[GMCPaul]

Hi, Rscam, Paul here at GMCPauls the previous posters on this post do not work for us and I have not spoken with them on the subject and it wasn't just somebody that replied on Tue. Apr 1 to your email you sent on Mon. Mar. 31st it was myself and if you re-read the email I sent I actually felt and I replied she should have gone more in depth with her questions or investiagation of the subject as I did if you read the below emails between us that I'll attach at the bottom of this post and they reflect this. By the way I also noticed you posted this nearly 24 hours after I replied to you telling you to send it back for my inspection. In the future let me suggest the fastest and easiest way to rectify any problem is to contact a business direct by phone, because unless you are a corporation with a bunch of folks in India answering your customer emails 24/7 it does take a little time time to respond, and honestly your coment of

""I will buy all my stuff from YEARONE now you can take them a bag of rusty parts and they will give you a new one no questios asked""

makes me wonder a little, but I'm not here to judge just to explain. along with the fact you told us it only stripped in the emails and then posted that it"" stripped out and fell to pieces in the bottom of them door."" and then in your latest post you state

""Since then I have had someone email me from there and say that the person who emailed me originally shouldn't have questioned me so much and agreed that it shouldn't have fell apart the way it did. ""

Please point out where you told us it fell apart in the emails below?

Now to the emails

> > > > --- NAME DELETED For PRIVACY<rscam73@************.com> wrote:
> > > >
> > > > > This is a copy of my reciept. I put my new
> > > window
> > > > > regulator(driver side) in and the gear is
> > > stripped
> > > > > out. How do I go about getting a new one and
> > How
> > > > can
> > > > > I
> > > > > be assured the other one and the new one
> your
> > > > going
> > > > > to
> > > > > send me won't do the same?


> > > --- GMCPauls Truck Parts
> <robbinspd1199@yahoo.com>
> > > wrote:
> > >
> > > > Hi, the only way to strip out the gear
> assembly
> > on
> > > a
> > > > new window regulator is to install it
> improperly
> > > > with
> > > > the window in a bind, in order to receive a
> > credit
> > > > or
> > > > replacement after 30 days of placing order
> you
> > > > would
> > > > need to be shown that the new regulator was
> > > > installed
> > > > per the Chevrolet service manual instructions
> or
> > > by
> > > > a
> > > > Chevrolet dealer or other competent mechanic
> > with
> > > > access to a Chevy service manual which details
> > the
> > > > correct installation of the window regulator.
> > > > My Very Best
> > > > Danielle @ GMCPauls.com



> > --- persons name deleted <rscam73@***********.com> wrote:
> >
> > > Are you going to reply to my email. Please do
> the
> > > right thing and respond. I plan on buying more
> > stuff
> > > from you guys but you have to do me right.
> Please
> > > respond. Thanks Tim
> > >


> --- GMCPauls Truck Parts <robbinspd1199@yahoo.com>
> wrote:
>
> > Date: Tue, 1 Apr 2008 03:37:49 -0700 (PDT)
> > From: GMCPauls Truck Parts
> <robbinspd1199@yahoo.com>
> > Subject: Re: Thank You for your order
> > To: Name Deleted <rscam73@***********.com>
> >
> > Hi, Tim
> > Sorry we were closed over the weekend and my
> > daughter flagged this email for me to respond to
> > yesterday afternoon and this morning was my first
> > chance to reply.
> >
> > The reason Danielle responded asking about
> > installation is the following
> >
> > This was said because we had a local customer buy
> a
> > window regulator and install it in a 69 Chevy,
> they
> > called complaining it was defective, I then pulled
> > one
> > myself off the shelf and inspected it for quality
> of
> > construction and had it dropped off with them,
> they
> > called 2 hours later stating it was bad, so I just
> > grabbed one off the shelf and went over to check
> > things out, upon arrival I find a truck with the
> > door
> > glass run channel damaged and division bar felt
> all
> > torn up and and binding on the glass and the new
> > regulator gears not lubricated.
> > I went back to the shop grabbed a glass run &
> > division bar felt along with some spray lube
> > returned
> > to the truck and installed the regulator after
> > lubing
> > the gears and it worked like a breeze, the owner
> > then
> > appoligized and paid for all the regulators after
> > commenting that the window raised and lowered far
> > easier now.
> >
> > In looking at your email you forwarded I see
> that
> > you bought a new cab rubber kit from us so I'm
> going
> > to assume that you installed its new parts for
> door
> > before beginning. I appoligize that Danielle did
> not
> > notice this as when I pointed it out to her she
> > stated
> > she did not look at what else you had ordered.
> >
> > If you feel the regulator failed because it was
> > defective ship it back to me
> > GMCPauls Truck Parts
> > ATTN: Paul
> > 505 Adams Drive
> > Rockville, IN 47872
> >
> > With the RMA # 4108PDR on outside of box with a
> > note
> > enclosed stating why you feel it was defective and
> > your address. Upon my receiving it I'll inspect it
> > for
> > why it failed and if its defective I'll send a new
> > one
> > to you.
> >
> > Danielle was only trying to make sure that the
> > installation was done correctly because many
> people
> > feel that parts replacement is a no brainer and do
> > not
> > have the training or common sense in some
> instances
> > as
> > with the local customer to replace all parts
> > correctly.
> >
> > Sorry for any inconvience this may have caused
> > and
> > I hope you have a really great week and that 2008
> > finds you Healthy, Happy & Prosperous!!!!
> >
> > My Very Best Regards
> > Paul @ GMCPauls


--- GMCPauls Truck Parts <robbinspd1199@yahoo.com>
wrote:
> Hi, Tim
> I hadn't heard back from you yet so I thought I
> would forward the prior emails to you in case the
> 1st
> somehow got lost or deleted.
> Have a really great day!!!!
> My Very Best Regards
> Paul @ GMCPauls

Date: Thu, 3 Apr 2008 11:16:08 -0700 (PDT)
From: "Person Name Deleted" <rscam73@**********.com> Add Mobile Alert
Yahoo! DomainKeys has confirmed that this message was sent by ************.com. Learn more
Subject: Re: Fwd: Re: Thank You for your order
To: "GMCPauls Truck Parts" <robbinspd1199@yahoo.com>
I'll take it out in few days and send it bck so you
can see for yourself why it broke. The 3 times I
rolled it up and down I could feel a grinding in the
handle every time I hit a certain spot in the rotation
every complete turn it made. Thanks Tim



Thats the last we heard from you. I'm still waiting on the regulator to arrive.

By the way I should have mentioned in the 1st email from me that if you did not install the rivets tightly that hold the vent window frame together after installing the vent window seals that it will also make the vent window frame distorted and larger than it should and cause the glass to bind. Just something you may want to check.

GMCPaul