LMC -- What's up???

[67HEAVEN]

On Saturday, December 8th, I phoned in a $1,500 "first time" order to LMC Truck for my recently acquired 1989 Silverado. I was told that I'd receive a phone call within 24 and 48 business hours confirming shipping charges, and then the shipment would commence.

Today, six days later, and in spite of three additonal phone calls trying to get information, I'm no further ahead, and the order isn't shipped.

On Thursday, I was told by someone in Customer Service that he'd get the shipping department to contact me. Yeah, right. It's late Friday evening. No call.

They did, however, manage to accept an additonal $350 add-on to the order last Tuesday...........but still no shipping charge info.

Is this normal procedure with LMC? As a first time customer, I'm puzzled, to say the least.

All I want to do is spend some money. Very puzzling.

[62 short step]

I've heard of others having trouble also. I've ordered many times with no problems.

[old Rusty C10]

thats why i hate dealing with catalogue companies customer service is zero

[jeffspower]

I'm lucky in being close enough that I just go pick my stuff up at their "local orders" counter, located right in the warehouse. I at least get to deal with "parts store" type people that have somewhat of a clue about customer service, and handle the parts directly. Call- in orders for shipment come into their corporate building at another location, and are handled by people that know NOTHING. It's sad that they don't seem to have anyone taking care of business there. I think it must be owned by a group of investors that are only involved with watching that their profits are on target. You would think that profits would slide from PO'd customers going elsewhere, but just like Walmart, the machine keeps running

[Liz]

check the review board area of this site. There are several posts about LMC there

[Longhorn Man]

LMC has sucked for YEARS

[Sir Fisher]

you know i've just ordered from there $1700 worth of stuff and i got it in 4 days, 3 boxes full of stuff... the same day i ordered $1500 worth of stuff from brothers and i have yet to hear anything back from them, except that they've recieved my order. and when they plan to ship it??? i have no clue... and neither do they. and this is the fisrt time that i've ordered from both these places.

[bad6772]

it seems the small orders i have made in the past went well..with out any problems...but the bigger the order,the bigger the mistake.....

[Billla]

Oh...my. Not sure what else to say after that increcible exercise in customer service by LMC. Talk about a missed opportunity to TALK to the customer and find out what they could do better...

[special-K]

Why buy from them when you can get anything from the local Chevy dealer parts department.Go in and say you have a tall order and want the best price possible.LMC ain`t cheap and you pay shipping.I get 88-98 front fenders for $125.How much are theirs?I don`t know,but if they`re GM they can`t be that much cheaper.I went through this with 67-72 parts when the secondary market picked up in the`80s.You could order CST marker lights from Golden State,but I`d go to GM where they listed for $12 retail and with my discount they were $8.I couldn`t understand why people would buy from those places w/o checking the dealer.

[larry may]

Originally Posted by special-K

Why buy from them when you can get anything from the local Chevy dealer parts department.Go in and say you have a tall order and want the best price possible.LMC ain`t cheap and you pay shipping.I get 88-98 front fenders for $125.How much are theirs?I don`t know,but if they`re GM they can`t be that much cheaper.I went through this with 67-72 parts when the secondary market picked up in the`80s.You could order CST marker lights from Golden State,but I`d go to GM where they listed for $12 retail and with my discount they were $8.I couldn`t understand why people would buy from those places w/o checking the dealer.

special K- you have my respect and I do like your style.

[BLE 'BURBAN]

:m5I: placed an online order with them back in April. All the parts showed to be readily in stock at the time I placed the order (10:00 pm Alaska Time !am their time) on a tuesday evening and had requested UPS BLUE LABEL (2nd day) shipping of the parts. My total came to around $167.00 including shipping. Ok, fine, no problem. I figured they are a large company & my order is coming in late in the evening(early morning) so I'll give them a day to verify stock on hand and pull the order then send it to shipping and recieving to be packaged up the next day to be shipped out late thursday for delivery to me on the following monday. RIght?
Monday comes and goes, no parts. Hmmm Tuesday-NADA. Wednesday-NADA! Thursday I call them and ask what the hold up is? I give them my order number and when they came back on they said the same thing about having to calculate the freight charge and that's why it was taking so long.
"Calculate freight charges!? Why? I was quoted freight charges already from your online website for a grand total of $164.00. What's to calculate?"
"Well sir you asked for UPS 2nd day shipping..."
"Yes I did"
"And since you live in Alaska the shipping is going to be more than you were quoted on our website."
"No it isn't. I was quoted this much and that is all I'm paying."
"No sir, If you want these parts shipped 2nd day air to Alaska you will have to pay an additional, (I think she said $56.00)
"Ok then how much to ship them UPS GROUND?"
"We don't ship GROUND to Alaska sir because you can't drive to Alaska."
WHAT!?!?!?!? LAdy put your supervisor on the phone."

I get put on hold and I am not hanging up. This dumb broad just p.o.'d the wrong guy.
15 minutes later her supervisor gets on the phone and says...
"Sir, the price you were quoted for shipping within the continental U.S. only"
"Do you know where Alaska is? Have you looked at a map of the North American Continent lately? Did you see water completly surrounding an island called ALASKA!? NO!!! UPS can AND DOES ship ground to Alaska all the time. You can drive to Alaska as well!!! People do it all the time on a road called the ALCAN HIGHWAY LADY!!! I was quoted this price on your website and that's all I'm willing to pay. And if you aren't going to honor the price quoted, then we CLEARLY hace a case of false advertising going on here which is highly illegal!!!!"
"Let me see what I can do sir. and I'll call you back shortly. your number is?"

I gave her my number, hung up and waited.

2 days later, my parts showed up. shipped 2nd day air as I had asked for the price I was quoted on the net. Never did get a call back from her though. And yeah I did record the whole conversation too.

That was the first & last time I did any dealings with them.

[piecesparts]

I live just down the road from LMC and with My truck club discount (over the counter ONLY), I just drive to their warehouse door and pick up what I want or need with an extra 10% off. There are some items from them that is substandard--due to the "Made Overseas program" but there are a lot of the items that are NO longer on the GM parts market and you have to buy from some place like LMC. They have swapped out some deficient items without question or cost change for me, that I would have not seen other outfits do, so they are not as bad as any other businesses are in the world. I even had a taillight set that was poorly assembled by their supplier and he gave me a brand new set and told me that he was sorry. These guys are open (at the counter) on Sundays and that makes my weekend projects easy to deal with.

By the way most of the other outlets sell the same items at the same cost that are made at the same oriental company and you are stuck with the same stuff.

Did you know that your insurance company will INSIST that the autobody repairs shops use overseas manufactured parts. If they don't the insurance company pulls jobs from them and forces the body shop to either do it their way or close down. Those parts come from places like LMC, Manes, or anyother place that sells the aftermarket products.

[BLE 'BURBAN]

Originally Posted by piecesparts

Did you know that your insurance company will INSIST that the autobody repairs shops use overseas manufactured parts. If they don't the insurance company pulls jobs from them and forces the body shop to either do it their way or close down. Those parts come from places like LMC, Manes, or anyother place that sells the aftermarket products.

Yes but as the owner of said vehicle and the one paying the premiums to your insurance company YOU have the FINAL say so as to what will and will not be used on your vehicle to return it the way it was before an accident. Just like it is YOUR choice as to which body shop does the work not your insurance companies.

[piecesparts]

Originally Posted by BLE 'BURBAN

Yes but as the owner of said vehicle and the one paying the premiums to your insurance company YOU have the FINAL say so as to what will and will not be used on your vehicle to return it the way it was before an accident. Just like it is YOUR choice as to which body shop does the work not your insurance companies.

If you insist on that requirement, it is the shop that takes the hit, not Mr. insurance guy. The Insurance company's used to back off when you insisted, but today they will go to the shop and force them to use the cheapo, vice the quality and for the most part, most drivers have no clue as to what the insurance company, that they have been giving their hard earned money to, has done to them. It is getting to be where the insurance companies will tell you where to go with your vehicle, you have to fight for the body shop that you want to use. I saw it happen just last week with a co-worker and her newer GM Tahoe. The local Ford Dealer's Body Shop is doing the work. Her own insurance company insisted on the shop, and it was not due to the others in the area being deficient in quality of work.
She actually wanted another shop to do the work, but they told her that the shop was theirs to choose, since it was their money, paying for the work. TIMES ARE CHANGING and we the public are the ones being affected.

[kingsolver72]

I also live very close to LMC and get a decent discount.It definitely makes a difference when you can go to their warehouse and look the item over in person.The parts counter guys have to look the parts up in their catalog,I always tell them what page to go to.They sell lots of parts,not just Chevy but Ford also.

[piecesparts]

Originally Posted by kingsolver72

I also live very close to LMC and get a decent discount.It definitely makes a difference when you can go to their warehouse and look the item over in person.The parts counter guys have to look the parts up in their catalog,I always tell them what page to go to.They sell lots of parts,not just Chevy but Ford also.

This outlet sells parts for GM, Ford, and even eeeeegod Dodge. However, there is also a LMC foreign car parts outlet about four blocks over to their East and it has just as big of a warehouse for the European car market. The owner is not a struggling fellow. I met him at the LMC Truck warehouse once while he was giving some investors a tour of the place. He was showing them some items on the showroom floor that the company had just started selling. Being in mixed company, he must have felt that he had to ask me about the quality of a chromed fender well item and I let him know what I thought about it. Apparently I was a bit brutally honest about the finish. When I came back the next time the counter guy told me, that he pulled that set of items and had them redone. Apparently the guy will listen to the public. There is hope for a company like that. I do not understand the problems with their shipping, though.

[larry may]

Originally Posted by kingsolver72

I also live very close to LMC and get a decent discount.It definitely makes a difference when you can go to their warehouse and look the item over in person.The parts counter guys have to look the parts up in their catalog,I always tell them what page to go to.They sell lots of parts,not just Chevy but Ford also.

Eh Scott was trickey to find their street though . Seems I remember they skip a street number then have to drive a block or two round and about to get to their office ? Counter help was cool easy to talk with right in right out.

[kingsolver72]

Yeah its a huge complex.

[special-K]

Doesn`t everyone that doesn`t live near LMC have a Chevy dealer they can drive to and buy over the counter?

[No3Fan4Ever]

I've had a couple of orders with them; no problem at all with any of them

[piecesparts]

Originally Posted by special-K

Doesn`t everyone that doesn`t live near LMC have a Chevy dealer they can drive to and buy over the counter?

Don't get me wrong---LMC is not the answer to everything, but it is an alternative to absolutely NOTHING. A couple weeks ago while putting in a new fuel pump; I found that I also had a leaking fuel tank on my daily driver. The alternative was to get a used one from a salvage yard for about $85.00 and wait for several days for one to come in from another state. After calling around we found that there were none available in 100 miles. I called LMC and they had a new one for $135.00 and I could have it in my shop within 2 hours. I went and got it and by 3:00 PM the truck was on the road, with the new tank and a new GM/Delco fuel pump. There is always an alternative, but it is a choice to everyone. If the parts are available, I go to my local Chevy Dealer and buy the factory parts.

[67HEAVEN]

At the end of the process, I learned something about why their shipping calculations take so long. You may wish to sit down for this one.....

They pull the actual order (even though you may not have provided a credit card for billing yet) and package the order, and then weigh the order, and then calculate the shipping to your location.

Did you all read the above paragraph carefully? If not, please read it again. I'll wait.

I asked if they didn't have the shipping weight of each of their items on the computer so that they could easily generate a total shipping weight and shipping size at the time of order. The answer? NO.

According to the employee I talked to, these orders are pulled in the warehouse, packaged, and then weighed. The potential buyer is then notified about the charges and a great many decide to cancel the order......which requires the items to be returned to the shelving in the warehouse.

That procedure is just too stupid for words, so I'll just use a smiley.

[Deuce_0]

I know this is an old thread... but I have to voice my EXTREME displeasure with LMC as well. I have made 2 large orders for my rebuilt. The first one had damaged float for the under the bed gas tank, however I was able to "make it work". Now a dash pad that I ordered had damage to the internal mounts. A semi trained chimp would have known the product had a factory defect. With that said, after already paying 250.00 for shipping to Canada on a 550.00 order, I am not about to pay for shipping to send it back to them then pay for them to ship it back. Lately from everything I have been hearing is that seem they send their damaged goods to Canada because they know we will not pay for the returns. I consider it a pricey learing experiance. I have had luck with other companies in the US that are will even break an order up and ship it USPS.... HUGE SAVINGS.

- J

[piecesparts]

Originally Posted by Deuce_0

I know this is an old thread... but I have to voice my EXTREME displeasure with LMC as well. I have made 2 large orders for my rebuilt. The first one had damaged float for the under the bed gas tank, however I was able to "make it work". Now a dash pad that I ordered had damage to the internal mounts. A semi trained chimp would have known the product had a factory defect. With that said, after already paying 250.00 for shipping to Canada on a 550.00 order, I am not about to pay for shipping to send it back to them then pay for them to ship it back. Lately from everything I have been hearing is that seem they send their damaged goods to Canada because they know we will not pay for the returns. I consider it a pricey learing experiance. I have had luck with other companies in the US that are will even break an order up and ship it USPS.... HUGE SAVINGS.

- J

I am guessing that all of the outlets for truck parts are getting them from the same Overseas sources. You get the quality that you pay for. I found some good items at LMC and I have found some real fitment issues from them. The overseas sheetmetal is a lot thinner than the original, but there is no real source otherwise. I save on shipping, because they are just down the highway from me.