measuring the springs installed on the frame you can see a marked difference. I have "clocked" the springs a couple of times to try and help. Honestly it looks like the spring rate is not the same. I have a drag car and am used to working with these sort of springs but this puzzles me.

Can you provide some insight?? :) Would be GREAT

Thanks

Re: Cpp doesn't follow through?
 

Jeff contacted me today about my problem. I am going to move them side to side tomorrow and see if the problem changes. If the spring is bad I will send them back for another set. Thanks Jeff.

Re: Cpp doesn't follow through?
 

title of post changed to reflect resolution

Re: Cpp doesn't follow through? (issue resolved by cppjeff)
 

62ramptruck wasn't the OP...

Re: Cpp doesn't follow through?
 

oops he was the second poster. I am mistaken. Hopefully the first poster will update us

Re: Cpp doesn't follow through?
 

I called and left Jeff a message last week...still haven't heard back. I placed an order 4/19...and I'm still waiting for nearly half of it.

Re: Cpp doesn't follow through?
 

Ok guys im here, i did not see this post. First off the customer with the brakepads have already been shipped, lets all keep in mind this order was 4 years old and i was actually trying to do a favor as there is no warranty on the friction portion of a brake kit, although the pads sat on my desk for over a week because i could not remember who they were for so that was my mistake and i appologize for that. The coilspring customer i have been in contact with on almost a daily basis and we have ran some tests with swapping the coils from side to side and i have already agreed to send him another set of coils as a test to see if we can perfect the stance. The brake hose customer i know nothing about but i can tell him personally i am on this board all the time and would be more than happy to try to assist. The EBAY dept is a entirely different dept at CPP and they are improving software and have really ramped up on shipping times so things over there have gotton alot better also. I will never make an excuse but there are 20 lines at CPP ringing allday long and 100000 members on this board so when working through this actual board expect up to 48 hours at times for a reply. If you need immediate service my direct e-mail is jeff@classicperform.com or call me at 888-522-8303 ext 118. Although nobody is perfect i have come on here to give a hand so hit me up whenever you need something. Thanks Jeff.

Re: Cpp doesn't follow through?
 

so any update on rear 4" drop springs, rear drop shocks, front sway bars, tubular upper control arms,...and thats all I can think of at the moment.

Re: Cpp doesn't follow through?
 

Just glancing at the list i would say we are fine, what is your order # or zip code and first and last name? I will look your order up. Thanks

Re: Cpp doesn't follow through?
 

We are fine? What does that mean Jeff? Does that mean these are currently shipping? If so...shouldn't back orders get priority? I've had no notifications of any type since recieving partial order. Order was 5/4.


Also missing the lower cross shaft kits plus whats listed above. Order Number: 243338

Re: Cpp doesn't follow through?
 

Ok bro update on your order, outside of the lower cross shafts i shipped all those backorders today so the swaybar, tubular a-arms and the rear shocks and coil kit all shipped UPS today/:metal: I will keep you posted on the lower cross shafts.

Re: Cpp doesn't follow through?
 

Thank you Jeff. Its a shame that you have to go back though orders...and do someone else's job for them. It sounds like the back orders just fall off into a black hole....not to be resurrected until the customer begins calling/emailing about them.

Thanks again.

Re: Cpp doesn't follow through?
 

Actually bro its on a report i had been trying to get upper crossshafts for the upper tubular arms but they were on a LONG backorder and i pulled some magic off to get this shipped today. Love ya bro and sorry for the heartache!!

Re: Cpp doesn't follow through?
 

so what you are saying is the rest of the people you sold to and are on back order arn't/wern't notified that they aren't going to get there stuff till who knows when....

THATS THE PART THAT SUCKS!!! some guys can wait a few others need it to get there truck on the road today.......

and its not just you....this is getting to be common BS!!!!!!!

Re: Cpp doesn't follow through?
 

Bro im not arging what you are saying at all but we are all trying down here. If you think you can do a better job come fill out an application and i will put in a good word for you! There is sooo much going on down here its crazy. Im not feeding "any BS as usual" just being honest that all. I am not saying the rest of the people suffer, what i am saying is i will gladly help EVERYONE on this site in any way i can but its very difficult to handle the workload thats all i was eluding to. Also if you have a valid e-mail you will get a ship confirmation the day you order explaining backorders and this is something we put into effect about 2 months ago. We also just added some software down here to help things run smoother, again we are all trying, nobody is in the back playing poker!

Re: Cpp doesn't follow through?
 

I agree Jeff it may not be your fault but getting an Email AFTER I/we order telling us its on back order??? ITS TOO LATE...I would think the second you hit the button to order a part for someone you should be able to tell wether you have one available to sell.....

I'll stand behind you I just wish that companies would stand behind the "good" reps the have ....Maybe its a Jeff thing because even Jeph @ Scotts seems to go the extra mile but Justin does stand behind him...

Jeff

Re: Cpp doesn't follow through?
 

No sweat bro. Like i say i totally agree about the backorder notices. The new system is alot more helpful so hopefully this is with backorders being a mystery will be a thing of the past.

Re: Cpp doesn't follow through?
 

Jeff,
Keep on doing the outstanding job! I know how overwhelming it can be when you try to resolve everyones issues, and at the same time help everyone on the board get the parts they want. I know you also work the non-stop call center parts lines servicing thousands of other customers. Keep at it, you are making positive Strides Bro!

Respectfully

Re: Cpp doesn't follow through?
 

Re: Cpp doesn't follow through?
 

Guys i will continue to do whatever i can, sorry to sound frustrated, im not just a little overwhelmed at times. Thanks guys for all your continued support and remember all issues can be resolved, some just take more time than others.:metal:

Re: Cpp doesn't follow through?
 

I'm still impressed that we have a direct connect to CPP. :metal:

Re: Cpp doesn't follow through?
 

I appreciate that. Let me know if you need anything that i can help you with.

Re: Cpp doesn't follow through?
 

Hey Jeff
Can you ship items US postal service up to Canada??
UPS charges are outragous for custom and duty.

Brian

Re: Cpp doesn't follow through?
 

We are not setup to ship postal, UPS kills you guys on brokerage nasty! Where are you located in Canada? I have a ton of dealers in Canada who might be able to help us.