Brothers truckin?? WTF? Anyone else? - The 1947 - Present Chevrolet & GMC Truck Message Board Network

lyrikz · 10-01-2007, 04:20 PM

I place an order from brothers truckin on 9/24. I placed it by phone and they stated the package would go out asap. I email during the week and get no response or conf. tracking number. I finally decide to call today and this is how it went

Thank you for calling Brothers, there are 12 calls ahead of you.

15 mins later i get down to 1 caller ahead of me and im all excited... Well, it forwards me to a full mailbox and says hit zero to talk to an operator. I hit zero and it says
Thank you for calling brotheres, there are 10 calls ahead of you.

IM like SOB!!!. So i hold, for another 20 minutes until i get down to 1 caller ahead of me... Im getting so close.. then it says the same damn message and hit zero for an operator.. I hit zero hoping im almost home and NOOOOO WRONGGGGG... Thank you for calling brothers, there are 12 calls ahead of you.

I spent damn near 33 minutes on hold.. HALF my lunch.. JUST to find out a tracking number....

BLAH.. rant over...

**70cst** · 10-01-2007, 04:39 PM

Quote:

I spent damn near 33 minutes on hold.. HALF my lunch.. JUST to find out a tracking number....

I have used three main sources for my parts...Classic Heartbeat (Wes), GMC Pauls (Paul), and Christians Classic "(Tim) and not once have I have had a problem like yours. That’s the difference between a "Family" type company and a larger corporate type company. The three that I listed may not be the largest Vendors but if you need help...they are there. Wes, Tim, and Paul care about these these trucks and the people that own them. I am not saying that Brothers is a bad company…I am just saying the three that I listed always have GREAT service. IMO Hope you get your parts. Maybe someone has connections to brothers? Good Luck!!

lyrikz · 10-01-2007, 04:47 PM

Quote:

Originally Posted by 70cst

I have used three main sources for my parts...Classic Heartbeat (Wes), GMC Pauls (Paul), and Christians Classic "(Tim) and not once have I have had a problem like yours. That’s the difference between a "Family" type company and a larger corporate type company. The three that I listed may not be the largest Vendors but if you need help...they are there. Wes, Tim, and Paul care about these these trucks and the people that own them. I am not saying that Brothers is a bad company…I am just saying the three that I listed always have GREAT service. IMO Hope you get your parts. Maybe someone has connections to brothers? Good Luck!!

Im sure i will get my parts, just sucks you cant contact anyone.

**Classic Heartbeat** · 10-01-2007, 04:50 PM

Did you get my last PM? WES

lyrikz · 10-01-2007, 04:53 PM

Quote:

Originally Posted by Classic Heartbeat

Did you get my last PM? WES

HAHAH.. Yes sir i did.. I have the open window.. I have to wait till 3pm to get ahold of the wife....

**70cst** · 10-01-2007, 04:55 PM

Hey Wes...
Was that question aimed at me or lyrikz

**Classic Heartbeat** · 10-01-2007, 04:56 PM

Been down that road befor...

WES

68gmsee · 10-01-2007, 05:59 PM

I ordered some stuff last month and it took almost 2 weeks to arrive. They do have some good prices since they have a sale going on but you have to be patient. Also, I didn't try to call them since I was in no hurry for the parts.

stepside454 · 10-01-2007, 06:06 PM

I ordered stuff from Brothers through my body shop to fix my truck after the wreck. What a nightmare. We ended up cancelling the last few items & ordered em from LMC, got those items within 3 days. John

ChevLoRay · 10-01-2007, 06:27 PM

Back in "the day" I owned a Pinto (yeah, I hear you). After reading in Hot Rod and other magazines, and based on articles they had done with stuff from IECO, I ordered some stuff. One of the items I ordered was to have included jets for the carburetor, plugs, points and condenser. On the side of the box, written in grease pencil was: "We didn't find any jets in this box. We used the ones you sent us". Guess what? There were three different jets in the box. Three. The carb needed two. None were right for the carb I had. Thus began a series of phone calls. One of them was to a guy, last name of Scarborough, supposedly their sales manager. He told me to take all of the stuff that they had sent (points, plugs, jets, condenser) and send them back. The plugs had already been installed but he said that didn't matter....send them back. A couple weeks later, I get a shipment. New box. Old stuff. Spark plugs were all broken and shipped back to me. Now, I'm furious. The only excuse they could offer was that it had been raining (Los Angeles area). Big whoop.

After I let loose a tirade that included every form of every four-letter word I could think of and even some that were made up on the spot over a course of ten minutes, I felt better but was still out the parts that they screwed me out of. That one incident made me very leery of such businesses, but that was all before Al Gore invented the internet.

The people I am leery of now have merchandise listed on eBay. I'm sure there are good folks on it, but my only experience was bogus, too. Misrepresented merchandise issue. No recourse. No more business done with him, either.

**Classic Heartbeat** · 10-01-2007, 07:18 PM

70cst, It was aimed at lyrikz. WES

BAGGERSOCAL · 10-01-2007, 09:13 PM

ive tried calling them also it can be a long wait on the phone.

i live fairly close to them 25 minutes away .
went down there Today because off some slight problems with there parts i bought.

Bam ! no question asked or excuses Handed me another set of parts .
very easy going people.

Steve

FRENCHBLUE72 · 10-01-2007, 10:25 PM

Wes will treat u right...That I can garantee..

jkaylor68gmc · 10-01-2007, 10:35 PM

Jon at Tri-Pro is the same way, he answeres the phone every time, instantly.

71tahoe · 10-01-2007, 10:43 PM

If you're calling the customer service line maybe try calling the order line. I'm sure they want to talk to someone that might be spending more money over someone that may have a problem.

It's worked for me unless they are all on vacation and the phone mailbox is full

xshadow · 10-01-2007, 11:17 PM

I've had good luck with brothers. I did recieve one damaged item and they shipped another right out.

Does Classic Heartbeat (Wes), GMC Pauls (Paul), and Christians Classic have catalogs? I like to compair prices when I buy stuff and may use them next time. I also like good customer survice and may pay a little extra if I know i'm going to be taken care of.

vk_chevy · 10-01-2007, 11:23 PM

if you want reliable service, work with Wes, he'll take care of you.

**basketcase** · 10-01-2007, 11:27 PM

I have a Brother's catalog but have never ordered from them. I have ordered on line and also called Harmon's before and was treated well and they answered the phone promptly. Service was 2 days. I have also dealt with CCP. ECE, LMC, and Chevy Duty(can't think of their new name) and had good experiences on line and over the phone. There are a few others that I want to try also like GMC Pauls. I shop for parts and try to group my orders by what I'm doing at the time. Not all stores have all the stuff I want and that effects where I order too.

I, however, avoid dealing with stores that I have heard complaints about. There are just too many out there to deal with one I can't have complete cofidence in.

Tom

A.P. · 10-01-2007, 11:41 PM

I never had any issues with Brothers. I have bought a few items from them and been satisfied with their product and service.

dan42 · 10-01-2007, 11:43 PM

I have ordered from Brothers numerous times and have had mixed results - 2 or 3 times I have got the wrong or incomplete part. The last time I had a problem, they sent a box to pick up the part and they paid the shipping back - but the first two times, I ended up paying shipping (twice) to get the correct part back. I would order from them again, though I think I will be a little more forceful in getting return shipping if there's a problem - and that doesn't help then it will definitely be the last time.

Spoof · 10-01-2007, 11:56 PM

The point being...if you run a business you better make sure your customers can speak to you...quickly.

**PICKMUP** · 10-02-2007, 12:00 AM

Brothers is a top notch company and their people are good, but they can get overwhelmed at times...especially Mondays right after the weekend.
I will try not to rant too hard myself, but I never understand why guys go out-of-town to order their parts, when there are several good parts suppliers right in your area! They are stocked with lots of parts...ready to go! Go check out your locals and see what you can get right here at home. If you are not satisfied with the quality, selection or prices...then go ahead and send your money to California or other places.
You will not get any better assistance than from those right in your own back yard.
Do you know what is available here? Have you gone to any of our western Washington truck parts dealers?
Please be perfectly clear that I am not soliciting your business. I have more than I can handle, but you wouldn't have those complaints if you were dealing with one of the guys near you.
Good luck with your truck!

**special-K** · 10-02-2007, 06:16 AM

Yeah,that^^^I just hate automated phone systems...period.

**70cst** · 10-02-2007, 06:51 AM

Hey xshadow...[QUOTE]Does Classic Heartbeat (Wes), GMC Pauls (Paul), and Christians Classic have catalogs?[/QUOTE] The answer is no...but...this site doesn't have a catalog either yet we spend all kinds of time on here reading and writing. Wes (Classic Heartbeat), Paul (GMCPauls),and Tim (Christians Classics) have excellent sites to to look for parts and if you want someone to talk with...no problem. Again I am sure Brothers is a good Vendor but you must have caught them on a busy day. I try to do business in my backyard (Tim is not exactly in my back yard so I do make exceptions ) Just my .000002 cents worth. Good Vendors are like a good wife...Once you find one keep them for life!! :

10-01-2007, 04:20 PM	#1
lyrikz PITbut Join Date: Sep 2007 Location: monroe washington Posts: 3,052	Brothers truckin?? WTF? Anyone else? I place an order from brothers truckin on 9/24. I placed it by phone and they stated the package would go out asap. I email during the week and get no response or conf. tracking number. I finally decide to call today and this is how it went Thank you for calling Brothers, there are 12 calls ahead of you. 15 mins later i get down to 1 caller ahead of me and im all excited... Well, it forwards me to a full mailbox and says hit zero to talk to an operator. I hit zero and it says Thank you for calling brotheres, there are 10 calls ahead of you. IM like SOB!!!. So i hold, for another 20 minutes until i get down to 1 caller ahead of me... Im getting so close.. then it says the same damn message and hit zero for an operator.. I hit zero hoping im almost home and NOOOOO WRONGGGGG... Thank you for calling brothers, there are 12 calls ahead of you. I spent damn near 33 minutes on hold.. HALF my lunch.. JUST to find out a tracking number.... BLAH.. rant over...

10-01-2007, 04:50 PM	#4
Classic Heartbeat Project Junkie! Fishing Poor!! Join Date: Dec 1999 Location: Olympia,Wa. 98512 Posts: 10,766	Re: Brothers truckin?? WTF? Anyone else? Did you get my last PM? WES __________________ On-line catolog Classic Heartbeat Pickup Parts WEHEPP@comcast.net Call us Toll Free (888) 338-2502 Like Us on Facebook No appointment necessary. 72 BB Chevy Custom Deluxe / Custom Camper 67 I-6 (Soon to be 5.7 LS1) Panel 68 BB Chevy Short Bed 72 6.0 LQ9 Short Bed Chevy 4X4 Olympia's fastest growing truck parts supplier. Olympia's home for Wayward Chevys

10-01-2007, 04:55 PM	#6
70cst Senior Member Join Date: Feb 2001 Location: New Madison, Ohio Posts: 21,375	Re: Brothers truckin?? WTF? Anyone else? Hey Wes... Was that question aimed at me or lyrikz __________________ A husband can be right...or...A husband can be happy. 67-72 Chevy and GMC Trucks...The Classic Truck for the Classic Folk. 1970 CST Two tone green, 402BB, 400 Automatic, Tach, Buckets, AC, AM-FM, Tilt, GM CB, GM 8 Tract, LWB, etc JOHN 17:3...The better side of "LIFE" Remember: Everyday is a good day...Some are just gooder!

10-01-2007, 04:56 PM	#7
Classic Heartbeat Project Junkie! Fishing Poor!! Join Date: Dec 1999 Location: Olympia,Wa. 98512 Posts: 10,766	Re: Brothers truckin?? WTF? Anyone else? Been down that road befor... WES __________________ On-line catolog Classic Heartbeat Pickup Parts WEHEPP@comcast.net Call us Toll Free (888) 338-2502 Like Us on Facebook No appointment necessary. 72 BB Chevy Custom Deluxe / Custom Camper 67 I-6 (Soon to be 5.7 LS1) Panel 68 BB Chevy Short Bed 72 6.0 LQ9 Short Bed Chevy 4X4 Olympia's fastest growing truck parts supplier. Olympia's home for Wayward Chevys Last edited by Classic Heartbeat; 10-01-2007 at 04:56 PM.

10-01-2007, 05:59 PM	#8
68gmsee Active Member Join Date: Jul 2007 Location: Centrally located between Houston, Austin and Waco. BCS area. Posts: 7,947	Re: Brothers truckin?? WTF? Anyone else? I ordered some stuff last month and it took almost 2 weeks to arrive. They do have some good prices since they have a sale going on but you have to be patient. Also, I didn't try to call them since I was in no hurry for the parts.

10-01-2007, 06:06 PM	#9
stepside454 Registered User Join Date: Nov 2003 Location: st. louis area Posts: 1,551	Re: Brothers truckin?? WTF? Anyone else? I ordered stuff from Brothers through my body shop to fix my truck after the wreck. What a nightmare. We ended up cancelling the last few items & ordered em from LMC, got those items within 3 days. John __________________ 75 GMC C-15 short/step factory 454, lowered

10-01-2007, 06:27 PM	#10
ChevLoRay Old Skool Club Join Date: Jun 2001 Location: Benton, AR "The Heart of Arkansas" Posts: 10,880	Re: Brothers truckin?? WTF? Anyone else? Back in "the day" I owned a Pinto (yeah, I hear you). After reading in Hot Rod and other magazines, and based on articles they had done with stuff from IECO, I ordered some stuff. One of the items I ordered was to have included jets for the carburetor, plugs, points and condenser. On the side of the box, written in grease pencil was: "We didn't find any jets in this box. We used the ones you sent us". Guess what? There were three different jets in the box. Three. The carb needed two. None were right for the carb I had. Thus began a series of phone calls. One of them was to a guy, last name of Scarborough, supposedly their sales manager. He told me to take all of the stuff that they had sent (points, plugs, jets, condenser) and send them back. The plugs had already been installed but he said that didn't matter....send them back. A couple weeks later, I get a shipment. New box. Old stuff. Spark plugs were all broken and shipped back to me. Now, I'm furious. The only excuse they could offer was that it had been raining (Los Angeles area). Big whoop. After I let loose a tirade that included every form of every four-letter word I could think of and even some that were made up on the spot over a course of ten minutes, I felt better but was still out the parts that they screwed me out of. That one incident made me very leery of such businesses, but that was all before Al Gore invented the internet. The people I am leery of now have merchandise listed on eBay. I'm sure there are good folks on it, but my only experience was bogus, too. Misrepresented merchandise issue. No recourse. No more business done with him, either. __________________ Member Nr. 2770 '96 GMC Sportside; 4.3/SLT - Daily driven....constantly needs washed. '69 C-10 SWB; 350/TH400 - in limbo The older I get, the better I was.

10-01-2007, 07:18 PM	#11
Classic Heartbeat Project Junkie! Fishing Poor!! Join Date: Dec 1999 Location: Olympia,Wa. 98512 Posts: 10,766	Re: Brothers truckin?? WTF? Anyone else? 70cst, It was aimed at lyrikz. WES __________________ On-line catolog Classic Heartbeat Pickup Parts WEHEPP@comcast.net Call us Toll Free (888) 338-2502 Like Us on Facebook No appointment necessary. 72 BB Chevy Custom Deluxe / Custom Camper 67 I-6 (Soon to be 5.7 LS1) Panel 68 BB Chevy Short Bed 72 6.0 LQ9 Short Bed Chevy 4X4 Olympia's fastest growing truck parts supplier. Olympia's home for Wayward Chevys

10-01-2007, 09:13 PM	#12
BAGGERSOCAL Active Member Join Date: May 2007 Location: SO CAL Posts: 226	Re: Brothers truckin?? WTF? Anyone else? ive tried calling them also it can be a long wait on the phone. i live fairly close to them 25 minutes away . went down there Today because off some slight problems with there parts i bought. Bam ! no question asked or excuses Handed me another set of parts . very easy going people. Steve

10-01-2007, 10:25 PM	#13
FRENCHBLUE72 PROJECT 7DEUCE Join Date: Dec 2002 Location: GRANTS PASS OR Posts: 21,608	Re: Brothers truckin?? WTF? Anyone else? Wes will treat u right...That I can garantee.. __________________ GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P..

10-01-2007, 10:35 PM	#14
jkaylor68gmc Senior Member Join Date: Dec 2005 Location: TN Posts: 2,448	Re: Brothers truckin?? WTF? Anyone else? Jon at Tri-Pro is the same way, he answeres the phone every time, instantly. __________________ 1947 International KB-1 1957 Chevy Bel-Air riding low 1962 swb fleetside 2002 Chevrolet Silverado 7-inch lift on 35 Daily driver 2016 Chevy Tahoe Better halves ride

10-01-2007, 10:43 PM	#15
71tahoe Registered User Join Date: May 2006 Location: Jonesboro, AR Posts: 916	Re: Brothers truckin?? WTF? Anyone else? If you're calling the customer service line maybe try calling the order line. I'm sure they want to talk to someone that might be spending more money over someone that may have a problem. It's worked for me unless they are all on vacation and the phone mailbox is full

10-01-2007, 11:17 PM	#16
xshadow Registered User Join Date: Apr 2006 Location: va Posts: 553	Re: Brothers truckin?? WTF? Anyone else? I've had good luck with brothers. I did recieve one damaged item and they shipped another right out. Does Classic Heartbeat (Wes), GMC Pauls (Paul), and Christians Classic have catalogs? I like to compair prices when I buy stuff and may use them next time. I also like good customer survice and may pay a little extra if I know i'm going to be taken care of.

10-01-2007, 11:23 PM	#17
vk_chevy Registered User Join Date: Jan 2004 Location: Olympia, WA Posts: 231	Re: Brothers truckin?? WTF? Anyone else? if you want reliable service, work with Wes, he'll take care of you. __________________ 72 Chevy C20 Longhorn 72 Chevy, K20 Custom Camper 67 Chevy, LWB, C20, 350/350, PS, PB, 65 Jag MKII

10-01-2007, 11:27 PM	#18
basketcase Senior Member Join Date: Oct 2001 Location: Edgerton OH USA Posts: 633	Re: Brothers truckin?? WTF? Anyone else? I have a Brother's catalog but have never ordered from them. I have ordered on line and also called Harmon's before and was treated well and they answered the phone promptly. Service was 2 days. I have also dealt with CCP. ECE, LMC, and Chevy Duty(can't think of their new name) and had good experiences on line and over the phone. There are a few others that I want to try also like GMC Pauls. I shop for parts and try to group my orders by what I'm doing at the time. Not all stores have all the stuff I want and that effects where I order too. I, however, avoid dealing with stores that I have heard complaints about. There are just too many out there to deal with one I can't have complete cofidence in. Tom



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10-01-2007, 11:41 PM	#19
A.P. Black 72 Chevy Join Date: May 2002 Location: Los Angeles, California Posts: 662	Re: Brothers truckin?? WTF? Anyone else? I never had any issues with Brothers. I have bought a few items from them and been satisfied with their product and service. __________________ 72 Chevy, SWB, 350engine, TH400

10-01-2007, 11:43 PM	#20
dan42 Registered User Join Date: Feb 2007 Location: Cali Central Coast Posts: 5,191	Re: Brothers truckin?? WTF? Anyone else? I have ordered from Brothers numerous times and have had mixed results - 2 or 3 times I have got the wrong or incomplete part. The last time I had a problem, they sent a box to pick up the part and they paid the shipping back - but the first two times, I ended up paying shipping (twice) to get the correct part back. I would order from them again, though I think I will be a little more forceful in getting return shipping if there's a problem - and that doesn't help then it will definitely be the last time. __________________ '67 SWB Fleetside ZZ4/350/Tremec 5-speed/4link/Scott's IFS - and fun as heck! SOLD Click here to support the board Philippians 4: 6-7 Last edited by dan42; 10-01-2007 at 11:44 PM.

10-01-2007, 11:56 PM	#21
Spoof Registered User Join Date: Jul 2000 Location: Victoria,BC, Canada Posts: 1,300	Re: Brothers truckin?? WTF? Anyone else? The point being...if you run a business you better make sure your customers can speak to you...quickly. __________________ 71 GMC 1500 LWB

10-02-2007, 12:00 AM	#22
PICKMUP "Trucks with Class" Join Date: Jul 2000 Location: OLYMPIA, WA, USA Posts: 8,144	Re: Brothers truckin?? WTF? Anyone else? Brothers is a top notch company and their people are good, but they can get overwhelmed at times...especially Mondays right after the weekend. I will try not to rant too hard myself, but I never understand why guys go out-of-town to order their parts, when there are several good parts suppliers right in your area! They are stocked with lots of parts...ready to go! Go check out your locals and see what you can get right here at home. If you are not satisfied with the quality, selection or prices...then go ahead and send your money to California or other places. You will not get any better assistance than from those right in your own back yard. Do you know what is available here? Have you gone to any of our western Washington truck parts dealers? Please be perfectly clear that I am not soliciting your business. I have more than I can handle, but you wouldn't have those complaints if you were dealing with one of the guys near you. Good luck with your truck!

10-02-2007, 06:16 AM	#23
special-K Special Order Join Date: Nov 2004 Location: Mt Airy, MD Posts: 85,852	Re: Brothers truckin?? WTF? Anyone else? Yeah,that^^^I just hate automated phone systems...period. __________________ "BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~

10-02-2007, 06:51 AM	#24
70cst Senior Member Join Date: Feb 2001 Location: New Madison, Ohio Posts: 21,375	Re: Brothers truckin?? WTF? Anyone else? Hey xshadow...[QUOTE]Does Classic Heartbeat (Wes), GMC Pauls (Paul), and Christians Classic have catalogs?[/QUOTE] The answer is no...but...this site doesn't have a catalog either yet we spend all kinds of time on here reading and writing. Wes (Classic Heartbeat), Paul (GMCPauls),and Tim (Christians Classics) have excellent sites to to look for parts and if you want someone to talk with...no problem. Again I am sure Brothers is a good Vendor but you must have caught them on a busy day. I try to do business in my backyard (Tim is not exactly in my back yard so I do make exceptions ) Just my .000002 cents worth. Good Vendors are like a good wife...Once you find one keep them for life!! : __________________ A husband can be right...or...A husband can be happy. 67-72 Chevy and GMC Trucks...The Classic Truck for the Classic Folk. 1970 CST Two tone green, 402BB, 400 Automatic, Tach, Buckets, AC, AM-FM, Tilt, GM CB, GM 8 Tract, LWB, etc JOHN 17:3...The better side of "LIFE" Remember: Everyday is a good day...Some are just gooder! Last edited by 70cst; 10-02-2007 at 06:52 AM.

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