So just to clarify, you ordered the "customized stage 2 wincher", with the option's shown, correct?
They say it's modified for that particular customer.
(maybe that's where some of the confusion set in)
This pic is directly from their web site.

I couldn't even find a pic of the one they sent you on their site...
At this point, I'm kinda leaning towards bigbad's angle, make the guy provide you with what you ordered.