[Cap'n Hook]

Mine did this one time, after opening it. Only one side "latched" open, and the other side didn't completely extend. I played with it for a while and ended up opening the hatch just enough for one latch to "toggle" either in to latch mode or un-latch mode, where both sides were in the same position at the same height. Not sure if that makes sense, but if you look at the center section that toggles, you can see they rotate inside of the structure. Seems, maybe I had someone hold one side of the hatch while in the position of where the latches just "toggle" over and I pushed up or down and basically flexed the hatch enough on one side to toggle only one latch. Sounds confusing, but try it.