Quote:
Originally Posted by drfloyd
I understand and I can relate. We are a company of 2 service engineers and a boy Friday that do service work and voltage regulator retrofits in the large generator power business. Our work load is unbelievable but we answer the phone and respond to emails instantly. That is however where the business comes from. I really like your product and would certainly use it. I haven't purchased yet as I just this morning got project funding from the project financial manager(my wife). So it's time to order goodies, probably later today. I'm flying to Connecticut today for a job but will likely be placing an order at some point. I would love to see what you have to offer.
BTW Nate, I'm not busting your balls but this list of stuff is quite substantial so I must say I have been disappointed to not get pricing from you.
|
I understand where there could be some disappointment in us not getting back to you in what you would consider a timely manner.
We do our best to follow up with all the queries and requests, and we do so in the order in which they are received. Beginning of the week can be a bit longer of a wait sometimes.
If you call, it is almost always necessary to leave a voicemail and then we follow up. It does require some patience. But we always follow up. We spend all the time necessary to help ensure each of our customers purchase exactly what they need... nothing less, nothing more. This often leads to a lengthy phone conversation or e-mail chain. Unfortunately there are only so many hours in the day.
Do me a favor and send an email to
nate@pbfab.com with your contact info and we can follow up.
Nate