Quote:
Originally Posted by jon@scottshotrods
Funny I just had this conversation literally half hour ago with a friend about the gotta have it now, we've been spoiled theory, I know I'm guilty of it LOL I next day and 3 day every thing I order because i'm impatient as all heck.... good points
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Where I worked previously everything was shipped overnight. it wasn't uncommon for people to order things at 4 or 5pm and get them the next morning. The company didn't compete on price either. They were higher than most any other competitor, but they had a 75% customer retention rate because of service alone.
Matter of fact, every single new employee, regardless of what department they work in, goes through customer service training and spends 40 hours on the phone as a customer service rep. it really changes your mindset.
I never would have thought it possible myself, but people really will pay for good service.