check your extended warrenty,,,,,,,,,lots of dealers farm these out to 3rd party companies. You may have to go to that company,,,,,,,,,,,,,,,but like everyone else said your best bet is to compain to VW and complain about the dealer and the company owning your extended warrenty.
check out this site
http://www.myvwlemon.com/cgi-bin/ubb...000&LastLogin=
or here,,,,,
http://drivergear.vw.com/customerservice/default.asp