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#1 |
Registered User
Join Date: Sep 2007
Location: Oregon
Posts: 123
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Brothers rant
I just cancelled my 2nd order with brothers truck.
Apparently some of the parts were on back order and despite numerous attempts to contact them I have got no response. I made my first order in the early part of april, cancelled it the beginning of may (due to backordered items) and made a new order, and now I am canceling that one too. I would think that a business would respond to their paying customers. They have lots of cool parts but I am not going to way a month to get them, I have ordered with LMC before and got the parts fast, with no hassle, so I guess I am going back to LMC. I can understand that backordered parts take time, but you should respond to customer questions within 2 weeks I would hope. Sorry for the rant, but I think this is ridiculous.
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72' Custom10 4wd 350: Daily Driver |
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#2 |
Registered User
![]() Join Date: Jan 2008
Location: Chesapeake Beach, MD
Posts: 812
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Re: Brothers rant
I agree customer service shouldnt take but a day turn around to respond. Ive never had any problems with LMC
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71 cheyenne lwb 300rwhp best 1/4 time so far 12.8 @103 ![]() http://i195.photobucket.com/albums/z...en58/001-2.jpg |
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#3 |
Registered User
Join Date: Feb 2007
Location: Colorado
Posts: 255
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Re: Brothers rant
I had a similar problem with Brothers not responding to emails about an order I placed where all the parts said they were in stock when I ordered them but then didn't ship because one was backordered. I never did get a response to the emails but the customer service was great when I called them. They went ahead and shipped the part of the order that wasn't backordered and the rest shipped as soon as they had it in stock.
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“If you don’t have time to do it right now, how will you ever find time to fix it.” - author unknown '70 SWB Step-Side (More rust than metal) ![]() |
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#4 |
New Member
Join Date: Jun 2007
Location: Coos Bay, OR
Posts: 1,077
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Re: Brothers rant
Call them. I had a problem with some inner fenders I ordered that where shipped and tracked to a terminal a couple hours from where I live but then disappeared. I think some DHL employee got new inner fenders. Brothers was very cooperative over the phone and sent me another set.
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#5 |
All stock and staying that way
![]() Join Date: Jul 2003
Location: Elkland, PA
Posts: 1,494
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Few retailers stock the parts in their warehouses anymore. It seems like LMC stocks everything in their catalog, thus the quick delivery.
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1970 K/5 Blazer CST 4WD, Bronze, 93k ACT. miles, 350, 4 speed, positraction, 16.5" x 8.25" wheel option, tilt, tach, vacuum, AM/FM, manual throttle...Dad ordered and purchased new 4/70. Currently frame off restoration in progress... ![]() 1972 Cheyenne Super 20 2WD, DK Blue/White, 90K ACT. miles, 402, TH400, 4.10 open, tilt, tach, vacuum, A/C, AM/FM, manual throttle.. A mostly original paint never rusted Texas survivor... ![]() 2017 Sierra 1500 SLT 4WD, Black, 41k miles, 5.3, 6L80E, 3.42 LS, 20" polished wheels, everything but moonroof and 6.2... 2019 Canyon SLT 4WD, White, 60k miles, 3.6, 8L45, 3.23 LS, 18" wheels Last edited by 1970cstblazer; 05-24-2008 at 09:16 PM. |
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#6 |
Registered User
Join Date: Apr 2007
Location: Kalamazoo, Michigan, USA
Posts: 538
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Re: Brothers rant
I had the same experience with brothers. After two weeks and not seeing anything I called them because it did not show anything in the "order status" on their web site, they were waiting for a back ordered item. I told them it would have been nice to know two weeks ago. Now when I order for any place I type in the comments box-- if any item is not in stock simply remove it from the order and ship what you have. Please notify me of any item taken off order too.
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1970 K20, 350--- SOLD 05 silverado extended cab short box- duramax Jeep wrangler unlimited |
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#7 |
chevy truck fan
Join Date: Mar 2005
Location: Gilbert, arizona 85298
Posts: 1,990
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Re: Brothers rant
i just ordered a few items from them as well. i too was expecting them within a week or so, when they did not show i checked online & my status was on back order. i am not in a hurry so i don't mind the wait. i just wished that i would have known when i ordered as well so i would not be axiously waiting each day. sorry to hear your displeasure, but completely understand.... good luck!
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#8 |
RIP BigDaddyDave ~7-23-09~ You will be missed~
Join Date: Aug 2007
Location: Concord NC
Posts: 1,361
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Re: Brothers rant
I went through the same thing with them. How hard is it to know if a certain part is in stock or not? I don't care if they warehouse any parts or not,they should know what there suppliers have at all times,it's there business to know.
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BigDaddyDave's Truck: http://www.flickr.com/photos/daves71chevy/ | See it in Action! |
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