I think this is beyond unacceptable. *****************

[lyrikz]

I read alot of reviews on ***************** and decided to order from them. I put alot of parts in the shopping cart and made sure they were all in stock. I ordered the parts and paid with visa. They sent me a verification sheet of everything i had ordered with a tracking number.
I get home today and find my box of goodies waiting for me. Im excited because i can get the rest of my air suspension done and get the cab on like i had planned. I open the box and the first thing i see is my bill. I go over it and everything looks good. I read the second page and there is a hand written note with 11 items on this list. This list is a BACKORDER SHEET.
I immediately tear through the box and verify that they have sent me less then half my order. No valves, no airlines, no fittings. I check the bill and figured they would bill me for what they have sent. NOPE. They billed me the whole amount and gave me zero notification of when the new parts will arrive....

To say the least im beyond pissed off right now. I have half my parts, billed full price, and have NO date as to when my other parts will arrive. Is this standard practice??? Im debating on whether or not i should cancel my credit card transaction and return their items..... On their dime.

[Sinister]

That sucks. I'd send it all back.

[HoupPhotography]

Before you get to pissed, make a simple phone call. I wouldn't play to tough guy role and try to ship them back on their dime, you ordered the parts and they took the money from the credit card. What would you dispute and why?

If you go into most auto parts stores, you need 3 items, they have 2 and order one, you pay for all three and only walk out with 2.

Before you jump to conclusions, give them a call in the morning and see what they say, be patient.

I'm not trying to be an ass.....

[ksjh1316]

Are the parts you are missing ones that you can get somewhere else. I would be upset with the lack of communication and call someone else and verify they had the parts you need in stock and call and cancel the remainder of my order. Then order the rest from another vendor.

[FRENCHBLUE72]

As far as I am concerned if it showed the parts in stock they should be in stock period!!!!!!!!! Order from someone else they also had this problem with thier re 7 bags not too long ago..

[IAFF2407]

I'd phone first and see how they handle it. If they are not apologetic and give you the run around then cancel the card authorization. Me myself, after working on my Burb am fed up with most companies/suppliers taking my money not caring if they screw up. Out of all I've dealt with, only one apologized, sympathised with me where they let me keep the wrong product AND shipped me the correct one asap.

just my opinion.

Al.

[big_al_71]

Not only did you get billed for everything that you did not get, but now you are going to pay freight AGAIN for the backorder stuff. I will say that is is unnaceptable. Return everything and re order from a more reliable company.

[Bazooka]

Originally Posted by big_al_71

Not only did you get billed for everything that you did not get, but now you are going to pay freight AGAIN for the backorder stuff. I will say that is is unnaceptable. Return everything and re order from a more reliable company.

This is not true. He was charged upfront for all freight charges they will simply ship the items when they come in. No further charges.

I have orderd from suicidedoors many times and have had to wait for back orders and the longest I have ever had to wait is like 2 weeks. usually it is only a few days to a week.

Those guys are usually really cool. They have a new guy that answers the phone that kinda sucks. Maybe he is they guy you talked too. Call and ask for Jason he's the guy to talk to. Tell him what happend

[Wreckless_71]

I agree with the majority of the guys here... and another point is that they did bill you for the complete order and you only recieved some of the stuff. Usually as far as I have ever done online orders they only bill you for what is shipped, but that may be the policy of the individual company. As far as I am concerned thats a bunch of BS...

[lowriden58]

Originally Posted by Bazooka

This is not true. He was charged upfront for all freight charges they will simply ship the items when they come in. No further charges.

I have orderd from suicidedoors many times and have had to wait for back orders and the longest I have ever had to wait is like 2 weeks. usually it is only a few days to a week.

Those guys are usually really cool. They have a new guy that answers the phone that kinda sucks. Maybe he is they guy you talked too. Call and ask for Jason he's the guy to talk to. Tell him what happend

yup i have always had good experiences with SSD. they do backorder parts from time to time, yes they charge you up front, they dont charge shipping out the backorders. doesnt take them long to get you the backorders. Jason is the guy to talk to if there are any issues. but i dont think its a good choice to come on here bad mouthing them BEFORE calling them and discussing the problems with THEM. JMHO

[lyrikz]

Originally Posted by Sinister

That sucks. I'd send it all back.

When i talk to them tomorrow, i just might..

Originally Posted by HoupPhotography

Before you get to pissed, make a simple phone call. I wouldn't play to tough guy role and try to ship them back on their dime, you ordered the parts and they took the money from the credit card. What would you dispute and why?

They didnt send me my order. I would dispute that. Let them work out the rest.

If you go into most auto parts stores, you need 3 items, they have 2 and order one, you pay for all three and only walk out with 2. Parts are part of what i do at my job. You dont take someones money unless its a special order part. These arent special order parts. They are parts that are in stock. At the BARE MINIMUM you send an email stating that certain parts are back ordered.

Before you jump to conclusions, give them a call in the morning and see what they say, be patient.

I'm not trying to be an ass.....

I have no choice but to be patient. I honestly dont care what they say. I want to hear "parts are here now and are on their way". If i hear anything else im going to request a return shipping label and cancel the transaction with my cc company.

Originally Posted by ksjh1316

Are the parts you are missing ones that you can get somewhere else. I would be upset with the lack of communication and call someone else and verify they had the parts you need in stock and call and cancel the remainder of my order. Then order the rest from another vendor.

I normally order from KPlinks or suicide. Parts of the order are just some 3/8smc valves.

Originally Posted by FRENCHBLUE72

As far as I am concerned if it showed the parts in stock they should be in stock period!!!!!!!!! Order from someone else they also had this problem with thier re 7 bags not too long ago..

Ya. I agree 100%.

Originally Posted by IAFF2407

I'd phone first and see how they handle it. If they are not apologetic and give you the run around then cancel the card authorization. Me myself, after working on my Burb am fed up with most companies/suppliers taking my money not caring if they screw up. Out of all I've dealt with, only one apologized, sympathised with me where they let me keep the wrong product AND shipped me the correct one asap.

just my opinion.

Al.

I dont want anything for free... I dont want a credit or a tshirt. I want what i ordered. Before this weekend. thats not to much to ask for. If they told me last week that they didnt have it, WHEN I CALLED, i would of went somewhere else.

[HoupPhotography]

Originally Posted by IAFF2407

I'd phone first and see how they handle it. If they are not apologetic and give you the run around then cancel the card authorization. Me myself, after working on my Burb am fed up with most companies/suppliers taking my money not caring if they screw up. Out of all I've dealt with, only one apologized, sympathised with me where they let me keep the wrong product AND shipped me the correct one asap.

just my opinion.

Al.

EXACTLY!!! Great advice!!

[lyrikz]

Originally Posted by HoupPhotography

So... you think they have an endless supply and NO ONE else is ordering that exact part? C'mon dude, be realistic!!!!


LYRIKZ - Give them a call in the morning and take it from there.

If you take the advice of some of these clowns, they'll want you throwing hand grenades in the windows.......

Thats a bit strong. If you dont have the parts in stock, AT the very least, have a f#$king date as to when the new ones will be in... THATS not to much to ask for.

Originally Posted by big_al_71

Not only did you get billed for everything that you did not get, but now you are going to pay freight AGAIN for the backorder stuff. I will say that is is unnaceptable. Return everything and re order from a more reliable company.

Never thought of that. I will keep my eye on it.

[HoupPhotography]

Well DAMN IT man!!!! You didn't say you called (or maybe you did and I ddin't see it)

That changes the score, I would be a little bitter too.....

[lyrikz]

Originally Posted by HoupPhotography

Well DAMN IT man!!!! You didn't say you called (or maybe you did and I ddin't see it)

That changes the score, I would be a little bitter too.....

OH YEEAH i called. I called and talked to some guy, verified what i needed, and told him exactly what i was ordering and what it was going on. He said to just submit the order since it was all in the cart....

[HoupPhotography]

Originally Posted by FRENCHBLUE72

As far as I am concerned if it showed the parts in stock they should be in stock period!!!!!!!!! Order from someone else they also had this problem with thier re 7 bags not too long ago..

So... you think they have an endless supply and NO ONE else is ordering that exact part? C'mon dude, be realistic!!!!


LYRIKZ - Give them a call in the morning and take it from there.

If you take the advice of some of these clowns, they'll want you throwing hand grenades in the windows.......

[TylerHuff]

dont feel to bad i ordered drop spindles for my dually 3 weeks ago and called yesterday to see where they where at. Guess what? The guy that makes them doesnt even have castings to even make the parts yet uhh i was frustrated and now im still going to have to wait 2 weeks before i get my spindles

[BigDaddyDave]

I will never understand how any company can not know whats in stock and whats not. How hard is it to go into the warehouse and see if a part is there or not.I have been through this with many different companies,and it just pisses me off to no end.

[67ChevyRedneck]

I went through this recently with NOPI.com. It was the only place I could find NGK wires for a 99 corolla for a decent price. While i was at it, they had NGK wires for my S-10 for only $20 or so, so I ordered those as well. I got a call later that day that the corolla wires were on backoreder until early August (this was early july.) They asked if I would like my S-10 wires now, I say sure, but then he said they'd have to charge me shipping twice. I was like, no. I'll wait for both. Early august comes, no wires. I call them back, they're on backorder until mid september now They can send me my S-10 wires, for extra shipping! No thanks! I FINALLY got a box at my door last friday with both sets of wires.

I think it would have at least been "decent" of them to send my S-10 wires for "free" for having to wait over 2 months for the corolla wires. Customer service people were nice. It's not their fault stuff is on backorder.

[PanelDeland]

When ever I have problems(never dealt with SSD) I usually call back and ask what's up? Whenever i think I'm getting the run around i ask to speak to someone further up the food chain.I have almost always been able to resolve problems this way.The trick is to stay calm, be respectful and put the person in your shoes.If you ordered parts ,and aasked if they were in stock,someone should have told you yes or no.If they didn't then they have fouled up your schedule,point this out to the person trying to resolve the problem.Usually they have been in your shoes and didn't like it.I find that once the dealers rep understands why you are angry they generally try to make it right or at least work it out the best they can.I have gotten free shipping,etc. using this method.
If you allow your anger to show it usually means a shouting match where no one wins.

I see you posted while I was a huntin' and peckin',Try asking them to have Jason call you since you have not been able to catch him.

[lyrikz]

Originally Posted by PanelDeland

When ever I have problems(never dealt with SSD) I usually call back and ask what's up? Whenever i think I'm getting the run around i ask to speak to someone further up the food chain.I have almost always been able to resolve problems this way.The trick is to stay calm, be respectful and put the person in your shoes.If you ordered parts ,and aasked if they were in stock,someone should have told you yes or no.If they didn't then they have fouled up your schedule,point this out to the person trying to resolve the problem.Usually they have been in your shoes and didn't like it.I find that once the dealers rep understands why you are angry they generally try to make it right or at least work it out the best they can.I have gotten free shipping,etc. using this method.
If you allow your anger to show it usually means a shouting match where no one wins.

I see you posted while I was a huntin' and peckin',Try asking them to have Jason call you since you have not been able to catch him.

Jason cant speed up the problem unfortunately. Basically whats going on is they are waiting for SMC's order to come to them... They have no idea when that will be.