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Are the dull areas on the hood and roof? What I am thinking it is is your truck was painted with a single stage. In my experience with single stage paint is that flat panels tend to dull out (I'm guessing because of a over exposure of the sun?). What you need to do is buff these areas out and then apply a coat of wax. I found that keeping a single stage finish waxed will keep it from dulling out. As far as buffing being good or bad. Buffing is used to remove orange peel, fish eyes, dull finishes, &........... so IMO it is good what I think you are hearing is painters bragging about how smooth they can lay out the paint.
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