Andy's Auto Sport Sucks

[smh292]

I ordered a set of chrome pedal pads for my S-10 on 7/17. I figured I would have them before the Carlisle Truck show 8/4. At the same time I ordered other parts from 2 different companies. The stuff I ordered from the other 2 companies showed up within a week. I checked my credit card statement and I will billed on 7/18 for the pedals so I figured they were in the mail.

On Aug 7 I called them and after sitting on hold for 34 minutes I finally got someone and they said that my pedals were backordered until mid Sept but they had blue ones in stock. My truck is red so I said that I wanted to cancel my order. The guy says ok I'll cancel the order and we hang up.

2 days later I get a call from them again saying my pedals are on backorder but they have blue ones. I again say I want to cancel my order.

On 8/11 I send a message to customer service asking to confirm my order is cancelled and my credit card is credited. The email response I get says that they have the blue ones in stock and no my order has not been cancelled. I email back saying that I don't want the blue ones, cancel the order. They email back saying that they cannot cancel the order by email and that I have to call to cancel.

After waiting another 30 minutes on hold I get someone who says he will cancel the order and gives me an invoice # as a reference for my order cancellation.

The next week I notice my card has still not been credited so I sent 2 more follow up emails referencing the guy I talked to and the invoice # and I got no responses.

Finally I called my credit card company and explained all that I just typed and they credited my card.

All in all, this is the worst customer service I have ever received. I am not one to give bad publicity on a company, but this was complete BS.