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#1 |
Registered User
Join Date: Apr 2016
Location: Anderson, SC
Posts: 160
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Rock Auto WARNING
When I bought my 75 GMC I noticed someone very recently had installed a new front right brake hose. I knew it was fairly new because it was shiny and new looking against the rest of the truck's undercarriage. A few days after I bought it I was underneath the truck and I noticed that this hose was already starting to go bad. The rubber was starting to pull away from the metal crimps. The brand name of the hose "SUNSONG".
![]() So I decided to treat the truck to a brake job with new hoses. I hopped on Rock Auto and selected the best brands. Raybestos and AC Delco parts filled my cart. Interestingly enough, SUNSONG was a very cheap option, but I just laughed and said "never". One week later my package arrives, two raybestos boxes (front left and front right) and one AC Delco box (Rear center) Here's where it gets weird. In one raybestos box was a high quality raybestos hose. The quality was apparent in just looking and feeling the part, gold anodized ends, etc.. Inside the OTHER raybestos box was a cheap Chinese SUNSONG part. ![]() And as if that isn't bad enough, I opened up the third hose, an AC DELCO box.... only to find a SUNSONG part. I was furious. I had just waited one week to receive the wrong parts. Cheaper versions of what I paid good money for. So I call rock auto and I tell the guy: "I didn't get the parts I ordered". But he says "yes you did" and I said NO I didn't, and proceeded to tell him that inferior parts were inside the premium part box. He says I'm sorry but you got what you ordered, and went on this whole spill about manufacturers sourcing parts from other companies, and that its "such a common thing" etc. etc. I argued with the guy for about 20 minutes but it was no use. I asked him to a) send me the exact name brand part I ordered or B) refund the difference in price in the AC Delco part I ordered and the Sunsong part I could have ordered. No, he said, he wouldn't do that. He kept saying I technically received an AC delco part. No amount of arguing my point to this guy would help. I was extremely unsatisfied and I was surprised at the persistence of the operator that was so unwilling to make it right. I was very angry. I asked him how he would feel if he ordered Oakley sunglasses and he received sunglasses out of a Mcdonalds happy meal. He said if Oakley sourced sunglasses from mcdonalds and Oakley tested and confirmed that the mcdonalds sunglasses were of equal or better quality, then he would be satisfied. I replied, bull$%(*^. So in conclusion. Do not order parts from rock auto, and if you must, order them for vehicles you don't really care about, and order the absolute cheapest part brand available, because that's probably what you'll get even if you order the premium brand. If you order your parts locally, at least you can open the box right there and decline if its not right. |
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#2 |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
We all hate cheap inferior parts, but I don't see how this is Rock Auto's fault. If AC Delco is putting junk in their boxes I would be calling them.
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#3 |
Registered User
Join Date: Apr 2016
Location: Anderson, SC
Posts: 160
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Re: Rock Auto WARNING
My first thought was that these parts had been mixed up into the wrong box at the warehouse or someone had returned the parts in the wrong box and put back in stock at the warehouse or whatever. But IF its true that both raybestos AND ac delco are putting sunsong parts in their boxes, that is really despicable. But the bottom line is, if you shop locally you can check the part. On rock auto you wait a week, get the wrong part, and you're stuck with the inferior part unless you want to wait LONGER and go thru a HASSLE of returning the part.
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#4 |
Special Order
![]() ![]() Join Date: Nov 2004
Location: Mt Airy, MD
Posts: 85,851
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Re: Rock Auto WARNING
He didn't buy them from AC Delco, he bought them from Rock Auto who obviously doesn't stand behind what they sell...just pass the buck. I don't know how that would not bother anyone. I for one have not been conditioned into accepting big business BS and hate to think you or nyone ellse has. I am absolutely positive that is a bunch of bull crap. AC Delco is a manufacturer, not a reseller middle man, and the line about if they tested it to be of equal quality is the biggest lie yet. You can't see that's obvious? Right here we have proof from a fellow member, the whole reason this order was made in the first place. We need to stand up to the BS, not roll over and ask foor more...sheesh!
__________________
"BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~ |
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#5 | |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
Quote:
Their reply: Dear X: Thank you for visiting the ACDelco website. Please be advised that ACDelco is committed to providing the quality products that people have come to know and trust. Yes, some of our parts are made overseas, but the manufacturers have strict engineering specifications and guidelines that they must follow in order for the parts to pass the ACDelco standard of quality. If you can provide specific part names or catalog part numbers, we will be happy to assist you in finding where the parts are manufactured. For future inquiries, you can also contact our experts at the ACDelco support center by dialing 1-800-ACDELCO (223-3526). We appreciate your business. Regards, ACDelco Internet Response Team That's BS to me and I let them know but tried to make my point more politely than that. My reply: I understand this is becoming common, but if your business model is based on a perceived higher quality that you charge the customer a premium for, you can't box up cheaper parts and sell them. Not for long anyway. I will not buy your parts online as long as you continue this practice. And I'll only buy them in person if I can open the box and verify I'm getting ACDelco parts. I don't think you have a very good read on your customers. When you pay a premium for a part, it's because you want something better than common or average parts. Dorman sells Sunsong, it's considered a house brand. Now I know that email will be read by someone working in a call center making minimum wage who doesn't give a rip and will delete it. But I will do what I told them and I won't buy their parts unless I can verify what's in the box first. It bugs me but all I can do is let them know what I think about it and vote with my dollars. That and let friends know about it. |
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#6 |
Registered User
Join Date: Apr 2007
Location: Birmingham AL
Posts: 270
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Re: Rock Auto WARNING
If you go to dealership or a AC Delco distributor you will not get SUNSONG junk.
This is on Rock Auto they are now selling seconds and rebooted junk.
__________________
Stock 75 C10 step side. 350 2 BBL, 350 trans. 150K miles. |
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#7 |
Registered User
Join Date: Feb 2012
Location: Beautiful BC, Canada, eh?!
Posts: 2,291
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Re: Rock Auto WARNING
I've found ~used~ parts in the box from my local auto parts store.
Sometimes meatheads return the part for a refund, but the stock boy lackeys don't check the contents, and they get resold. I returned the used part and told them about it. Two years later I needed another one, and they sold me the SAME used part in the SAME box I returned. One time I ordered stainless braided hoses for a car, only to find the parts were incorrect. I returned them, and ordered a different set. They gave me the ~same~ box that I had returned. I wouldn't throw out an entire company because of ONE issue, that might be an entirely different story than you thought. Sometimes crap happens. I'm sure ~you've~ make mistakes too, and we still like you.
__________________
1961 Apache: "Grabber Orange" Shortboxed, pancake, step-notch, air-ride, turbo, LS 1977 Silverado: Shortboxed & dropped, potato-potato V8 Pontiac Firefly (Chevy Sprint): The ultimate engine swap: 5.7L in a 1.0L bag Lotus Super 7 Replica: Scratch-built street-legal rollerskate |
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#8 | |
Registered User
Join Date: Apr 2016
Location: Anderson, SC
Posts: 160
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Re: Rock Auto WARNING
Quote:
![]() ![]() But This is the 2nd time it happened to me. Once I ordered a left and right ball joint for my Dodge shadow. They came in identical boxes but the parts were different. Obviously different, in color, shape, feel, and even one had a grease fitting and one didn't. This isn't an isolated incident. Rock auto is making a habit of this. |
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#9 | |
Registered User
Join Date: Apr 2009
Location: Pflugerville, TX
Posts: 594
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Re: Rock Auto WARNING
Quote:
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#10 | |
Special Order
![]() ![]() Join Date: Nov 2004
Location: Mt Airy, MD
Posts: 85,851
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Re: Rock Auto WARNING
Quote:
__________________
"BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~ |
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#11 |
Registered User
Join Date: Jan 2009
Location: Louisville,Ky
Posts: 5,811
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Re: Rock Auto WARNING
Yeah this kinda thing happens locally and online.I bet someone bought them swapped out parts returned them with the cheapo stuff i the box the company never inspected it fully and restocked them.Or they pull a walmart and tell the parts companies ill only buy your stuff at my price or ill drop you fully,And the part company finds a way to meet their prices.
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#12 |
Registered User
Join Date: Feb 2012
Location: Beautiful BC, Canada, eh?!
Posts: 2,291
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Re: Rock Auto WARNING
I can't tell you the number of times I've found a used pair of shoes in the box at Walmart.
__________________
1961 Apache: "Grabber Orange" Shortboxed, pancake, step-notch, air-ride, turbo, LS 1977 Silverado: Shortboxed & dropped, potato-potato V8 Pontiac Firefly (Chevy Sprint): The ultimate engine swap: 5.7L in a 1.0L bag Lotus Super 7 Replica: Scratch-built street-legal rollerskate |
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#13 | |
Hittin E-Z Street on Mud Tires
![]() Join Date: Nov 2004
Location: Greenville, SC
Posts: 23,090
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Re: Rock Auto WARNING
Quote:
I used to love Rock Auto until they started charging shipping fees for every place a part comes from... why should I have to pay multiple shipping fees because they have crap scattered all over?
__________________
Jesse James 1967 C10 SWB Stepside: 350/700R4/3.73 1965 Ford Mustang: 289/T5-5spd/3.25 Trac-Loc 1968 Pontiac Firebird: Project Fire Chicken! 2015 Silverado Double Cab 5.3L Z71 2001 Jeep Wrangler Sport 4.0L 5spd 2020 Chevrolet Equinox Premium 2.0L Turbo 2011 Mustang V6 ~ Wife's ride ![]() American Born, Country by the Grace of God ![]() 1967 CST Shop Truck Rebuild! My 1967 C-10 Build Thread My Vintage Air A/C Install Project "On a Dime" Trying my hand at Home Renovation! 1965 Mustang Modifications! |
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#14 | |
Registered User
Join Date: Sep 2010
Location: los angeles
Posts: 1,136
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Re: Rock Auto WARNING
Quote:
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#15 |
Senior Member
![]() Join Date: Jun 2015
Location: Atlanta, GA.
Posts: 737
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Re: Rock Auto WARNING
A couple of months ago, I bought all 3 brake hoses from the same retailer on eBay. They were available locally, but eBay was cheaper. All 3 arrived together in the same shipping box and they were all the same brand, Dorman in separate Dorman boxes. They all look like new/never used parts. The part numbers checked out and I checked them against the originals-they looked the same so I put them on a shelf until the rebuild commenced.
Like you, I figured that the name on the box was the same as the part inside. Well, no. Just started putting stuff together and found the same thing. The rear hose has chrome ends and Sunsong hose in the middle. The two fronts have brass/gold ends and hoses WITHOUT Sunsong on them. As an added note of interest, the fronts hoses have a date printed on each of them of 2010. The rear has a date of 2012. I wonder if something changed around 2011? I will run these for now but I will but inspecting the rear one on a regular basis.
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Jay Gesner Atlanta, GA 1985 C10 Long Bed 4X2 LS 5.3, 4L60E Father/Daughter Project |
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#16 |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
Automated email response:
Thank you for your e-mail to the ACDelco web site. We appreciate hearing from all of our current and future customers! Our representatives normally respond to e-mail messages within 24 hours. At times we may experience higher volumes of e-mail messages which may create a delay. Rest assured, we will answer your message in the shortest time possible. Thank you for your interest in ACDelco! ACDelco Internet Response Team Still waiting to hear what they say about it. |
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#17 |
Hollister Road Co.
Join Date: Apr 2005
Location: Houston
Posts: 6,131
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Re: Rock Auto WARNING
Raybestos is increasing using multiple vendors ( and countries) for the same item. You can get a ball joint made in India and one made in Malaysia with the same part number and clearly different looking joints. This started about 5 years ago and at first I though it was re boxing issues with returned parts but have since found that most all their parts lines are like this so we no longer purchase Raybestos and stick with Moog, AC Delco and other companies that protect their lines.
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#18 |
Senior Member
![]() Join Date: Jul 2000
Location: North Texas
Posts: 3,663
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Re: Rock Auto WARNING
Rock Auto prices are very good. But, as mentioned above, just wait until you try to return something.
They also advertise parts as "Moog", for example, but then add "Private Label" to the description. So who knows if that part in box labeled "SRT" is really made by Moog? Nowhere on the box or the part does it list the country of origin. And beware their "Wholesaler Closeout" deals. I did get a nice USA-made master cylinder in a beat-up dusty box for a crazy low price, but then also got an alternator belt that was hard as a rock. It must have been sitting on a shelf for 20 yrs. I think what they do is sell old inventory that distributors took back from parts stores that went out of business. And no way would another parts store accept it. So enter Rock Auto!
__________________
Mike 1969 C10 LWB -- owned for 36 years. 350/TH350, 3.08 posi, 1st Gen Vintage Air, recent AAW wiring harness, 5-lug conversion, 1985 spindles and brakes. 1982 C10 SWB -- converted from 250-six to roller cam 350, Vortec heads -- sold 1981 C10 Silverado LWB, 305, TH350C -- sold, but wish I still had it! 1969 C10 (not the current one) that I bought in the early 1980s. Paid $1200; sold for $1500 a few years later. Just a hint at the appreciation that was coming. Retired as a factory automation products salesman. Worked part-time over the years for an engine builder and a classic car repair shop. Member here for 24 years! This is the very first car/truck Internet forum I joined. I still used a dial-up modem back then! |
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#19 |
Registered User
Join Date: Dec 2007
Location: Southern CA
Posts: 210
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Re: Rock Auto WARNING
Just had a horrible experience with RockAuto.com and learned my lesson. Bought all new Moog Problem Solver suspension parts. Went to install and found they had:
1. Shipped the wrong parts 2. Shipped knock offs inside Moog boxes 3. Shipped "used" parts When I tried calling their customer service I was hung up on. When I processed the return online they made me jump though a bunch of hoops to get the things back to them. I called Moog and learned that RockAuto IS NOT an authorized retailer and does not directly buy their inventory from Moog. instead RockAuto buys out other retailers and their inventory and then resells it as new. Very bad experience.
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71 C-20 Custom Camper California Truck |
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#20 |
Registered User
Join Date: Feb 2016
Location: Westchester, NY
Posts: 602
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Re: Rock Auto WARNING
I love rockauto because they have so many parts and offer multiple options for each thing that I need so I can choose the manufacturer. So I enter my vehicle information, navigate to my desired part, see the list of options available and then start copying and pasting into Amazon who usually has the same parts at the same price shipped free in two days. Modern world, I'm not paying their stupid shipping prices. Besides, if I decide I want to return the part for whatever reason it's a piece of cake to online at Amazon
__________________
1968 C-10 Suburban - Original 396/TH400 2002 Transam WS6 - M6 - Black/Black - Evil Garage Queen 2000 Silverado - DD - Small lift+Body lift+35" Duratracs+4.88's + Eaton TruTrac - Monster Truck 2010 Cadillac CTS Wagon Sport - Wife's DD and the only classy car we have. |
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#21 | |
Registered User
Join Date: Sep 2009
Location: Weare,NH
Posts: 1,592
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Re: Rock Auto WARNING
Quote:
A word of warning about Oreilly's and warranties. Save your receipts! I had purchased brake calipers from them 2 years ago for my girlfriend's car. We went to exchange one this weekend and it was a debacle because we didn't have the paper receipt. Figured it wouldn't be an issue seeing as this is 2016 and all, I do have an account and they record all my purchases down to the insignificant like PB blaster. Guy couldn't find a $300 purchase in the system, was being unhelpful etc. Really pissed me off. Went back the next day and worked with the manager, he found my purchase in their old green screen system. He also told me that cash purchases are not tracked, and old invoices can randomly drop off the system after 90 days. Plus the "Limited Lifetime Warranty" only cover one exchange for a manufacturers defect, after that you are on your own. Really disappointed in them, only reason I bought everything there is with shipping it was about a wash to buy all the heavy brake parts locally, plus the warranty is there, or so I thought. |
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#22 |
Registered User
Join Date: Jun 2004
Location: Spartanburg, SC
Posts: 1,963
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Re: Rock Auto WARNING
I've had decent luck with rock auto, but that does suck about the cheap hoses in a name brand box. I'd have went over that guys head to a manager.
On a side note since you local check out www.upstategmtrucks.com and come hang out with us one weekend. That is if you dont already know about the club.
__________________
Paul '78 GMC Serria 15 Heavy Half. 361/NV3500/3.73. Former LWB NV3500 swap Trailing arm swap '98 ECSB Z71 daily driver -traded ![]() '03 burb. Family cruiser http://upstategmtrucks.com/ |
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#23 |
driving is in my blood
Join Date: Dec 1999
Location: Mesa AZ
Posts: 5,760
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Re: Rock Auto WARNING
They don't hassle you on returns, just return the parts. It does suck, but its online ordering. You want something right, do it yourself and in person. And pay more usually. That's the flip side.
__________________
-78 c10 short/step: 388cid, M20, 5/5 drop, lots more. Playtoy and first vehicle. -98 c1500 x-cab: 5.7L, 17" rims, 5/6 drop, flowmaster, helper bags,NBS rear disk brakes. -02 Suburban 4x4: leveled front -CBR600F4i, CBR600RR, CBR1000RR, and standup skis DISCLAIMER: I cant spell for the life of me. |
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#24 |
Registered User
Join Date: Feb 2012
Location: Ruskin Florida
Posts: 4,594
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Re: Rock Auto WARNING
I have only used them once and had a good experience. OEM parts in OEM boxes and good cheap prices too. I heard about them on this site and am pleased. If I get the wrong part I will just keep trying. My wife sure loves the cold air.Even with the quirky shipping I saved a ton.
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70 swb 4x4 406sbc 700r4 203/205 d60/14blt locker yadda yadda http://67-72chevytrucks.com/vboard/s...88#post6935688 Yeller 72 Blazer 2wd conversion project "No Daggum Money" http://67-72chevytrucks.com/vboard/s...d.php?t=550804 LS1-T56 3.73 LSD super budget build Blanco-2014 Sierra SWB https://67-72chevytrucks.com/vboard/...d.php?t=810350 |
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#25 |
Registered User
Join Date: Aug 2005
Location: Louisiana
Posts: 711
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Re: Rock Auto WARNING
I have ordered thousands of dollars worth of parts from Rock Auto and NEVER a problem.
My only complaint is the shipping charges as someone already mentioned. |
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