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#1 |
Registered User
Join Date: Mar 2004
Location: Saskatoon sk
Posts: 20
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ECE = bunch of clowns
I called the gomer at early classic on friday march 12/04
and yes, they are clowns, the tech guy kept putting me on hold and i told him im calling from canada so its costing me an arm and a leg, second off i was asking him about their 4/6 drop and i would like to say WTF man, the guy said i woudlnt need a c notch for their kit beacuse they use load rated truck springs not passenger car springs, like their competitors, ok a good company doesnt bash others, second off, he went on to say that all the cnotches are stupid and are just 3" notches with a big chunk of rubber and all that the axle tubes are going to do is bang up and down on the rubber in the cnotch...........WTF? dude if you look at the god damned rearend its 4" away from the friggin frame..... dont tell me i dont need a cnotch ..... this is just my 2 bits, im not very impressed with the suspension companies thus far, i even asked him what the spring rate was since they are "truck rated springs" he didnt even know.... ONE good thing, the 6 bolt ECE front rotors are machined especially for 73-87 front spindle sizes (aka you can use the special 6 bolt rotor then swich over to 5 bolt if you like) im sure the ece kit is kosher i just dont like morons telling me extremely obvious stuff is stupid when he should know better |
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#2 |
Registered User
Join Date: Apr 2001
Location: DALLAS,TX
Posts: 21,981
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Not to minimalize your complaint, but 4" of clearance does not warrant a c-section. I have been driving my 74 w/o one for over a year w/less than 2" of clearance. I know 67-72's & 73-ups are different frames, but for comparisons sake, the amount of clearance from the top of the rear axle tube to the frame is what matters.
With my 74, it bottoms out on sudden or big dips..... normal, avg roads cause no problems @ all so the 'need' for a c-section is a personal choice. My 68 does have c-sections but it needed them w/approx 7-8" of drop (blocks + air bags). But I agree he should know his companys product line well enough to give you an answer on their "load rated truck springs, not pass car springs like their competitors". If he doesn't know his own companys springs rate how can he accurately compare w/anothers? Sounds like he either really is a 'clown' or was possibly having a bad day. Maybe contact them again & seek a different sales rep & see if your experience was a fluke or if it's a pattern.
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67SWB-B.B.RetroRod 64SWB-Recycle 89CCDually-Driver/Tow Truck 99CCSWB Driver All Fleetsides @rattlecankustoms in IG Building a small, high rpm engine with the perfect bore, stroke and rod ratio is very impressive. It's like a highly skilled Morrocan sword fighter with a Damascus Steel Scimitar..... Cubic inches is like Indiana Jones with a cheap pistol. |
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#3 |
Registered User
Join Date: Mar 2004
Location: Saskatoon sk
Posts: 20
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i feel almost like a dick for complaining so much, but jeez, (by the way when i said 4 inches of clearence, its practically 4" BEFORE any kind of drop) lol 6 inch drop would.. "lay frame" literally...ON THE AXLE hahaha.... all i wanted to know is how hard the springs were, and why they would not recommend a cnotch, i live in a REALLY bumpy area.... which blows........ one thing thats funny, anybody that would use drop spindles and stock springs, tehy are looking for a kick in the face well, HERE IT IS.....
the truck aftermarket is junk and this almost makes me wnat to ditch my effort to modify my suspension, just so you guys know there is ANOTHER place that sells alot what seems to be quality parts CLASSIC PERFORMACE PRODUCTS |
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#4 |
Mudslides 'r my specialty
Join Date: Dec 2003
Location: STL
Posts: 1,106
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I like www.macspring.com.
I just ordered a Western Chassis kit from them. I checked prices on several companies, and with the free shipping, they turned out to be the cheapest for quality parts.
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Always on the lookout for old cars and parts...(20s, 30s, 40s, 50s, 60s, etc.) http://www.cardomain.com/memberpage/500339 |
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#5 |
Registered User
Join Date: Apr 2001
Location: DALLAS,TX
Posts: 21,981
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I've used both ECE & Classic Perf Parts..... both worked well for me.
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67SWB-B.B.RetroRod 64SWB-Recycle 89CCDually-Driver/Tow Truck 99CCSWB Driver All Fleetsides @rattlecankustoms in IG Building a small, high rpm engine with the perfect bore, stroke and rod ratio is very impressive. It's like a highly skilled Morrocan sword fighter with a Damascus Steel Scimitar..... Cubic inches is like Indiana Jones with a cheap pistol. |
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#6 |
Registered User
Join Date: Sep 2003
Location: Rayne, LA
Posts: 2,782
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I can tell you that after putting my suspension from ECE in my truck, with the quality components and VERY helpful tech support, I'll never use another susp. company's products again. The ride is great and even with the 6" drop rear springs my rear axle has never hit the frame, and I drive it HARD over very rough roads where I live. Currently, I have a problem with the driver's side front brake dragging and I called to see what they could tell me, Stan told me that he would get with his Raybestos guy and call me back. About an hour later I received a call from Raybestos. The guy told me all the common problems with that particular system how to diagnose which problem it was, and gave me his personal cell phone number to reach him even on the weekend so that he could help, and get whatever parts I needed over to me. You don't get that kind of service just anywhere.
I guess I'm just trying to say don't let that one bad phone call disway you from (imo) the best suspension company for our trucks. Also, the whole 6-lug brake thing may not be all that it's cracked up to be, my stock wheels didn't fit over the calipers and I had to end up buying new wheels anyway. Check this out and see what I mean... http://67-72chevytrucks.com/vboard/s...threadid=73572
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Steven "If dogs don't go to heaven, when I die I want to go wherever they went." -- Will Rogers R.I.P. Oscar R.I.P. Ratchet 1967 Pontiac GTO - Dad was the Original Owner 1970 Chevy 2wd SWB "Oscar's Truck" 1970 Chevy 2wd Blazer "Ratchet's Blazer" 2013 Chevy 2500HD Crew Cab Duramax/Allison Z71 LTZ "Brown Sugar" 2017 Chevy Suburban "BDB" 2020 Chevy Blazer Premier "Foxy" Member of Louisiana Classic Truck Club (LCTC) Shop Build |
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#7 | |
Registered User
Join Date: Apr 2001
Location: DALLAS,TX
Posts: 21,981
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Quote:
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67SWB-B.B.RetroRod 64SWB-Recycle 89CCDually-Driver/Tow Truck 99CCSWB Driver All Fleetsides @rattlecankustoms in IG Building a small, high rpm engine with the perfect bore, stroke and rod ratio is very impressive. It's like a highly skilled Morrocan sword fighter with a Damascus Steel Scimitar..... Cubic inches is like Indiana Jones with a cheap pistol. |
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#8 |
Account Suspended
Join Date: Jun 2000
Location: over yonder
Posts: 14,270
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Apparently this guy has never dealt with AIM if he thinks ECE is bad.
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#9 |
Watch out for your cornhole !
![]() Join Date: Jun 2003
Location: Azle, Texas
Posts: 14,162
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You need to learn spelling and punctuation skills.
My truck has the ECE 6 inch rear drop kit in it. And no c-notch either. I hauled a fully dressed 454 big block engine with all accesories still on it and turbo 400 trans in the bed all over the place without ever bottoming out. That's a LOT of weight and it rode perfectly. In fact, it has never bottomed once since I lowered it. I have dropped lots of trucks with ECE stuff and never once had a single complaint or problem.
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I'm on the Instagram- @Gearhead_Kevin |
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#10 |
On the road
![]() ![]() Join Date: Jan 2004
Location: NATCHITOCHES LOUISIANA
Posts: 818
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I'm with you Tx Firefighter. I have had ECE's 4/6 drop on my 72 for about 3 years now, no problems whatsoever and can't recall it ever bottoming out. I also installed the same kit on 65streetcruisers truck. I did trim the rubber bumpers however. I have conversed with Dave Clark ( ECE owner) on several occasions and found those guys to be super. Sorry to hear your troubles with them mxman. That was the first complaint I've ever heard about them.
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#11 |
67 is sold
Join Date: Apr 2001
Location: Troy, Michigan
Posts: 6,738
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I just ordered and received the 2/4 drop kit from ECE last week. I've been researching different kits since last fall and with the help of this board, I went with ECE.
Very helpful on the phone and I can't wait to put the kit on the '67 ![]() |
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#12 | |
Low & Slow
Join Date: Dec 2002
Location: Oklahoma
Posts: 1,047
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Re: heh
Quote:
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70' C-10 LWB Fleetside 4.5/6 drop ![]() |
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#13 | ||
Senior Member
![]() Join Date: Sep 2001
Location: Seattle, WA, USA
Posts: 5,817
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I've talked to (after completely rebuilding my front and back suspension) most of the guys at ECE at one time or another over the phone, and I think you're out to lunch:
Quote:
Quote:
Like someone else said if you think THAT is bad try ordering a suspension kit from another company like LMC, and oh yeah, I dare you to try to ask a technical quesetion. They'll tell you you have to wait 24-48 hours for a tech to CALL YOU BACK with NO guarantee he'll be able to answer your question. Early Classic Enterprises is the best suspension company I've worked with for these trucks.
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'69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA. |
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#14 |
Registered User
Join Date: Jan 2002
Location: Houston, TX
Posts: 2,144
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i spent alot of money with ece and the products were pretty good but i wasn't pleased with the customer service either. they screwed me out of 100 bucks and would not call me back when they said they were going to.
it all boils down to the fact that no company has a 100% customer satisfaction rate. everyone drops the ball sometimes. there are a ton of people here who have used there parts and are pleased, but i won't be using them agian because they dropped the ball with me.
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'51 F100, backhalf with a narrowed 9 and coil overs, 18.5" mickeys, monte front clip, +400" sbc in the works '05 1500 Crew Cab RIP '84 swb 5/7 drop, solid cammed 408 w/ fully ported dart heads, th350 w/ 10 inch hughes, 12 bolt w/ 3.73 richmonds and a locker '80 swb 4x4 in progress: 7" lift, 350 th350/np205, d44 and 1.5" ORD tie rod, 14BFF w/discs , armored diff covers, 40" MTR's |
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#15 |
Senior Member
![]() Join Date: Sep 2001
Location: Seattle, WA, USA
Posts: 5,817
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They screwed you out of 100 bucks? how?
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'69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA. |
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#16 |
Registered User
Join Date: Jul 2002
Location: Pasadena, CA
Posts: 67
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quote
'im sure the ece kit is kosher i just dont like morons telling me extremely obvious stuff is stupid when he should know better' Sounds like you probably had the same attitude with him on the phone as you have in your post. I would have told you to take off, eh. I can only speak for myself, but I have had Early Classic's 3.5/6 kit on my 70 for a couple of years now and never bottomed out. That's the reason I bought their kit, it's engineered to work. If you would have called around and did a little homework, you would realize those guys have their act together. Like COBALT said, you're out to lunch. |
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#17 | |
Registered User
Join Date: Jan 2002
Location: Houston, TX
Posts: 2,144
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Quote:
i called ece and told them about the problem very politley and asked to send the faulty master cylinder back and get a refund. their first response was to accuse me of not knowing what i was doing because they said they had previously only had one faulty master cylinder come back. after i told them that the m.s. had been checked and verified to be faulty by more than one certified mechanic, their second response was that i should have sent the bad one back and have them send me a new one. i then explained that because this was my daily driver there was not enough time for me to have done this because it needed to be up and running asap. then they said it was not their policy to give a refund on it because it was purchased as part of a kit not idividualy (even though they do have an individual list price for this item) and all they would do was send me a new master cylinder if i sent mine back. i didn't see what good another master cylinder would do me so i refused this. after going back and forth he finaly agreed to "see what he could do" and call me back. which was not done. so basically they gave me the run around about a part that they could have easily refunded my money on and gotten their money back as well, because they weren't even the manufacturer of this part, so they could have returned it to their supplier as well and they would have been out nothing. but instead they lost my business for good
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'51 F100, backhalf with a narrowed 9 and coil overs, 18.5" mickeys, monte front clip, +400" sbc in the works '05 1500 Crew Cab RIP '84 swb 5/7 drop, solid cammed 408 w/ fully ported dart heads, th350 w/ 10 inch hughes, 12 bolt w/ 3.73 richmonds and a locker '80 swb 4x4 in progress: 7" lift, 350 th350/np205, d44 and 1.5" ORD tie rod, 14BFF w/discs , armored diff covers, 40" MTR's |
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#18 |
Registered User
Join Date: Jul 2002
Location: Pasadena, CA
Posts: 67
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quote:
-------------------------------------------------------------------------------- Originally posted by COBALT They screwed you out of 100 bucks? how? -------------------------------------------------------------------------------- I bet if you called the owner and told him what you just told us, he would take care of it on the spot. I screwed up the master cylinder that came in my kit when we were try to bench bleed it, and they exchanged it for me and even paid the freight. I can't believe they would treat you any different. |
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#19 |
Registered User
![]() Join Date: Jan 2001
Location: Katy, TX...but the love of my life resides in Dublin,OH.
Posts: 1,408
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I was happy with ECE as well...service and quality... they even met me half way on shipping... and I didn't even have to ask.
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#20 |
Senior Member
![]() Join Date: Sep 2001
Location: Seattle, WA, USA
Posts: 5,817
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Whenever I buy kits from them I get disclaimers telling me they can't refund on parts from a kit, because the kits are priced differently than the individual parts themselves. Some places will charge you "restocking fees", or refuse returns all together - even for exchanges.
Here's what you should have done: call them up, and get them to exchange it for a good one, THEN go buy your MUST HAVE NOW master cylinder, and then sell the one they send you later on this board or on ebay or something. Yeah, you can talk to the owner about getting your money back, but come on. You should know by now WHY mail-order and over-the-phone places do business like this. Their kits are large with lots of parts. If they allowed partial returns for a full refund their bean counting goes out the window and the cost of their kits goes up, or their customer service suffers. You get what you pay for. Not only that but they were willing to send you a replacement one and absorb the shipping to CANADA. If it takes longer to get to your house that's a risk YOU took for ordering from a company in the states. In other words if you had a project that has to be done the next day, but you're ordering from a company that isn't in the same country as you, and neglect to read their policies on the kits they sell it sounds like you don't plan very well.
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'69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA. |
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#21 |
Designated A-hole!
Join Date: Mar 2003
Location: South Mississippi
Posts: 36,450
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In the words of the immortal Rodney King, "Can't we all just get along?"
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"If it ain't broke, fix it 'til it is!" Being stupid ain't illegal. ![]() We're Still Debt Free Except for the House!!! www.daveramsey.com 70 GMC SWB Stepside project "Green Booger" soon to be 6.0l/4l80e 93 S-10 "Poppaw's Truck" |
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#22 | |
Registered User
Join Date: Jan 2002
Location: Houston, TX
Posts: 2,144
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Quote:
you are more than welcome to keep defending them and telling me that i don't plan very well. whatever. NO company has 100% customer satisfaction. ECE is not perfect, nor is any other company. they did not provid me with the customer service i desired so i take my business else where. i couldn't care less if other people do business there. i'm not trying to keep people away from them, just giving my expireance with them
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'51 F100, backhalf with a narrowed 9 and coil overs, 18.5" mickeys, monte front clip, +400" sbc in the works '05 1500 Crew Cab RIP '84 swb 5/7 drop, solid cammed 408 w/ fully ported dart heads, th350 w/ 10 inch hughes, 12 bolt w/ 3.73 richmonds and a locker '80 swb 4x4 in progress: 7" lift, 350 th350/np205, d44 and 1.5" ORD tie rod, 14BFF w/discs , armored diff covers, 40" MTR's |
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#23 |
Senior Member
![]() Join Date: Sep 2001
Location: Seattle, WA, USA
Posts: 5,817
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...I appologize. I got the locations mixed up between you and the original poster of the thread...
Still, if you ever are doing a job where things are strict on a timeclock then you have to plan for those problems. If they're up front about their policies you have to at least respect those. I worked with them to get my problems solved, and yes it was frustrating at times, but I didn't allow my frustration destroy the working relationship. I can call them on something now, and they remember me as a valued customer and are willing to help me MORE than they would have if I demanded that customer support up front.
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'69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA. |
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#24 |
Account Suspended
Join Date: Jun 2003
Posts: 139
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my 2 cents
my 2 cents.
I recently picked up the drop spindles and the 73-87 5 lug to 6 lug conversion. I ordered them on a thursday with my cc and expected to see them in 5 days. I didn't even see an e-mail confirmation for 2 whole weeks. I called to try to find out the status and was on hold for 20-30 minutes. They were not able to find the order at all. After the disappointment, I informed them to cancel the order if it did show up, and e-mail me. After a week went by, I noticed my bank balance was about 350.00 short, almost causing me to bounce my rent check. I checked my internet banking statement and noticed that they had charged the spindles and rotors to my card. I was going to call them about it the next day, but when I got home, the package had arrived earlier in the afternoon. all my stuff was there. just about 2-1/2 weeks late just kinda crappy - the parts were great! |
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#25 |
Registered User
Join Date: Oct 2003
Location: Idaho
Posts: 257
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I have dealt with ECE a bit myself, great outfit, great advice, great service. I am sure that customers that are hard to deal with, get treated differently or not at all by any type of business, mine included.
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beater 65 gmc at the moment |
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