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tech@scottshotrods · 06-30-2011, 12:33 PM

This was a problem that evolved because of a few reasons and none of them being Mr. Bruins. When he initially ordered I told him it would go out in a few days and it did not it took 8 business days or close to two weeks (3) by the time he recieved the product, which is not acceptable. I personally had no clue until he called because I am in sales not shipping but this is no excuse I should have followed up. I gave Dennis a decent discount and a free bulkhead for him being a member and for him serving our country, well needless to say the bulkhead did not ship because the bulkhead I wrote up and the one Justin thought I meant where infact two different pieces again not an excuse this was me not being 100% yet, which every day it seems you learn something new in this industry. Dennis then called and told me he did not recieve the bulk head which was last friday I said if you went through all the packaging and it wasn't there I will get it right out (yes I did say those words) well come to find out it didn't ship because there was a slight lack of communication from myself to my shipping department and a lack of product knowledge on my part. The bulk head they where assuming I meant was attached to the remote fill reservoir and the one I was reffering to was the rectangle style that mounts to the fire wall.
I am sorry this happen to you and I am sorry you where caught up in a learning curve for me, unfortunately we are a small shop that works on hand written invoices not a huge computer data base and I don't find out a mistake happend until it's too late. Dennis I personally know how this effects a build and I know how such a small part can hold up the entire proccess... I would like to make this up to you but understand if you would just like to part ways because to be honest if the tables where turned I would feel the same way because it is not your problem you just want your parts, I've been there and I was fuming... I hope all goes well I tracked your package and it is still scheduled to be there tomorrow.... have a great 4th

06-30-2011, 12:33 PM	#6
tech@scottshotrods Registered User Join Date: Nov 2010 Location: california Posts: 631	Re: 72 Suburban Build This was a problem that evolved because of a few reasons and none of them being Mr. Bruins. When he initially ordered I told him it would go out in a few days and it did not it took 8 business days or close to two weeks (3) by the time he recieved the product, which is not acceptable. I personally had no clue until he called because I am in sales not shipping but this is no excuse I should have followed up. I gave Dennis a decent discount and a free bulkhead for him being a member and for him serving our country, well needless to say the bulkhead did not ship because the bulkhead I wrote up and the one Justin thought I meant where infact two different pieces again not an excuse this was me not being 100% yet, which every day it seems you learn something new in this industry. Dennis then called and told me he did not recieve the bulk head which was last friday I said if you went through all the packaging and it wasn't there I will get it right out (yes I did say those words) well come to find out it didn't ship because there was a slight lack of communication from myself to my shipping department and a lack of product knowledge on my part. The bulk head they where assuming I meant was attached to the remote fill reservoir and the one I was reffering to was the rectangle style that mounts to the fire wall. I am sorry this happen to you and I am sorry you where caught up in a learning curve for me, unfortunately we are a small shop that works on hand written invoices not a huge computer data base and I don't find out a mistake happend until it's too late. Dennis I personally know how this effects a build and I know how such a small part can hold up the entire proccess... I would like to make this up to you but understand if you would just like to part ways because to be honest if the tables where turned I would feel the same way because it is not your problem you just want your parts, I've been there and I was fuming... I hope all goes well I tracked your package and it is still scheduled to be there tomorrow.... have a great 4th