Brothers?

[bpmcgee]

Steve,

I appreciate your candid response. My desire to avoid throwing mud around, though, may have led you to a misunderstanding of the real scope of my problem.

1) The other vendors I've been ordering from are GMC Pauls and Mothertruckers. I've had excellent -- BETTER than excellent results from them on the other items that I've ordered.

2) Every time they had to order a part through Brothers, it has taken at LEAST two weeks to get to me. Several times more. These items were all shipped UPS Ground, which (these days) is about 1 week delivery.

3) The big problem I had was a set of seatbelts, ordered through you, that showed up incomplete -- two of the bolts were missing. I JUST got the second of the two bolts -- more than 6 WEEKS after I notified Mothers of the problem. I called him weekly to follow up. Finally I called your customer support. Your agent there, although not willing to say that Ed was lying, DID say that "What Mothers is telling you doesn't match the facts."

4) I understand that it's possible that Wes and Ed are making you the fall guy. Ultimately I don't have any hard evidence. Given 1 and 2, though, it doesn't seem likely.

Thanks,

Brian