[Ironhorse]

Not really a broken tool story but I did kind of wear one out. Many years ago in 1966 when I was a Junior in High School my best HS bud's Dad gave he and I both new Case "Folding Hunter" double bladed folding knives. About a 5 1/4'' blade for both blades. I carried that thing constantly, using it so many times but never abusing it. After many, many years of a lot of use the pins holding the blades and the end caps were worn and loose. The Walnut handle was worn badly from many years of being carried in a leather belt case or holster. I contacted the Case Knife Co. , told them of the worn condition and they advised me to send it to them for inspection and possible repair. Doing so I was wondering what sort of $$ I was looking at but wanted the knife refurbished. To my surprise when I received the knife back it had new pins, polished end caps, blades were tight again, polished and sharpened to a razor lie edge and new Walnut wooden handles. NO CHARGE at all! A letter from the company explained (at that time) ALL Case knives carried a LIFETIME no questions asked warranty. Now that is customer service. I still have the knife but rarely carry it any more. Too much sentimental value. One of my three boys will wind up with it I guess.