Concerning GMCPauls Truck Parts - The 1947 - Present Chevrolet & GMC Truck Message Board Network

MotownBowtie · 09-10-2002, 09:15 AM

Answering the phone (or not) is only part of the problem. Timely communication and follow up, and problem resolution are bigger ones.

In my experiences with GMC Pauls, (3) two of the orders had significant problems, and rather than accepting / taking responsibility and seeing that it was corrected; further emails had to be sent, promising specific action and so on. The woman (wife?) who answers the phone, dosen't get much right and apparently has a very poor memory. I suggest ordering from Athey's Classic Truck Parts (http://www.s-c-t-p.com) located in nothern Virginia on the East coast and from ClassicHeartbeat.com on the west coast. NEVER a problem with these companies!

Not out to bash anyone, but there IS more to business than just taking a consumers hard earned cash.

JMHO
MotownBowtie

09-10-2002, 09:15 AM	#26
MotownBowtie Registered User Join Date: Sep 2002 Posts: 3	GMC Pauls Answering the phone (or not) is only part of the problem. Timely communication and follow up, and problem resolution are bigger ones. In my experiences with GMC Pauls, (3) two of the orders had significant problems, and rather than accepting / taking responsibility and seeing that it was corrected; further emails had to be sent, promising specific action and so on. The woman (wife?) who answers the phone, dosen't get much right and apparently has a very poor memory. I suggest ordering from Athey's Classic Truck Parts (http://www.s-c-t-p.com) located in nothern Virginia on the East coast and from ClassicHeartbeat.com on the west coast. NEVER a problem with these companies! Not out to bash anyone, but there IS more to business than just taking a consumers hard earned cash. JMHO MotownBowtie



Register or Log In To remove these advertisements.

Register or Log In To remove these advertisements.