Putting a HOLD on Summit Racing

[Billla]

I've been a big Summit Racing fan but I'm putting them on hold for a bit and switching over to JEGS.

The last three orders they shipped me were USED parts that appeared to have been returned, NOT inspected and turned right back around as new. This included a GM HOTCAM that came in a ripped-up cardboard tube with no ends that had been ground on...and they shipped it to me as new - $215 . Another item was an Innovate A/F gauge ($399) that came in a sealed box...except the seal was broken and it had obviously been installed.

They've been very good about taking the exchanges, but with the A/F guage I'm on my 3rd time around and I gave up today and asked for a return.

Not suggesting anyone stop doing business with them (although I am, at least for a bit ) but I do suggest that you VERY CAREFULLY INSPECT any items purchased right away.

[BigDaddyDave]

That Sucks.You would think these folks would take the time,to make sure that they are sending,only the best to there customers. When will they learn,that this is a hobby for most of us,we do not have to put up with that kind of crap.

[Mr79C10]

Its the people that work in the warehouse or shipping. They have NO care on customer service or evan what they are handling for shipment. That cam could of went back to the shelf, Some one call the vendor for that cam, a new box sent and repackage for sale so it looks good and crispy when you open your UPS box

The only reason I dont like JEGS is they ship FedEx. And the FedEx drivers here are HORRIBLE!!

[Billla]

So, an update. I just got the exchanged HOTCAM and guess what...it's loose in a cardboard box and slathered with cam lube. D'ya think the General shipped it that way?

It was labeled: "DUE TO PACKAGING ISSUES THIS PRODUCT HAS BEEN CAREFULLY INSPECTED AND REPACKAGED"

Interpretation: "THIS ITEM WAS RETURNED BY SOMEONE THAT SCREWED IT UP OR DISCOVERED IT WOULD NOT FIT THEIR FORD ESCALADE. HAVING HAMMERED ON IT FOR 2 HOURS TO NO AVAIL THEY FINALLY HIT A FEW BASEBALLS WITH IT FOR FUN AND THEN RETURNED IT TO US. WE ARE SHIPPING IT TO YOU AS A NEW PART BECAUSE WE REALLY DON'T KNOW WHAT A CAM THINGIE DOES AND FIGURE IT'S PROBABLY OK."

[Ozona]

In some states it's illegal to represent returned items as new items, ask Wal*Mart.

Guessing sooner or later it'll catch up to them.

I've had this happen with Summit as well.

[brak]

I too have noticed a decline in quality.
on my end, it has mostly been an issue with the wrong item being shipped, or an item not shipping at all. now i understand mistakes happen, but 3 out of my last 4 orders were screwed up, that's a 75% failure rate, and that's just unacceptable.

I haven't given up on them yet, but we'll see after my next order.

[pmpski_1]

Just out of curiosity, are you guys doing online orders, calling them, or sending in order forms by mail when you get the wrong parts?

I've ordered online from Summit a couple times and had no problems. However, I online-ordered some parts from a place for my motorcycle and they shipped the wrong part. I called them and they sent another out right away. While I was on the phone with them they asked if I ordered online. When I told them yes, it sounded to me like they get this problem all the time. My first thought was that they have a buggy software system putting everything together...

...until I got the second part that they sent out and that was wrong too

But I'm still wondering if buggy software can be attributed for orders with the wrong parts. Buggy software shouldn't have anything to do with getting used parts though!

[special-K]

Returned parts are returned parts,period.You order apples you should get apples,not oranges.There may be nothing wrong with a returned piece,but it`s a different beast.It should be the decision of the customer to go with a returned item.It`s scratch`n`dent sale material.Returned merchandise is an intangible in mail-order and to be expected when in such a business.It`s a built-in loss in the name of customer service.Definately unethical to try to slip it by as a virgin sale.
With all mail order,inspect when recieved.Never assume.I don`t orger from a computer.No matter how unknowledgable some may be,I still talk to who I order from.Many are actually quite well trained in what they do.