Quote:
Originally Posted by TKCR
I think the problem is, he’s doing more than 1 man can handle. And maybe not very organized. I know it can be overwhelming when you have a bunch of orders and people are constantly asking question, and a lot of those don’t even pan out. But customer service should always be #1, that’s something you need to stay on top of. Even if it means telling them something they don’t want to hear. But honesty is always the best policy. So if he knows something is going to take several months, he needs to tell them that. Not say a couple of weeks, because when that couple of weeks, come and goes, that’s when people get upset.
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I agree and understand what your are saying Tina. I sell a lot online. Between working 60 plus hours a week at work and some weeks shipping up to 30 boxes it becomes overwhelming. But he specifically told me he had 5 harnesses ready to go. (I only wanted one) he would ship it within 24 hours after receiving my payment. It took 10 weeks for me to receive it. If you google his screen name there's all kinds of negative comments about him everywhere. Like I said it's a shame he does great work.