Brothers Service?

[Tmwoodall]

Does everyone generally have a good experience with Brothers? I ordered new suspension rubber and sway bars on 7/25 and still hadn't gotten a shipment notification. So I called and they said the sway bars would take another two weeks, disappointing, but what can you do. The CS rep said she would get the rubber shipped as I need it to re assemble my front end and trailing arms.

That was Friday, I checked today and it is still showing as in progress. It has been a long time since I have ordered from them, is this typical nowadays?

[flashed]

Awhile back they sent me a sale flyer and I placed my one and only order .Everything I ordered was on back order and took forever to get it all. I have not used them since as everytime I call to see if what I need is in stock before ordering they have not had whatever I was looking for in stock. Whoever you order from call first before you order to confirm its in stock especially if you need it quickly.

[19seventeeCustom]

^same here, seems like they dont care to inform their customers of backordered items, or anything important really..

I'll hand my money over elsewhere.

[leddzepp]

Take a look here: http://67-72chevytrucks.com/vboard/s...d.php?t=478534

[-sean-]

and here: http://67-72chevytrucks.com/vboard/s...d.php?t=394782

[specialtyretail]

I was not happy with the ONE experience I had with them.

[oldblue1968chevy]

ECE has GREAT customer service..just sayin

[Tmwoodall]

Originally Posted by oldblue1968chevy

ECE has GREAT customer service..just sayin

Yeah they do, I should have just bought their kit. The stupid 10% off pulled me in as I ordered a good chunk of stuff.

I just called ECE, I'm moving my business over to them. For the record, Stan at ECE says the rear sway bar is overkill and makes it too stiff. (I ordered the handling kit from brothers, with front and rear).

[71meangreenc10]

Lots of bad stuff on their customer service floating around here.....


Smitty

[Tmwoodall]

Well that sucks. It has been 7+ years since I had ordered from them, I just assumed it was still good or I didn't notice how bad it was last time. Guess I'll be crossing them off my vendor list.

On the other hand, I emailed ChevyDuty about an RMA I sent in in 2003, they said the credit still showed and would be happy to apply it to my next order. I myself had totally forgotten about it, and just happened to stumble on an old receipt. I can't wait to give them my business now.

[John @ BROTHERS]

Tmwoodall, PM sent.

[Eddie H.]

I ordered from Brother's once, several years ago. It took about a month to get my parts, and very poor customer service when I called them.

On the other hand when I order from ECE, my parts usually arrive within a couple of days, and their customer svc is excellent.

[John @ BROTHERS]

I apologize to anyone who has had a less than satisfactory experience with Brothers. If you would like to discuss the issue further, I can be reached at "john@brotherstrucks.com", 800-977-2767 or just PM me.

[MusicMan70]

I had a poor experience as well, awhile back. I returned the item without a problem, but I will not do business there again.
Great advertising in alot of Mags, nice looking showroom, kool Truck show, but they seem to drop the ball in the Most important area; Customer service. My 2 cents...

[bcutt]

GMC Pauls out of Rockville IN, great customer service. I ordered a new door skin and some door hinge pins for my 72 on Sunday and it all showed up today! Paul will definitely get my business again.

[CTENTA1]

Originally Posted by bcutt

GMC Pauls out of Rockville IN, great customer service. I ordered a new door skin and some door hinge pins for my 72 on Sunday and it all showed up today! Paul will definitely get my business again.

I'll put it like this! I live in Cali but after the one purchase of various items. Have not called them again. I deal with GMC Pauls or LMC now and they have great service. It is what it is. I rather pay more on shipping and get no BS then pay less and get the BS that comes with it.

[hjewell2]

Originally Posted by Tmwoodall

Does everyone generally have a good experience with Brothers? I ordered new suspension rubber and sway bars on 7/25 and still hadn't gotten a shipment notification. So I called and they said the sway bars would take another two weeks, disappointing, but what can you do. The CS rep said she would get the rubber shipped as I need it to re assemble my front end and trailing arms.

That was Friday, I checked today and it is still showing as in progress. It has been a long time since I have ordered from them, is this typical nowadays?

you could build them from scratch before you get your order from brothers.

[Fldawg]

i can't say anything for the rest of the customer servce people at brothers, but Tim is top of the line at brothers spent about $2000 with them and the quality of products were good except for one thing and he always kept me updated on back ordered stuff, dealt with one other person beside tim and the guy screwed the order up and brothers is starting to sell more stuff made in the USA...I'll stick with brothers, Call and ask for Tim if you order from them. I ordered 2 things from classic my floor mats took over a month to get and the oil pressure gauge i ordered broke after 1 use they sent me a new one but its not much better.......just my 2 cents

[Tim @ BROTHERS]

Originally Posted by Fldawg

I'll stick with brothers, Call and ask for Tim if you order from them.

I know John is on here to help you guys, but I am now on here as well, if there is any questions or anything you need assistance with I can be reached at:

800-877-2767 ext 103
Tim@brotherstrucks.com
or just PM me on here and I will respond to you.

[Tmwoodall]

Well the saga continues. I had planned to just let this die and bump them to the bottom of my vendor list. Now they are off of it totally, I'll be boycotting these folks now. What was a small issue has been mishandled big time in my opinion.

Timeline:
7/25 Place order
8/5 I call for status, and am told of Back order
8/9 I am charged full amount of order even though sway bar shipment date is no where in site, or even guesstimated by CS Rep.
8/10 I start thread to see if this is the norm. I cancel the sway bar as the rubber shipped
8/10 John PMs me for resolution
8/12 Rubber arrives
8/17 I respond to John's PM and tell him no hard feelings but I would like status of my refund
8/24 I am still owed my refund with no response from Brother's.

As it stands I have paid $323 for bumpstops and poly bushings (due to lack of Sway bar Refund) for the rear. Seems a bit steep to me!

[Tim @ BROTHERS]

Originally Posted by Tmwoodall

Well the saga continues. I had planned to just let this die and bump them to the bottom of my vendor list. Now they are off of it totally, I'll be boycotting these folks now. What was a small issue has been mishandled big time in my opinion.

Timeline:
7/25 Place order
8/5 I call for status, and am told of Back order
8/9 I am charged full amount of order even though sway bar shipment date is no where in site, or even guesstimated by CS Rep.
8/10 I start thread to see if this is the norm. I cancel the sway bar as the rubber shipped
8/10 John PMs me for resolution
8/12 Rubber arrives
8/17 I respond to John's PM and tell him no hard feelings but I would like status of my refund
8/24 I am still owed my refund with no response from Brother's.

As it stands I have paid $323 for bumpstops and poly bushings (due to lack of Sway bar Refund) for the rear. Seems a bit steep to me!

Hey TmWoodall,
Please PM me your information, I will check on the refund right now and find out what is going on, and I will give you a call to let you know the status.

[GASoline71]

So you guys gonna keep diggin' this hole? Or did some of you contact John at his request in this thread.

Gary

[hjewell2]

Originally Posted by GASoline71

So you guys gonna keep diggin' this hole? Or did some of you contact John at his request in this thread.

Gary

I have an extra shovel in case one breaks.

[19seventeeCustom]

Originally Posted by GASoline71

So you guys gonna keep diggin' this hole? Or did some of you contact John at his request in this thread.

Gary

Digging what hole,, The Op asked for our opinions of brothers truck parts and were gladly telling him our experiences.....

What is john gonna do about items that were bought several years ago...

[C20-67_N_MO]

Give them a chance.

I know a lot of you guys have had problems in the past.

But it looks like John from Brothers trucks is trying to communicate with you guys and make things right.

And I agree, customer service is a HUGE deal and should be treated with the utmost respect.