Epson Customer Service

[magooster]

I bought an Epson all in one At BestBuy in December. About a month ago it stopped feeding paper, I could hear the ink cartridges going back and forth but it would just be printing on nothing. I finally got around to calling the customer service # in the manual last Friday, expecting to go through a lengthy process involving troubleshooting, then authorized repair centres The lady from Epson had me do a simple diagnostic test that determined it was a hardware, not a software problem, asked me my serial#, and the date of purchase, and then told me I was eligible to have a replacement Fedexed to me at no charge! The whole conversation took less than 5 minutes. I don't even have to send the old one back. It arrived on Tuesday all the way from Indiana! Needless to say I will only be purchasing Epson printers from now on.