Giving CPP a chance,...
 

I just wanted to welcome a new member,... CPPJEFF (Jeff@classicperform.com)
to the board.
This is a big change for me personally,... because, as many of you know I wasn't a big fan off CPP.
You can see my ugly replies in the review board section.
Jeff has joined the board, and hopes to correct any "customer service reputation issues" that CPP may have developed here at this site.

I recently placed an order and some how one item got missed.
Jeff called me and took care if it while I was on the phone with him.

Like I told Jeff,... CPP's Products have always been "top of the line".
(that was never an issue)
It's always been about customer service.

I've listed his personal email address if any members want to contact him in person at CPP.

So,... I'm trying not to turn this into a "rant session",... but I just wanted to give Jeff a welcome from www.67-72chevytrucks.com,... and to let all 60k+ members know he's here to help.

Re: Giving CPP a chance,...
 

Looks like he is getting to work already. Lets see if he can take the heat, it's seems like he may be getting hit hard since there have been a lot of complaints about CPP here.

It's good to see you here Jeff, good luck. We would all like to see the reputation turned around.

Re: Giving CPP a chance,...
 

I think he can.
Jeff reminded me that he's just one person in a huge company.
It's was actually his attitude that sold me.
Plus calling me at work to find out the problems with my last order,... and calling me at home tonight to follow up on what was being done to correct it.

None of the old "run of the mill" answers that alot of us are use to from CPP.
Plus we talked alot about this board and his ability to help us out with product info and his general suspension/truck/car knowledge.

I believe he is very knowledgeable about CPP's products, and our old trucks.
He's just new to the "forum/meassage board" world.
(He told me he belonged to only one other forum,... until he joined this board)

I hope Jeff and other Board Vendors see the value of checking in here and helping out with all our questions,... no matter how many times we ask the same questions.

Re: Giving CPP a chance,...
 

Very encouraging to say the least.

Re: Giving CPP a chance,...
 

Lowlife you guys are on my mind bigtime, Shoot its 9 oclock at night in California and i am still trying to take in all of what transpired today! Truthfully i am up for the challenge, i have a great group of guys i work with and support all the way up to the owner of the company who has put his blood sweat and tears into this industry! Truthfully guys CPP cares and takes this stuff personally as we really try hard and if you were able to see our operation its pretty demanding to say the least! Dont be surprised to see other members of CPP join this website and offer there assiatance! Thanks again guys for the warm welcome.

Re: Giving CPP a chance,...
 

Jeff- Just let me know if any other CPP employees want to join, and I will walk them through the process. Thanks again for what you are doing.

Re: Giving CPP a chance,...
 

This is good news for the board members

Re: Giving CPP a chance,...
 

I have purchased stuff from cpp over the last few years and have had good
dealings with them.I recently went in to pick up rear shocks for my '65 belair
and saw a help wanted sign on their counter so I filled out an app..If I get hired on,there will be 1 more person on here from cpp to help you guys out!

ken

Re: Giving CPP a chance,...
 

I agree.

I think the main "past problems" with CPP was communication.
If it's out of stock,... I need to know.
If it ships today,... great.
If it's not going to leave CPP for a week, because you guys are swamped with business,... I need to know that also.

I'm not sure how to do that,... but like I told Jeff,... companies like Jegs and Summit Racing,... have it in their software, and when you order online,... it will say "Ships out Today", or whatever, directly under the item you are purchasing, so you wil know before you hit the "checkout" button.

Re: Giving CPP a chance,...
 

Hey CCPJEFF,...
I just noticed you got your Gold Vendor status taken care of,... again, Welcome!

Re: Giving CPP a chance,...
 

:agree:
thats what my thoughts are as well....dont take me wrong, as im very pleased at your willingness to help, and you can generate alot of buisness with this forum...welcome aboard, and hope you're a perminate part of our board.

Re: Giving CPP a chance,...
 

I spent $2300 with them not too long ago. This was my first dealings with them, but I got everything I asked for and it was all boxed and shipped very well. All of the things I bought have seemed very good quality and everything has fit right so far.

But you guys are talking customer service, and I didnt deal with any of that. I placed my order on the web, and didnt have any problems with anything, so I haven't had to call them.

I really like their products and pricing, so let's hope they can earn a better rep around here!

Re: Giving CPP a chance,...
 

x3

Re: Giving CPP a chance,...
 

I had a few issues with some of their products from a couple of years ago. Once I seen Jeff on here, I PM'd him and he was INSTANTLY at my service. I think this is great, as CPP has some real cool stuff, but always was hesitant about ordering from them because of their rep around here. My hat's off to them for stepping up.

Re: Giving CPP a chance,...
 

Glad to have you on the site Jeff, over the last few years i have purchased close to 12ooo worth of stuff from you guys, but like everyone said, the customer service sucked, i had to return some stuff for a refund and in the end i ended up eating it, but it did not discourage me, i like your products, i hope the future works out for us.