[Scottshotrods]

Hello to all I am going to add some info here and I want all to see my side here and where I stand.I am open all comments from anyone here as well.

Dennis placed a order with us on 6/01/11 thru Jon who is my sales manager at my company.

First mistake Jon made was he told the customer his parts were shipping out very quickly
and Dennis would have them very soon.

This did not happen and this was also when Dennis called my shop on june 17th 2011
in the morning he spoke to Jon on the phone and asked him if his parts shipped out yet.
Dennis told me that Jon told them they did and he would call him back to give him a tracking number on the parts.

Jon did not call him back before he took off the Fathers day roadster show that weekend.

Yes this was a BIG MISTAKE !

That afternoon on june 17 th Dennis called my shop again and my office manager paged me in the back of the shop and I spoke to Dennis the first time on the phone I was not
aware of what was going on between Jon and dennis at that time.

When Dennis and myself were talking on the phone that day I explained we are just finishing up a large batch of under the dash pedal assy and we do have parts pulled for Dennis and I am going to try and send them out to dennis today and this is when Dennis explained to me all the e-mails and p/m he was having with Jon.

At this time there was never any excuses or B/S stories why they did not go out before.
I told Dennis the truth and also told Dennis I would be calling him back that day to let him know If we can get it out which was a friday.

I called Dennis on the phone that afternoon I explained to Dennis on the phone not thru a e-maill or a p/m that all is packed up except our remote master lid and wilwood pro valve.I can send all out now if you want me to and on monday I can send out the wilwood pro vavle and remote master lid to you if you want me to do that.

Dennis told me he would like all of his parts to be shipped out at once and also asked on how long it would take to get here I told him it would take 4-5 working days and you would have all parts by thursday or friday of next week.He was ok with that and told me to ship all parts out on monday.Which i did that on monday after Fathers day.

One more thing to add we had all of our remote master lids and wilwood pro valves in out trailer at a show that weekend.This was explained to Dennis as well.

Dennis also explained to me he is in the military and will be transferring to differnt location.

Dennis also asked me why Jon told him that his parts would ship out when his order was placed or when he called that day of june 17 and spoke to jon.

I at that time never made any excuses or b/s on why they did not ship out and also explained I need to speak to jon about this and also explained to jon is a great guy and cares about his customers.I cannot put any words in his mouth on what he said or did not say.

Dennis understood this and had no problem with that at all.

Lets go a week ahead now Dennis got his parts and called Jon that friday of next week
and said I did not get all my parts and was missing the bulk head.

At that time Jon walked out in the shop and asked myself and one of my other guys if all the parts were shipped out and we both told jon they did and that was where it was left.

Well Dennis called the shop a few days later and I spoke to Dennis myself and he explained to me he did not get a bulk head with his order and he asked jon for it and he assumed he was getting that with his order.

I told him you did get all your parts and also said becuase I saw what was packed in the boxes that went out to you.

Dennis said to me then at that time I did not get the remote billet manifold the one that is on your website.I said to him yes this was never paid for and this sells for $124.00 he says yes I know that but I told jon I wanted that and this was in my e-mail I sent him and p/m to.I told Dennis then at this time If Jon said that I will honor that and we will ship it out to you he said thanks.

Dennis calls back at the shop and wants to know how much it would cost to send it out overnigt.I asked and it was $45.00 and Dennis said I will pay for that.I gave the phone to Jon and he tells Dennis it would be cheaper to send it out two day and you will still have the part before the weeks end.Dennis paid $30.00 for the shipping at this time and his part left that day Ups.

Jon went out to parts room and packed our remote bulk head and Jon say there was no scratches and if there was he would not send it out like that.

On the next day he was given a refund on the shipping for the bulk head of $30.00
and dennis was aware of this as well.

To add this all of the parts he got was a given 15% off discount off of retail.Here is what he paid for.

Scotts under the dash pedal assy $199.75
master booster $189.00
Scotts single remote res $72.25
remote master lid $50.00
line kit and fittings $80.00
bulk head N/C military
wilwood prop valve $41.00
shipping $45.00

But there was a mistake done on this order By Jon not Dennis
1st the single remote resv will not work so we gave him our Dual remote resv at the same price that he paid for on the single and he saved $37.75 there

2nd On the invoice that Jon wrote up it says bulkhead only Not Scotts remote bulkhead.
The problem here we have two styles one that is a an bulk head which he got the first time and the other remote bulk head we machined out billet that sells for $124.00

Hopefully you can all see what has happen and can all undertand what is goig on now.

This is the bottom line I spoke to Dennis today on the phone for about 25 min and explained what I am doing here and read this to him and he said that is fine with me.

I also told him I will send out a Remote bulkhead on tuesday after the 4 of july NEXT DAY TO HIM AT NO CHARGE!!!!!!!!

At the same time I will send out a call tag for the remote bulk head he has there now that looks like it was dragged thru sandpaper.Dennis said that would be great and he also said thankyou for calliing me today on the phone and telling me this.

As you can see here we stand behind our products and service here ALL TIME AND VALUE ALL OF OUR CUSTOMERS WE HAVE EITHER IF YOU SPEND $1.00 OR $500,000
WITH US.

Thankyou for reading this and please if you have any questions please ask.

Justin