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Here is how my Air Ride bags work.the bottom of the bag is supported by a round cylinder like thing, the top of this clyinder bolts to the bottom of the bag and the bottom of the thing sits on a plate attached to the a- arms. When installed as it came from air ride I had about 31/2 inches of clearance under my front cross member when all the air was out. Air Ride says you can go lower by cutting a piece off the bottom of the cylinder thing, i believe its 1" down for each 1/2" cut off .My cross member now has 2 1/2" of clearance. With all the air out it can not go any lower , so bump stops are not needed. If your truck goes on the ground with the air out you must have done something to the bags to make this happen. I cant emagine any system would put you on the ground with the air out ,Man if you lost your air while driving you would be in deep do do and so would the company for allowing that to happen
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