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09-16-2008, 10:39 PM | #1 |
PITbut
Join Date: Sep 2007
Location: monroe washington
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I think this is beyond unacceptable. *****************
I read alot of reviews on ***************** and decided to order from them. I put alot of parts in the shopping cart and made sure they were all in stock. I ordered the parts and paid with visa. They sent me a verification sheet of everything i had ordered with a tracking number.
I get home today and find my box of goodies waiting for me. Im excited because i can get the rest of my air suspension done and get the cab on like i had planned. I open the box and the first thing i see is my bill. I go over it and everything looks good. I read the second page and there is a hand written note with 11 items on this list. This list is a BACKORDER SHEET. I immediately tear through the box and verify that they have sent me less then half my order. No valves, no airlines, no fittings. I check the bill and figured they would bill me for what they have sent. NOPE. They billed me the whole amount and gave me zero notification of when the new parts will arrive.... To say the least im beyond pissed off right now. I have half my parts, billed full price, and have NO date as to when my other parts will arrive. Is this standard practice??? Im debating on whether or not i should cancel my credit card transaction and return their items..... On their dime. |
09-16-2008, 10:46 PM | #2 |
Between Trucks...
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Location: Los Angeles, CA.
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Re: I think this is beyond unacceptable. *****************
That sucks. I'd send it all back.
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Beat it to fit, Paint it to match... |
09-16-2008, 10:51 PM | #3 |
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Location: Phoenix, Az
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Re: I think this is beyond unacceptable. *****************
Before you get to pissed, make a simple phone call. I wouldn't play to tough guy role and try to ship them back on their dime, you ordered the parts and they took the money from the credit card. What would you dispute and why?
If you go into most auto parts stores, you need 3 items, they have 2 and order one, you pay for all three and only walk out with 2. Before you jump to conclusions, give them a call in the morning and see what they say, be patient. I'm not trying to be an ass.....
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09-16-2008, 10:56 PM | #4 |
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Re: I think this is beyond unacceptable. *****************
Are the parts you are missing ones that you can get somewhere else. I would be upset with the lack of communication and call someone else and verify they had the parts you need in stock and call and cancel the remainder of my order. Then order the rest from another vendor.
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09-16-2008, 11:12 PM | #5 |
PROJECT 7DEUCE
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Re: I think this is beyond unacceptable. *****************
As far as I am concerned if it showed the parts in stock they should be in stock period!!!!!!!!! Order from someone else they also had this problem with thier re 7 bags not too long ago..
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GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P.. |
09-16-2008, 11:28 PM | #6 |
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Location: Blue Springs, MO
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Re: I think this is beyond unacceptable. *****************
dont feel to bad i ordered drop spindles for my dually 3 weeks ago and called yesterday to see where they where at. Guess what? The guy that makes them doesnt even have castings to even make the parts yet uhh i was frustrated and now im still going to have to wait 2 weeks before i get my spindles
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09-16-2008, 11:33 PM | #7 |
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Join Date: Dec 2005
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Re: I think this is beyond unacceptable. *****************
I'd phone first and see how they handle it. If they are not apologetic and give you the run around then cancel the card authorization. Me myself, after working on my Burb am fed up with most companies/suppliers taking my money not caring if they screw up. Out of all I've dealt with, only one apologized, sympathised with me where they let me keep the wrong product AND shipped me the correct one asap.
just my opinion. Al.
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09-16-2008, 11:45 PM | #8 | |
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Re: I think this is beyond unacceptable. *****************
Quote:
LYRIKZ - Give them a call in the morning and take it from there. If you take the advice of some of these clowns, they'll want you throwing hand grenades in the windows.......
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09-16-2008, 11:45 PM | #9 |
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Re: I think this is beyond unacceptable. *****************
Not only did you get billed for everything that you did not get, but now you are going to pay freight AGAIN for the backorder stuff. I will say that is is unnaceptable. Return everything and re order from a more reliable company.
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Get your facts first, and then you can distort them as much as you please!!!!!. Sylvester's build thread >>>http://67-72chevytrucks.com/vboard/s...ht=big+rebuild |
09-16-2008, 11:46 PM | #10 | ||||
PITbut
Join Date: Sep 2007
Location: monroe washington
Posts: 3,052
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Re: I think this is beyond unacceptable. *****************
When i talk to them tomorrow, i just might..
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09-16-2008, 11:46 PM | #11 | |
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Re: I think this is beyond unacceptable. *****************
Quote:
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09-16-2008, 11:49 PM | #12 | |
PITbut
Join Date: Sep 2007
Location: monroe washington
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Re: I think this is beyond unacceptable. *****************
Quote:
Never thought of that. I will keep my eye on it. |
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09-16-2008, 11:50 PM | #13 |
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Re: I think this is beyond unacceptable. *****************
Well DAMN IT man!!!! You didn't say you called (or maybe you did and I ddin't see it)
That changes the score, I would be a little bitter too.....
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09-16-2008, 11:51 PM | #14 |
PITbut
Join Date: Sep 2007
Location: monroe washington
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Re: I think this is beyond unacceptable. *****************
OH YEEAH i called. I called and talked to some guy, verified what i needed, and told him exactly what i was ordering and what it was going on. He said to just submit the order since it was all in the cart....
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09-16-2008, 11:56 PM | #15 | |
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Re: I think this is beyond unacceptable. *****************
Quote:
My bad man, I apologize...... I agree with the majority then..... >>>> insert beer here for apologies<<<<<
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R.I.P. Scott Kalitta
Last edited by HoupPhotography; 09-16-2008 at 11:56 PM. |
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09-17-2008, 12:08 AM | #16 | |
PITbut
Join Date: Sep 2007
Location: monroe washington
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Re: I think this is beyond unacceptable. *****************
Quote:
Even if i didnt talk to someone, (which i did because honestly i didnt know if i was ordering the right stuff. ahaha) they should of AT LEAST dropped me an email or even gave me a back order date ya know. |
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09-17-2008, 01:07 AM | #17 |
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Re: I think this is beyond unacceptable. *****************
Yeah man, I definitly agree.
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09-17-2008, 01:16 AM | #18 | |
Keepin it old school
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Re: I think this is beyond unacceptable. *****************
Quote:
I have orderd from suicidedoors many times and have had to wait for back orders and the longest I have ever had to wait is like 2 weeks. usually it is only a few days to a week. Those guys are usually really cool. They have a new guy that answers the phone that kinda sucks. Maybe he is they guy you talked too. Call and ask for Jason he's the guy to talk to. Tell him what happend Last edited by Bazooka; 09-17-2008 at 01:21 AM. |
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09-17-2008, 03:43 AM | #19 |
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Re: I think this is beyond unacceptable. *****************
I agree with the majority of the guys here... and another point is that they did bill you for the complete order and you only recieved some of the stuff. Usually as far as I have ever done online orders they only bill you for what is shipped, but that may be the policy of the individual company. As far as I am concerned thats a bunch of BS...
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09-17-2008, 09:07 AM | #20 |
RIP BigDaddyDave ~7-23-09~ You will be missed~
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Re: I think this is beyond unacceptable. *****************
I will never understand how any company can not know whats in stock and whats not. How hard is it to go into the warehouse and see if a part is there or not.I have been through this with many different companies,and it just pisses me off to no end.
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09-17-2008, 09:59 AM | #21 |
Hittin E-Z Street on Mud Tires
Join Date: Nov 2004
Location: Greenville, SC
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Re: I think this is beyond unacceptable. *****************
I went through this recently with NOPI.com. It was the only place I could find NGK wires for a 99 corolla for a decent price. While i was at it, they had NGK wires for my S-10 for only $20 or so, so I ordered those as well. I got a call later that day that the corolla wires were on backoreder until early August (this was early july.) They asked if I would like my S-10 wires now, I say sure, but then he said they'd have to charge me shipping twice. I was like, no. I'll wait for both. Early august comes, no wires. I call them back, they're on backorder until mid september now They can send me my S-10 wires, for extra shipping! No thanks! I FINALLY got a box at my door last friday with both sets of wires.
I think it would have at least been "decent" of them to send my S-10 wires for "free" for having to wait over 2 months for the corolla wires. Customer service people were nice. It's not their fault stuff is on backorder.
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Jesse James 1967 C10 SWB Stepside: 350/700R4/3.73 1965 Ford Mustang: 289/T5-5spd/3.25 Trac-Loc 1968 Pontiac Firebird: Project Fire Chicken! 2015 Silverado Double Cab 5.3L Z71 2001 Jeep Wrangler Sport 4.0L 5spd 2020 Chevrolet Equinox Premium 2.0L Turbo 2011 Mustang V6 ~ Wife's ride American Born, Country by the Grace of God 1967 CST Shop Truck Rebuild! My 1967 C-10 Build Thread My Vintage Air A/C Install Project "On a Dime" Trying my hand at Home Renovation! 1965 Mustang Modifications! Last edited by 67ChevyRedneck; 09-17-2008 at 10:01 AM. |
09-17-2008, 10:30 AM | #22 | |
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Re: I think this is beyond unacceptable. *****************
Quote:
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09-17-2008, 10:55 AM | #23 |
Senior Member
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Re: I think this is beyond unacceptable. *****************
I have ordered quite a bit of stuff from ***************** and they have always been really good to me on the phone and getting me my product. That sucks on what happened but i would believe that they will do a good job getting you the stuff. Hopefully sooner than later. Good luck
Josh |
09-17-2008, 02:12 PM | #24 | |
PITbut
Join Date: Sep 2007
Location: monroe washington
Posts: 3,052
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Re: I think this is beyond unacceptable. *****************
Quote:
Funny story is i ordered a part from early classics yesterday. they showed it in stock and i ordered. I get a call today on my personal cell phone from them stating it was back ordered and out 1 week.. ahaha. I said send it when it comes in, thanks for the call. THATS all i wanted... |
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09-17-2008, 02:27 PM | #25 | |
PITbut
Join Date: Sep 2007
Location: monroe washington
Posts: 3,052
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Re: I think this is beyond unacceptable. *****************
Quote:
Crappy situation... I just would of liked the optioin ya know. |
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