Thumbs Up To Krylon - The 1947 - Present Chevrolet & GMC Truck Message Board Network

gonebad2 · 11-18-2003, 09:33 PM

I had a problem with a few cans of Krylon Rust Tough brand semi-flat black. It took days to dry. I e-mailed Krylon and told them what happened. They were really cool about it. Today, a case of six cans showed up on my doorstep. They did'nt ask for a copy of a receipt or anything. They just wanted the batch number and the name of the store where I bought it. I've always had good luck with Krylon. I wasn't expecting a replacement, just wanted to let them know I had a problem. That's great customer service in my opinion...

*Randy70C-10* · 11-18-2003, 09:43 PM

Wow, that was really cool of them.

Did your new batch work out ok?

gonebad2 · 11-18-2003, 09:48 PM

I don't know yet. I just got it today. I will let you know.

FRENCHBLUE72 · 11-18-2003, 10:49 PM

Sweet, great customer service is very hard to beat...

*rickspickuppart* · 11-19-2003, 12:58 AM

greg - did it ever dry? (I had some paint that wouldn't)

Shawn

gonebad2 · 11-19-2003, 03:29 AM

Hey Shawn. I gave it two days then cleaned it off with lacquer thinner. They replaced it with the regular semi gloss black. Not the rust tough line. I don't trust it now. I buy tens of thousands of cans of the rust tough grey for gas meters at work and we have never had a problem with it. Maybe they have a problem to work out on the semi gloss black. I'll talk to ya soon. I am off work until March 04. Take Care, Greg

doughby82 · 11-19-2003, 03:50 AM

i never had thought about email the company i had bought some. it wasnt krylon but it was duplicolor a few weeks ago.it stayed tacky for about 3 days.ill email them see what happens i just thought well they got me for about 10 bucks.thanks

Hooter · 11-19-2003, 04:09 AM

huh you can do that? I usually just go mad, cleaned the other paint off and bought a new can, I'll keep that in mind for next time

11-18-2003, 09:33 PM	#1
gonebad2 Merciless Butcher Join Date: Oct 2003 Location: CC Nevada Posts: 1,447	Thumbs Up To Krylon I had a problem with a few cans of Krylon Rust Tough brand semi-flat black. It took days to dry. I e-mailed Krylon and told them what happened. They were really cool about it. Today, a case of six cans showed up on my doorstep. They did'nt ask for a copy of a receipt or anything. They just wanted the batch number and the name of the store where I bought it. I've always had good luck with Krylon. I wasn't expecting a replacement, just wanted to let them know I had a problem. That's great customer service in my opinion... __________________ Your Bought And Sold....I Got Your Soul!

11-18-2003, 09:48 PM	#3
gonebad2 Merciless Butcher Join Date: Oct 2003 Location: CC Nevada Posts: 1,447	I don't know yet. I just got it today. I will let you know. __________________ Your Bought And Sold....I Got Your Soul!

11-18-2003, 10:49 PM	#4
FRENCHBLUE72 PROJECT 7DEUCE Join Date: Dec 2002 Location: GRANTS PASS OR Posts: 21,606	Sweet, great customer service is very hard to beat... __________________ GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P..

11-19-2003, 03:29 AM	#6
gonebad2 Merciless Butcher Join Date: Oct 2003 Location: CC Nevada Posts: 1,447	Hey Shawn. I gave it two days then cleaned it off with lacquer thinner. They replaced it with the regular semi gloss black. Not the rust tough line. I don't trust it now. I buy tens of thousands of cans of the rust tough grey for gas meters at work and we have never had a problem with it. Maybe they have a problem to work out on the semi gloss black. I'll talk to ya soon. I am off work until March 04. Take Care, Greg __________________ Your Bought And Sold....I Got Your Soul!

11-19-2003, 03:50 AM	#7
doughby82 Registered User Join Date: Mar 2001 Location: springfield ill Posts: 836	i never had thought about email the company i had bought some. it wasnt krylon but it was duplicolor a few weeks ago.it stayed tacky for about 3 days.ill email them see what happens i just thought well they got me for about 10 bucks.thanks __________________ springfield illinois 2003 custom (harley)built from scratch 68 swb

11-18-2003, 09:43 PM	#2
Randy70C-10 Account Suspended Join Date: Mar 2001 Location: Virginia Beach, Va. U.S.A. Posts: 15,320	Wow, that was really cool of them. Did your new batch work out ok?

11-19-2003, 12:58 AM	#5
rickspickuppart Account Suspended Join Date: Jul 2003 Posts: 1,284	greg - did it ever dry? (I had some paint that wouldn't) Shawn

11-19-2003, 04:09 AM	#8
Hooter My other Love Join Date: Aug 2001 Location: Castlegar B.C. Canada Posts: 4,085	huh you can do that? I usually just go mad, cleaned the other paint off and bought a new can, I'll keep that in mind for next time __________________ Castlegar B.C.The great white North (Canada Eh!) Hooter_5@hotmail.com First generation Monte Carlo club pictures of my life



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