Re: Pardon me while I rant
If I can not find the part(s) I need by using their online thing for installers (I own a shop), I buy it elsewhere. If I can find it and see it is in stock etc, I will order it and have it delivered or set it up for a counter pick up. If I have to pick up the phone and call them ... I'd rather stab myself in the face with a fork.
I oh so feel your pain. My tech is the same way, he'll walk and find the correct part himself before trying to order it on the phone. Most say it is lucky for us O'Reillys is just 2 doors down. If they only knew.
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When the going gets tough, switch to power tools.
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