Harborfreight.com

[Tynee]

So, I ordered an el cheapo tool from Harborfreight.com on the 6th of June. When I ordered, the website told me to look for delivery in 7-10 days. Allowing 10 business days would have been yesterday. No tool, so I go to their website to check the order status. After entering the order number, the site returns a result that my order number is not in the system. So I called them early this morning at the phone number listed on the receipt I printed. The woman that answered there listened politely to my entire story, then told me I had to call their customer service number between 9:00 and 5:30. Fine, so I call the number she gives me, who proceeds to interrupt me in the middle of a sentence to ask for my order number. I finish my sentence, then give him my order number, and he asks if I'm some other guy. I tell him that's not me, we go through a bunch of verification, and he tells me it's backordered until June 14th. When I ask how reliable the backorder dates are, he says "50/50."

1)Why didn't the website tell me the item was backordered when I ordered it?
2)Why did I have to check back with them to find out it was backordered, an especially interesting question in light of the fact that I received a card in the mail shortly after placing my order thanking me for the order.
3)Why wasn't my order number in the system when I checked it on the website?
4)Why did I have to call a number on the receipt to get the customer service phone number?
5)Burns me up when people lack courtesy, which the Indian gentleman certainly did when he interrupted me mid-sentence (don't even get me started on another American job being lost to India).
5)Why are the backorder dates only 50% reliable?

Long story Short, not real happy with Harborfreight.com