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#1 |
Registered User
Join Date: Jan 2007
Location: massey
Posts: 74
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what would you do vendor sent wrong hood
I made a $2000 order, the vendeor sent a cowl hood. I wanted a flat hood, he knows it is his mistake. It is not partical for me to go to his place, and he does come this way. I order $2700 for the same vendor a month ago,we are a shop and he could have all are bussiness. I like the guy, and do not want to be a hard ass, but I think he should make it right. I think it would cost over $100 to send the wrong hood back. Then $100 to send right hood back, I don't think I should pay for any of that. So whats right thing to do >?
I would use him for all parts we do maybe about($10,000) a year if he would step up. It has been a month if he does not fix it friday, I am going might call credit card company. Thanks for any advice |
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#2 |
Registered User
Join Date: Nov 2006
Location: Richardson, Tx
Posts: 25
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Re: what would you do vendor sent wrong hood
i would ask him, i have been in a similar situation before and the guy told me to keep it.
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#3 |
Registered User
Join Date: May 2006
Location: at work
Posts: 2,552
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Re: what would you do vendor sent wrong hood
If he sent you the wrong hood he should pay for shipping to return the hood and send you the correct one! Anything less wouldn't be right for the customer.
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R.I.P. Killer 71 10/26/07 |
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#4 |
Registered User
Join Date: May 2006
Location: Jonesboro, AR
Posts: 916
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Re: what would you do vendor sent wrong hood
You could do a few things.
If you got a break on shipping with the large order, just request the same for the new hood (ex. total shipping/number of parts) and sell the cowl hood. Maybe if he agrees you could sell his stuff that's sent wrong on consignment and only pay for reduced shipping ![]() If he won't go for those options get nasty: Tell him he hasn't completed the order and he must ship your hood at his expense and if he wants his hood he can pay shipping back. |
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#5 |
Addicted to Chevy
Join Date: Dec 2004
Location: Tyler, Tx
Posts: 857
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Re: what would you do vendor sent wrong hood
you should not be out any money in the whole deal- only what you would have owed if he sent you the right hood.
but why dont you keep the cowl hood? |
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#6 |
I have a radical idea!
Join Date: Jan 2005
Location: Sweet Home Alabama!
Posts: 6,513
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Re: what would you do vendor sent wrong hood
Tell him to send you the hood you need, and tell him that you will try to move the cowl hood for him. You should be able to sell it, and even if you cut a little off cost, it will still be better than him paying to ship it back. If he's not willing to work w/ you, spend $10,000 with someone who appreciates your business. JMO
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'67 C-30 Dually Pickup 6.2 Turbo Diesel, NP435 ‘72 C-10 SWB , 350 4bbl, TH350 '69 C-10 SWB , 250 L6, 3 OTT '69 GMC C3500, dump truck, 351 V6, NP435 '84 M1009 CUCV Military Blazer 67 C-30 Turbodiesel build thread http://67-72chevytrucks.com/vboard/s...d.php?t=254096 My trucks http://s226.photobucket.com/albums/d...ediafilter=all Member of the 1-Ton Club! |
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#7 | |
67 is sold
Join Date: Apr 2001
Location: Troy, Michigan
Posts: 6,738
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Re: what would you do vendor sent wrong hood
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#8 | |
Registered User
Join Date: Oct 2006
Location: Cheney, KS
Posts: 669
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Re: what would you do vendor sent wrong hood
Wow, Im gonna stay out of this one....anytime something like that happens and ****s with my money, things usually get handled by me going in a lying a gun on the counter and telling them how to take care of it...then I go to jail for a while, have to take some stupid classes, and then I have to look for a new jorb because I didnt go for 30-90 days.
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Quote:
Last edited by Slammed70; 10-26-2007 at 07:17 PM. |
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#9 |
Senior Member
Join Date: Jun 2007
Location: Pine Ridge Florida
Posts: 4,125
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Re: what would you do vendor sent wrong hood
I had a similar situation with a board vender (will not say who it is). I ordered a GMC fender and they sent a chevy fender. They wanted me to pay the return shipping even though they admitted it was their mistake. Even after asking how can you expect me to pay for your mistake they said it was their policy. I had to threaten to call my CC company and dispute the charges. Only then did they send a call tag but would not ship the correct fender until they recieved the wrong one back even though the tracking number showed it was picked up. Since they did make good (even if I had to press the matter) I am glad they made it right.
Last edited by Thealien; 10-26-2007 at 07:56 PM. |
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#10 |
Registered User
![]() Join Date: Nov 2006
Location: KINGSPORT,TN.
Posts: 3,035
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Re: what would you do vendor sent wrong hood
if you can do 10,000.00 per year why cant you sell the cowl hood and have him send you the correct hood with no shipping to you ?
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I BELIEVE IN JOHN 3:16 |
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#11 |
Registered User
Join Date: Jan 2007
Location: massey
Posts: 74
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Re: what would you do vendor sent wrong hood
he says parts for chevy trucks from some where in the late fortys to the late 90, so we buy parts for those years we have a 72 blazer and 51 chevy in the shop now. It could be a couple years or a few days before someone buys it(no one around here likes cowl hood I don't but each is own). I hinted around at givin the hood to me a cost and I would try to sell it(discounted to get rid of it), he didn't take the bait. I don't really have the space to keep it around. I am not pain in the ass guy, just wanted to know if it was right for me want to not have to pay for return shipping. I want to work something out, and still buy stuff from him. I was shocked when I called him and he didn't get a new hood on the way. Next big order will be after new years I want this fixed now. I think it is even the money just upset that he did not offer to make it right it been about a month. I like the guy , and has not given me a hard time but I think he should step up.
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#12 |
Registered User
![]() Join Date: Nov 2006
Location: KINGSPORT,TN.
Posts: 3,035
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Re: what would you do vendor sent wrong hood
yep that hood at cost is doing him right. he should have jumped on your offer, payed shipping on right hood and even sold you new hood at reduced price if he was stand up. get it made right asap as time will make it worse. jmo
bob
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I BELIEVE IN JOHN 3:16 |
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#13 |
Registered User
Join Date: Dec 2003
Location: here
Posts: 5,789
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Re: what would you do vendor sent wrong hood
The fact that you spent a bunch of money shouldnt really have anything to do with it. If I only spent enough money for a hood & it wasnt right, Id want it to be MADE right!...
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#14 | |
Senior Member
![]() Join Date: Feb 2001
Location: New Madison, Ohio
Posts: 21,365
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Re: what would you do vendor sent wrong hood
Quote:
Corn..you are 100% right on target!!
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A husband can be right...or...A husband can be happy. ![]() 67-72 Chevy and GMC Trucks...The Classic Truck for the Classic Folk. ![]() 1970 CST Two tone green, 402BB, 400 Automatic, Tach, Buckets, AC, AM-FM, Tilt, GM CB, GM 8 Tract, LWB, etc ![]() ![]() JOHN 17:3...The better side of "LIFE" Remember: Everyday is a good day...Some are just gooder! |
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#15 |
Registered User
Join Date: May 2005
Location: Portland, OR.
Posts: 414
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Re: what would you do vendor sent wrong hood
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#16 |
Registered User
Join Date: Apr 2006
Location: va
Posts: 553
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Re: what would you do vendor sent wrong hood
Whatever you guys come up with you should be out no money. It was there mistake so they should do what it takes to make it right...if you got the cowl hood for the same price as a regular one maybe someone on here would trade you.....
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#17 |
Commander Taco Bello
Join Date: Sep 2006
Location: Des Moines, Iowa
Posts: 2,232
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Re: what would you do vendor sent wrong hood
ok, so i agree, he should make it right.
but what i don't understand is, why not find someone who does want a cowl hood, and has a good factory one to trade you? i've never priced hoods, but assume a cowl hood is more expensive than a normal one. have them pay the shipping for both and call it a day. if it's a 67-68 hood, i'd be game for a deal like that, assuming it's not a monster cowl hood. |
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#18 |
Account Suspended
Join Date: Jun 2000
Location: over yonder
Posts: 14,270
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Re: what would you do vendor sent wrong hood
keep in mind to that we are also only hearing one side of a two sided story.
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#19 |
Registered User
Join Date: Jan 2007
Location: massey
Posts: 74
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Re: what would you do vendor sent wrong hood
There is no one around where I live that wants a cowl hood. I have told story exactly like it happened. The shipping on a hood is alot of money, and if I a send to someone with out seeing there replacement hood I might get a hunk of junk I have called everyone I know with a 67-68 nobody wants to buy it. I have taken time to try to fix it for him but it is not happening. I don't wanto store it. I am not putting on truck.
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#20 |
I am a Referee of life.
Join Date: Jun 2000
Location: Greensboro N.C.
Posts: 13,993
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Re: what would you do vendor sent wrong hood
Everyone makes mistakes(well almost everyone,I do know a couple people who don't but then they don't do 'ANYTHING').The real measure of a person is not whether they make a mistake but in how they deal with it.I prefer just to admit my mistakes and try to resolve them as quickly and easily as possible.Sometimes it costs me money,mostly just pride.
If the vendor doesn't want your business enough to keep it don't give it to him.Most businesses realize that it costs less to "keep" a customer than to attract a new one.If i could find 5-10 $10,000 customers I would become a vendor.It would be much easier to only deal with 5-10 people than to try to make a living selling $50.00 to a 1000 people. JMHO and some thought on how I would try to do business.
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The 47-present Chevrolet and GMC Truck Message Board Network,it's owners,moderators,members,and associates of any type should not be held responsible for my opinion. You can't fix stupid,not even with duct tape. "My appearance is due to the fact that "GOD" does punish you for having too much fun!" Barrett-Jackson has perfected alchemy,they make rust into gold! "You can lead a horse to water but you can't saddle a duck" "Cleverly disguised as a 'Responsible Adult' "Sometimes your Knight in shining armor is just a retard in tinfoil" |
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#21 | |
Registered User
Join Date: Jul 2003
Location: Cypress, Tx
Posts: 4,005
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Re: what would you do vendor sent wrong hood
Quote:
Shawn
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1972 C20 Suburban- Big Blue Betty '56 Chevy Bel Air Sedan- Frame up Restoration -What would you attempt to achieve if you knew you could not fail?- -I Refuse To Tiptoe Through Life, Only To Arrive Safely At Death's Door- R.I.P. EAST SIDE LOW LIFE |
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#22 |
Account Suspended
Join Date: Jun 2000
Location: over yonder
Posts: 14,270
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Re: what would you do vendor sent wrong hood
where are you located dilling .... it say's "massey" under your name ... where is that? what state?
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#23 | |
Sierra Grande Club
Join Date: Jan 2007
Location: New Mexico USA
Posts: 2,433
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Re: what would you do vendor sent wrong hood
Quote:
![]() s/t
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1971 GMC Sierra Grande, 1/2 ton short wide, original 4 bolt 010 020 block & heads. (matching #'s). 383 stroker, SMI q jet 750 cfm, Lunati Voodoo 60102 cam, Scorpion roller rockers, Spin Tech pro street mufflers with X pipe. ![]() |
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#24 |
Active Member
Join Date: Feb 2006
Location: sa tx
Posts: 851
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Re: what would you do vendor sent wrong hood
After 1 month you should call the credit card company and dispute the charge. That will get his attention. You should also drop him and find a vendor that appreciates your business. You should not spend a minute of your time finding a buyer for that hood. One of the problems today is poor customer service. It was his mistake and he should take the loss. You seem like a nice guy, you should not take that from him!
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1972 K5 Blazer ALL ORIGINAL paint & engine, A/C, Tilt, 4sp, AM/FM, Tow Hooks, Aux Battery Tray, Tach, Vacuum 2004 FORD FX4 SuperCrew 2005 CTS-V 12 sec family car ![]() 2008 Buick Enclave AWD, Nav, & DVD, Wife LOVES it! |
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#25 |
1970 Daily Driver
Join Date: Jun 2007
Location: Glenns Ferry IDAHO
Posts: 1,037
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Re: what would you do vendor sent wrong hood
It is simple, the same thing you would do if you were in his situation. He should send you the hood that you ordered and take care of his own mistake by paying to ship the wrong hood back. On top of that he should compensate you for your time and troubles by discounting the new hoods price. I don't understand why no one seems to think that they are responcible for thier own actions any more, if you make a mistake you should look to yourself to fix it, not pawn it off on the next guy.
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It's not truly yours if you didn't build it yourself or if you don't do your own maintenance. |
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