The 1947 - Present Chevrolet & GMC Truck Message Board Network - View Single Post - Is it me, or does CPP return policy stink?

Bowtiguy · 06-09-2015, 03:41 PM

AND...LMC

Their 20% doesn't kick in until after 1 year from purchase date.

These guys have been the fastest shipping to me in Colorado.

Returns Policy

What You Need to Know Before Returning:
1.If only we lived in a perfect world! Unfortunately, we don’t, and things can go wrong. When that happens, we do our best to try to make things right again. But we need your help as well.
2.All returns must be in like new condition and in the original packaging. Please include a copy of your invoice, as that will make the process quick and easy.
3.We refund your payment the same way you paid. Refunds of less than $1 will not be made except by customer request.
4.We can’t be responsible for damages, so please package your returned items carefully.
5.If you can ship the item back to us UPS or USPS within the 48 contiguous states, you don’t need to call for authorization.
Just send it to us at: 14600 W. 107th Street, Lenexa, KS 66215
6.If we shipped you the wrong item, send it back, and we’ll send the right item and reimburse you the UPS ground rate for your return.
7.We can’t accept anything that has been installed (unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work.
8.If you are returning a kit, it needs to contain all the parts you received. No partial kits may be returned.
9.Electronic media (CDs, DVDs) cannot be refunded once they are opened. However, if it is not working properly, it can be exchanged for the same part number.
10.Please call our customer service line for a return authorization if your part was delivered outside of the 48 contiguous United States.
11.If you want to return something you bought over a year ago, please call our customer service line for return authorization.
12.You must call Customer Service when returning a Truck Freight item.
Customer Service Line: (800) 562-8782
13.A 20% non-refundable restocking fee will be added to anything that’s over a year old (unless the extended manufacturer warranty is still in effect, of course) as well as to any unauthorized Truck Freight returns.
14.And the legal part again: We have the right to refuse any return we deem unfit for resale. We also have the right to refuse any shipments where the shipping charges, duties, customs, etc., are not prepaid.
15.We will not accept C.O.D. returns.

06-09-2015, 03:41 PM	#8
Bowtiguy Registered User Join Date: Sep 2011 Location: Boulder Bubble Posts: 366	Re: Is it me, or does CPP return policy stink? AND...LMC Their 20% doesn't kick in until after 1 year from purchase date. These guys have been the fastest shipping to me in Colorado. Returns Policy What You Need to Know Before Returning: 1.If only we lived in a perfect world! Unfortunately, we don’t, and things can go wrong. When that happens, we do our best to try to make things right again. But we need your help as well. 2.All returns must be in like new condition and in the original packaging. Please include a copy of your invoice, as that will make the process quick and easy. 3.We refund your payment the same way you paid. Refunds of less than $1 will not be made except by customer request. 4.We can’t be responsible for damages, so please package your returned items carefully. 5.If you can ship the item back to us UPS or USPS within the 48 contiguous states, you don’t need to call for authorization. Just send it to us at: 14600 W. 107th Street, Lenexa, KS 66215 6.If we shipped you the wrong item, send it back, and we’ll send the right item and reimburse you the UPS ground rate for your return. 7.We can’t accept anything that has been installed (unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work. 8.If you are returning a kit, it needs to contain all the parts you received. No partial kits may be returned. 9.Electronic media (CDs, DVDs) cannot be refunded once they are opened. However, if it is not working properly, it can be exchanged for the same part number. 10.Please call our customer service line for a return authorization if your part was delivered outside of the 48 contiguous United States. 11.If you want to return something you bought over a year ago, please call our customer service line for return authorization. 12.You must call Customer Service when returning a Truck Freight item. Customer Service Line: (800) 562-8782 13.A 20% non-refundable restocking fee will be added to anything that’s over a year old (unless the extended manufacturer warranty is still in effect, of course) as well as to any unauthorized Truck Freight returns. 14.And the legal part again: We have the right to refuse any return we deem unfit for resale. We also have the right to refuse any shipments where the shipping charges, duties, customs, etc., are not prepaid. 15.We will not accept C.O.D. returns.