['68OrangeSunshine]

So I called 800-469-4663 and got the same Sears phone tree I got at 800-366-7278.
Quite the run around.
Hitting craftsman dot com.
[EDIT]
So I went to the Craftsman website. Under Customer Support I looked up the 1/2 Drive Ratchet 44985.
First I went to CHAT.
A Robot popped up, her name was Taylor.
She asked where I bought it...Sears, I said.
Whar country? ... USA, I said.
She then told me warranty claims were being handled by Sears at 800-366-7278... I said I've been there already, and they sent me here. Sears sold Craftsman...
Get me human, I said.
After a few minutes I got Angel.
After giving her the part number and description, she asked for my name and shipping address.
I was told they are sending me a new Ratchet via UPS. Should come in 2 weeks.

I'll let you guys know if they actually came thru after 2 weeks.

Point is -- Be Persistent -- don't tolerate Robots programmed to save the Corporation's money.