DISASTER 101. UPS strikes at Triautomotive

[lyrikz]

I ordered some parts online from triautomotive. Very easy transaction, got the parts in a reasonable time. Very well priced, shipping sucks though.. I get home and see a box on my steps, YAAAY more toys. It upsets me that they just leave the stuff and dont get a signature, but anyways. I only have one problem. I am PRETTY sure that its not supposed to look like this.





Ya, thats how the box came. The rocker is ****ed up a bit on the edge but im sure i can fix that somehow. I have ordered 3 things for this truck so far and 2 out of those 3 things came damaged from ups.

Tri = thumbs up, will and would order again.
UPS= can suck my

[1972Ryan]

did you contact UPS about it?

[lyrikz]

Originally Posted by 1972Ryan

did you contact UPS about it?

No because it would be a waste of time. Even if Tri insured the package, i do not receive any money if there is an insurance claim. The shipper receives the moneys. Im not worried about it. I just wont fricken use UPS anymore.

[N2TRUX]

I receive shipments daily in my business. It has become common to see boxes that look like that when using UPS. Since I can't control who my suppliers ship with I have to deal with it, but I often recommend that they consider another shipper.

UPS has lost it's quality control, and eventually will loose it dominance on the US shipping market. DHL was bought out by an international company a few years ago, and continues to improve quality while holding costs in check. Expect to see them take over the US market.

[Classic Heartbeat]

Thats why I don't use UPS. UPS use to dammage much to much of our stuff. I ship strictly FedEx ground out of our shop. That is unless I deliver them myself..lol I am going to be delivering some stuff in Monroe this weakend. WES

[67_C-30]

I agree with you guys! I stopped shipping with UPS a few years ago, and started using DHL for all my Ebay sales. I was shipping out 40-50 items a week, and UPS refused several claims even with the volume I was doing and I overpacked my stuff. It looks like they play football with the packages. So far DHL has been very good. They damaged a grill I shipped recently, and promptly refunded my money.

[67ChevyRedneck]

Originally Posted by lyrikz

No because it would be a waste of time. Even if Tri insured the package, i do not receive any money if there is an insurance claim. The shipper receives the moneys. Im not worried about it. I just wont fricken use UPS anymore.

Yup, I spent two months to try to get them to replace $70 worth of sway bar bushings and brackets they lost from damaging the package. NEVER GOT ANYTHING!

The seller was a board member and was kind enough to split the loss with me (it wasn't his fault at all.)

[Classic Heartbeat]

UPS ran over an original 67-68 Grill that I shipped out about 5 years ago with a forklift. Then tried to tell me that it was impropper packaging!! I asked them how I was supposed to package a part to guard it against forklift running over it. I did win that claim and reimburced my client!! My customer at the time missed the show that he was going to showing his truck at though because I didn't have another to replace it with. WES

[67ChevyRedneck]

Out of curiosity, is that a bumper? and was it actually damaged?

[Classic Heartbeat]

67ChevyRedneck, We make sure that all of our customers get their parts in a condition that is acceptible to them. Sometimes fenders, and cowl hoods get dings because of their size and some of that has to be expected, however we file all dammage claims. Aur customers get all of their parts or their money back!! PERIOD! We consider it our responcibility to our customers. WES

[67ChevyRedneck]

I was asking about lyrikz's package

I bought some stuff from ya before, packaged well

[72 cheyenne pdx]

I do not know why UPS doesn't already request signatures when delivering packages, but I do know that it is an option. As I tell my customers, always request a signature delivery when sending in or calling in an order. UPS charges us a 1.50 extra for signature, but in my book, it's money well spent.

[Classic Heartbeat]

LOL, I knew what you were talking about. I was refering to the sway bar stuff you lost. I just feel it is the venders responcability to make sure his customer gets everything he ordered in good condition. The vender gets his money, you are out the money and the parts... Just doesn't seem write to me. I feel ultimately it is the venders responcibility to file all claims, after all that is a part of our business. We get the Dollars unscaved, so you should get the parts no matter what!! WES

[67ChevyRedneck]

It wasn't a board vendor, it was just a fella like me trying to make a buck on a used ECE sway bar kit

I was already paying about $75 less than a new one including shipping.

[Classic Heartbeat]

I read your post wrong..lol I read member and thought vender.. my mistake...
lyrikz, Sorry for jacking your thread.. Just some things that we are pashionate about... WES

[90\87Formula]

Yeah, like in the movie Ace Ventura: Pet Detective; starring Jim Carrey.

Originally Posted by 67_C-30

It looks like they play football with the packages.

[67ChevyRedneck]

^Just have to add...

Your avatar is hilarious

[lyrikz]

Originally Posted by 67ChevyRedneck

Out of curiosity, is that a bumper? and was it actually damaged?

Rocker panel, and yes it was... i wont know how badly till i get it up against the truck.

[OLDIRON69]

If you recieved it damaged contact the place you ordered it from. It is automatically insured for $100.00. I used to sell and still a little bit..rustic cedar lamps (log cabin stuff). It never made it to the destination, UPS ran over it with a forklift. The box had tire marks on IT! They paid the claim and after 3 weeks the customer recieved their lamps. Yeah the SUCK!!!!!!!!

[shifty]

i gave up on UPS after they destroyed a board member's computer that he shipped to me for repair. DHL got it here in one piece - i repackaged in the same packing and sent it back, it arrived looking like someone at UPS jumped up and down on it, then kicked it across a parking lot. the internals were completely destroyed, in pieces. i had video of the computer booting up, running, the external condition, everything...so UPS refused the claim due to 'insufficient packing'. funny thing is, it was packed well enough for DHL to get it here, but not for UPS to get it back? puhlease! i ended up forking out of my own pocket to pay for parts, then rebuilt his computer nearly from scratch, then sent it back DHL like i should have in the first place.

i haven't used UPS since. DHL, on the other hand, has gotten at least $2,000 in business from me in the past 16 months

i ask all of my vendors and other people to ship other than UPS. 1 out of every 4 packages i've gotten via ups in the past few months was damaged, costing me, the shipper and UPS time and money. it's idiotic, at best.

[bigfredtn]

Originally Posted by 90\87Formula

Yeah, like in the movie Ace Ventura: Pet Detective; starring Jim Carrey.

I was thinking the same thing. I have had pretty good luck with UPS. I got a shipment last week and the boxes were damaged, the driver asked me if I still wanted the packages. It helps when you have the same driver and you ship a lot of packages.

[90\87Formula]

I've got a Grant steering wheel and adapters to be delivered on Wednesday, by UPS. I sure hope it doesn't end up like this.

[soba_03]

Let me try and help you with the UPS saga, for those of you that still use UPS.

The Drivers at their discretion can release a package at a house if they feel that it will be safe. Additionally there are certain areas that they will and will not do this. If the Driver release at your home or business and you wish that they would not, contact your local UPS center and let them know that you don't want the "driver to release" to your address. Now with this said, you will either have to be there to sign or pick it up at the local UPS center. So pick your poison.

As for UPS running over your parts with a forklift, well I have worked for them for 12 years in the airline side. We don't use forklifts. Not saying that your stuff wasn't damaged. Just not by a forklift. If you never call in the damage you never know if you will get your refund.

Nuff said...

[1972CheyenneSuper]

If you saw how they loaded and unloaded the packages, you'd see how they get damaged. The company I work for does most of their towing for broken trucks. We took a truck into their shop at about three in the morning one time, and while we were waiting for the paper work, I watched as they unloaded the trucks. At the depot in our town, they've got a main conveyor belt and then there are individual stalls for the trucks to back into with a conveyor belt that swings into place to feed the packages onto the main central one. Anyhow, I was watching this guy practically chucking the packages out of the truck and onto the belt. While I was standing there, I actually witnessed two packages hit and fall off. These conveyors are nearly six feet off the ground. It certainly does make one wonder. I have had many things shipped to myself with UPS, boxes were usually battle scarred but luckily I have never gotten anything broken.

[hyarbour]

The UPS driver for my area is nuts. There's been several times she been caught chucking our packages over the fence, it's a bussiness address and she still shows up at 7:30 pm or later but won't us the call button at the gate. I usually spend the extra money for 2nd day air just so she won't be delivering. And yes, I complained to UPS and the service from her just got worse.