Another Lmc Nightmare

[BIGPIMP]

guys i asked on this forum a week or so ago how good lmc truck was .well i found out .they have this service where if you order a $1000.00 worth of parts the shipping is free . man i decided to test them out before i did .i ordered 300.00 worth of parts ,sure enough it took them 5 days to even ship ,but then get this i called to get a tracking number and i was given one .i go to ups site to track and find out that my parts are being shipped to someone else . ok i get back on the phone to lmc and tell them my parts are being shipped to (i know his name ) so he is probably going to get my parts .they agree ,but there is nothing they can do . so now i have to wait for this person to get the parts and then ,maybe he will call them or not . then they will do something . man they really do suck !!!!!!!! . i need these parts really bad . all they will say is i'm sorry .i don't want to here i'm sorry i want to here that my parts will be reshipped asap and on a faster timeline than ground . guess they have my money and don't care . one thing about it is at least i didn't spend a 1000 dollars . sooner or later they will realize that they don't have good customer service and that is the main part of any business . I'M PISSED .THE ONLY WAY TO GET THEM TO DO BETTER IS FOR IT TO BE ADVERTISED THAT THEY SUCK ,SOME OF THE FORUM LEADERS AND PEOPLE WHO BUY PARTS A LOT NEED TO COMPLAIN TO THEM ,THEY'LL GET THE MESSAGE .

[49studebaker]

I've ordered from them about 10 times in the last three years, it's never happened to me. Sorry for your misfortune!

[Kevin45]

I've also ordered from them on numerous occasions and have been more than pleased. But when something goes bad, it has to happen to someone. Hopefully you can get it resolved.

Kevin

[71swb4x4]

I have never ordered from LMC, only from board vendors, and I have always been 100% pleased.
I have ordered from GMC Pauls a few times, not only do they get my orders right, but if something was messed up I know I could call Les or Paul and they would fix it immediately. They are great guys.
I have no doubt that the rest of the board vendors are stand up people too.

[hogrocket]

I have also ordered from them on several occassions, including recently with no problems. Shipping is a little slow, but unfortunately that's becoming the norm with some of these companies where they only ship on certain days. anyway, sorry for your problem and hope you have better luck next time.

[BIGPIMP]

not that these guys are shipping slow ,but they are making big mistakes ,which is human ,but be willing to correct the mistakes . they keep putting me off .telling me to call ups and see if they can do something ,well i think lmc should call ups .they should at least call the other person that's probably gonna get my parts and tell him what's going on .he will also be pissed .i hope for goodness sake the other person is a member of this forum and comes here to vent his frustrations also . i know the name and have been trying to track him down to let him know .

[krue]

How did you pay? IF credit card, then I would be calling the card company.

[special-K]

They shouldn`t be putting the burden of their mistake on you,PERIOD!!

[51 68CHEVY]

I Have Ordered A Lot Of Times From Lmc W/free Shipping, And W/out Free Shipping And Always Had Good Service And Within Time With Nothing Damaged. Sorry For You Miss Fortune Could Happen Anywhere At Any Time.

[royo]

thanks for the info i want be buying anything there

[LEEVON]

I used to live in Lenexa, KS near their warehouse, and while we were building my first truck we stopped in and thought what a great find...until we tried to get some customer service. It was really weird, there wasn't a single person in the place that knew 67-72's and it looked like a museum full of truck parts mixed with British parts. Strange. Never went back or ordered from them. Prices too high anyways. Chevy Duty was in the area, but there's a better one -Manes Truck Parts in Raytown, MO. Ron Manes will hook you up.

[brak]

Originally Posted by MiamiGrant

...it looked like a museum full of truck parts mixed with British parts. Strange.

Their parent company is Victoria British, and i have to deal with them alot when getting parts for my previous MGB, and my RX-7 as there is no real alternative. I have had alot of problems, and because of that i will not buy from their LMC catalog.

I may not have a choice when it comes to my MG, or My RX-7, but i damn sure have a choice when it comes to my truck. :rant:

[larry may]

Originally Posted by MiamiGrant

I used to live in Lenexa, KS near their warehouse, and while we were building my first truck we stopped in and thought what a great find...until we tried to get some customer service. It was really weird, there wasn't a single person in the place that knew 67-72's and it looked like a museum full of truck parts mixed with British parts. Strange. Never went back or ordered from them. Prices too high anyways. Chevy Duty was in the area, but there's a better one -Manes Truck Parts in Raytown, MO. Ron Manes will hook you up.

Correction: Ron Manes is Nowadays at Odessa Missouri. 8100 hiway KK north west of Odessa and he will hook you up. He is aware of customer satisfaction. Larry

[mattstoc]

I have ordered a fair amount of stuff for my '72 Jimmy from LMC (That was before I learned about this board and vendors that support it). I have had very good luck with LMC, yes their prices are high (but I have gotten a ton of use from their catalog - good illustrations). I always order online. I can check the part ids and the addresses. To date I have had tremendous luck with them.

[rage'nrat638]

LMC is great for there free book

i have ordered some oem stickers from them that's about it..
i always order from our fellow board members my self.

hope u get your conundrum worked out

as far as us the forum complaining to them for u ...won't happen.

you could write them and use this as a link to show how dissatisfied folks are with them

[jkaylor68gmc]

I got a few things from them and never had a problem. I did my whole front conversion and they sent everything out and it arrived accordingly.

[LUV2XCLR8]

Whether or not there service is good or bad, OR someone will have a good
story and a bad one, this is how things work for large companies like LMC

What I have trouble understanding, and YES I ordered from them BEFORE I
found this board, is why would you? As a member of this board you get a lil
bit of discount with the board vendors, some more than others, and they're
prices already smoke LMC anyways, I have saved over $800 to date, I just
added up the diff in price because I keep all my receipts for insurance. Why
on earth would someone NOT want to take advantage of that ? ? ? JMHO

[Mickey_D]

Depends on the parts for the RX-7, but there's quite a few places to get pieces and parts. Give me a PM and I'll try and find my links from when I had my '84 GS.

Oh, and I ordered from LMC and had no problems. Mind you, all I got from them was a starter solenoid (that's still sitting on top of the clothes washer waiting on me installing it).

[Mudder]

I can't or don't understand how they could have had someones elses shipping address of someone you know. Every place I have ordered from reads back your shipping address before the call is over.

[ChaseDale3and8]

I thought of a couple of other options that you may want to try if all else fails. First turn them in to the Better Business Bureau. If that doesn't get anything done about it then complain to the Kansas State Attorney General's Office. If you make enough trouble for them they will have to respond and fix this. ...Joe

[liftedjunk]

LMC is a great place to order from never had a problem

[72BLUZ]

If You Pay For Your Orders With A Credit Card. Look At The Back Of Your Statement And You Will Find A Dispute Form. Fill It Out And Let The Credit Card Company Deal With It. If It Does Not Have One, Just Call The Card Company!!!!

[ksjh1316]

The great thing about LMC or Victoria British is that you can save a crap load of money in shipping charges by picking up in person if your in the KC area. They may be a little higher in price but I save the truck freight from having something shipped and cost of panel repairs due to UPS by just grabbing the parts myself and dont have to wait for them to come in. Plus if you have the old parts in hand it makes it easy to make sure either you or they didn't give out the wrong part info.

If anyone has a better location for new parts on the Kansas side of KC let me know I will try them if the pricing is better.

[Billla]

I had a similar problem where my parts didn't arrive and I called to see what had happened. They had transposed a digit on the customer number and had shipped my parts to someone else. They refused to cancel the order and made the same suggestion that I should get in touch with this other person. I disputed the charge on my card and ultimately about 2 weeks later got a credit...but still didn't get my parts.

I've also found that the parts quality isn't really all that great - some of the stuff is the same as everyone else, but some is really low quality junk. I had the same issue with Vickie Brit when ordering parts for my 1970 MGB - I found Moss Motors was way more expensive...but had quality parts.