[weq92f]

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Finally today was ready to buy another book from AMZN. Same problem...

Getting past their initial automated system was harder this time.

Getting past their first level....impossible after over an hour. The first one said after a lot of convincing honey/sugar/facts...yes I'm xfering you to CC services...off I go. Nope. Transferred yes but...simply back to the same queue.

Another almost hour and I'm still on the phone with her refusing to transfer she just keep saying please give me another chance...then on hold again. She comes back with OK let's delete the CC and add it again! OMG. Then she says it's my bank declining. OMG Then she says I should contact them...

Then I am mad. This women doesn't even understand what the problem is. So I go back to the beginning...I've CONTACTED my BANK and they say YOU are sending the wrong EXP date....

I'm on hold again while she's desperately hunting through some list of possible things to do....comes back and sincerely apologizes for her being unable to help and that she has only one choice left to send me to the "specialist" department.

Lady gets on says she's from the Kindle dept. OK well there it happened again...they suffled me to someone else who can't help and is interested in nothing more than telling me my CC was declined. After I very confidently informed her there was no way she had any chance of fixing this problem she said OK, ima put you on hold for a moment and CLICK. phone call ended...

Good lord. This is NOT how we should be doing business AMZN, no it isn't.

So I'm off to read book #2 in this fabulous sci-fi series, again, on BN instead of AMZN.

-Kevin