[A.Bursell]

Hi Paul, since you are here reading this now, let me address what you have brought up:

Originally Posted by GMCPaul

We also did not supply a inferior product to you. You purchased a 67-68 bench seat upholstery which was made by who we consider to be the best in truck seat upholstery Truck World. We later learned through your purchase the following from Truck World on the 67-68 Bench seat upholstery that we had not known previously.
""We don't make a folding specific seat cover, the seat cover can be used on either a fixed seat or folding seal, for seats that fold forward you can fold the flap underneath the cover so it will fold without any binding, it does not need to be attached to bottom frame. `The use of flat or hog rings to install cover make no difference in its installation.""
The comment about the hog rings versus flat was made by them as your upholstery installer stated that the seat upholstery was made for a later model seat since it used hog rings to install as he stated hog rings were not used on these seats.

If your company sold me a product that does not do what it is supposed to do, it is inferior. There is no way around that. Not sure how you can call them the "best" when they did the same thing to you as they did to me-- they told you a product was for a certain application and it is not.

What you copied and pasted here is exactly what the manufacturer said in his email that your company forwarded to me, but it was not the case with my cover. Your company didn't believe me or my installer then, and obviously you don't believe me now. If you refer to the February 2015 Classic Trucks magazine you can find detailed pictures and info of rebuilding the exact same seat. Notice that they had to modify their seat frame and cover in order to use hog-rings and because it folds. Maybe that cover is from the same manufacturer, or maybe misinformation is commonplace. Again, I don't blame your company for the bad info, only the poor customer service.

The last we heard from you on this was

It's important that I thank you for following up on this for me. I really do appreciate all the work that you have put into answering my questions and responding to my concerns. I do wish I had this information when I went to my upholsterer with the cover the first time though.

As I said, I certainly try to stay professional and not get upset when things go sideways and really try to give everyone the benefit of the doubt. I think this is pretty good evidence of that. Unfortunately you left out the last part of the email I sent which says:

I still expect that you will stand behind your order if this doesn't work, but I really hope that it does so I can finally finish this project.

To that, I received no response. No thanks. No tips or info. No let me try to get more specifics from the manufacturer to help you. No offer of refund. No exchange. No follow up. Nothing. Just left hanging. That told me you were done with me.

Once we discovered the info on the 67-68 folding back seats we then added to our web site the following info
"""
2 Versions of bench seats were made in 1967-68, 1 with a fixed seat back & 1 with a folding seat back. This seat upholstery is for the more common fixed back bench seat. Our manufacturer states this can be used on a folding back bench seat but requires the side flap to be tucked in rather than fixed to the bottom frame.
"""

There are not two versions. The 67-68 is only folding. The 69-72 is only fixed. You have again been fed the wrong information from your manufacturer and choose to believe him which will undoubtedly cost you more credibility in the future. I imagine I am not your first customer for these, maybe just the only one to complain. But that info is wrong, plain and simple.

So we were as proactive after the fact as we could be in our contact with you and for future customers added the description to our web site. To my knowledge we are the only 1 that mentions this on the 67-68 bench seat backs even though I'm sure most all the big Truck Part Companies know this also already they don't bother to put it in the description.

If the cover is made correctly there is no need to mention anything. Respectfully, please explain how forwarding me a rude response from a manufacturer is supposed to help me or anyone else. Let me copy and paste the entire response here again so you can see what your company sent me:

Hi, Adam
The manufacturer replied with the following information.

Adams seat cover is not being remade because we don't make a folding specific seat cover, the seat cover can be used on either a fixed seat or folding seal, for seats that fold forward you can fold the flap underneath the cover so it will fold without any binding, it does not need to be attached to bottom frame. `The use of flat or hog rings to install cover make no difference in its installation.

He also stated that your upholstery installer is most likely just trying to upsell his own hand made version instead of installing this one as these covers have been installed on both folding and fixed seats for the 33 years he's been in business.

My Very Best
Sky @ GMCPauls

Can you honestly say this meets the level of customer service you intend to provide?

I'm sorry if our service did not meet your expectations we try and the last we had heard from you we thought we had met your expectations on this so I'm very sorry that was not the case. as it was our intention to leave you satisfied.
I wish you a Blessed Healthy, Happy & Safe Holiday Season!
Paul Sr @ GMCPauls

Paul, I appreciate you coming on here to try to defend your company. I think it shows a lot that you spend your time here and go out of your way for that. I'm also impressed that you found my emails- either because someone remembered me or you took the time to do that as well based on my user name (not hard to figure out). But I think it's plain as day that your company didn't take the time to investigate anything I said, took the word of your supplier over me, and abandoned me as a customer. Based on your reputation I don't think that's the norm, but it certainly was my experience.

In your email to me this morning you asked how I feel you can make this right. I'm not one to go jumping for money and discounts even though I not only paid for the cover and installation, but paid extra for modifications to make it work. I think anything you offered me would just take money out of your pocket when really the majority of the problem was with your supplier- and so it still wouldn't solve anything. I'm really big on relationships and this one stung me good. I suppose if you really want me to give you an answer, then having your supplier reimburse the extra I paid to have the cover modified would make me whole.

Thanks again- looking forward to hearing from you.

Adam