[Kracin]

sounds like its a situational thing.. probably great to deal with face to face, and to be able to pick up from, but it sounds like they need to work on their long distance customers quite a bit, maybe i can speak to someone that knows more about the company tomorrow... something more than "sorry sir, i can't answer that question for you, i can only place orders for you, but if you call back in a week, there should be someone there to answer your question" lol