Avoid Performance Online - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Zoomin · 08-29-2012, 10:48 AM

I've never run across a worse company to do business with. After patiently waiting 3 months for them to resolve a fitment issue with a big brake kit, I finally pressed them for a refund. Long story short, all they offered was a store credit if I returned the items and

the items must never have been installed
returned in the original packaging

I did not keep the original packages. My bad on that assuming the parts would fit. I took pictures and sent them to them showing how their parts wouldn't fit.

Also, the fine print says for a refund, the parts must be returned within 10 days.

Don't take chances - buy from a forum vendor that has a strong reputation of customer support. $700 lesson learned.

**LEEVON** · 08-29-2012, 11:04 AM

Ouch. So basically they don't have a return policy...was that for project US Tom? What were the fitment issues, curious because I think this is the 3rd big brake fiasco I've read about this week (unless I read about this same one already). Hopefully you can find a buyer for your stuff of make it work, I would hate to have a $700 paperweight in my shop.

You waited 3 months, tell them your return period is the same. Basta'ds.

Zoomin · 08-29-2012, 11:15 AM

No, this is on the Biscayne. Which reminds me of another point or two. The reason the drop spindles don't work is because they drilled the spindles with the wrong taper for the ball joint spindles. Then they have the gall to tell me it's a special order part and they can't take it back. They advertise on their ^%#^&# website it is a kit for 59 - 60 Chevy's!

kingsolver72 · 08-29-2012, 12:01 PM

Man that stinks. I'm not sure how they can stay in business with that kind of an attitude.
Posted via Mobile Device

DennisP · 09-18-2012, 01:30 PM

Thanks for posting this. I was just about to place an order with them for some drop spindles for my 68 truck. They are located less than 3 miles from me so I was thinking they would be convenient for me to do business with. I will now have second thoughts!

TheSuspensionSource · 09-18-2012, 02:20 PM

I could be wrong but I thought that company was owned by the same company who owns Western Chassis?

08-29-2012, 10:48 AM	#1
Zoomin Man of Mini-Talents Join Date: Sep 2009 Location: Oklahoma City, OK Posts: 4,295	Avoid Performance Online I've never run across a worse company to do business with. After patiently waiting 3 months for them to resolve a fitment issue with a big brake kit, I finally pressed them for a refund. Long story short, all they offered was a store credit if I returned the items and the items must never have been installed returned in the original packaging I did not keep the original packages. My bad on that assuming the parts would fit. I took pictures and sent them to them showing how their parts wouldn't fit. Also, the fine print says for a refund, the parts must be returned within 10 days. Don't take chances - buy from a forum vendor that has a strong reputation of customer support. $700 lesson learned. __________________ Steve Project - Ruth 66 Skylark Project - Lola 60 Biscayne Project - Iron Ox 54 GMC 100 Project - Darth 69 Camaro

08-29-2012, 11:04 AM	#2
LEEVON Moderator Join Date: Jul 2006 Location: Ozark, MO Posts: 4,888	Re: Avoid Performance Online Ouch. So basically they don't have a return policy...was that for project US Tom? What were the fitment issues, curious because I think this is the 3rd big brake fiasco I've read about this week (unless I read about this same one already). Hopefully you can find a buyer for your stuff of make it work, I would hate to have a $700 paperweight in my shop. You waited 3 months, tell them your return period is the same. Basta'ds. __________________ '20 Silverado Trail Boss ~ '17 Tahoe ~ '79 K15 Sierra Grande ~ '76 Blazer 2wd ~ '71 Cheyenne swb ~ '55 Pontiac Safari ~'50 3100 bagged ~ '80 Wife ~ Late model kids

08-29-2012, 11:15 AM	#3
Zoomin Man of Mini-Talents Join Date: Sep 2009 Location: Oklahoma City, OK Posts: 4,295	Re: Avoid Performance Online No, this is on the Biscayne. Which reminds me of another point or two. The reason the drop spindles don't work is because they drilled the spindles with the wrong taper for the ball joint spindles. Then they have the gall to tell me it's a special order part and they can't take it back. They advertise on their ^%#^&# website it is a kit for 59 - 60 Chevy's! __________________ Steve Project - Ruth 66 Skylark Project - Lola 60 Biscayne Project - Iron Ox 54 GMC 100 Project - Darth 69 Camaro

08-29-2012, 12:01 PM	#4
kingsolver72 10/30/19 Join Date: Aug 2004 Location: ottawa kansas Posts: 5,244	Re: Avoid Performance Online Man that stinks. I'm not sure how they can stay in business with that kind of an attitude. Posted via Mobile Device

09-18-2012, 01:30 PM	#5
DennisP Registered User Join Date: Aug 2011 Location: Southern, CA Posts: 141	Re: Avoid Performance Online Thanks for posting this. I was just about to place an order with them for some drop spindles for my 68 truck. They are located less than 3 miles from me so I was thinking they would be convenient for me to do business with. I will now have second thoughts!

09-18-2012, 02:20 PM	#6
TheSuspensionSource Registered User Join Date: Apr 2012 Location: Fresno, California Posts: 51	Re: Avoid Performance Online I could be wrong but I thought that company was owned by the same company who owns Western Chassis?

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