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Originally Posted by porterbuilt
...but it looks like the same name is attached to all the complaints.
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You should read the post again. 1) there are several 'names' there, and 2) I too _was_ a VERY satisfied customer... I've had plenty of phone conversations with Tony, and even Bret when he still worked the phones. Sounds like they might be channeling all that "customer service" on their dealers. Good for you.
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Originally Posted by porterbuilt
... Hopefully the issue has been resolved.
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Nope. With a first-class operation (that I believe they once were), just the hint of problems (like I posted in that thread in 2005, and to which I pointed Tony to at the time), and I'd have gotten a phone call. ART never took the time, and I
still don't have all the parts for the arms. Like you said, mistakes happen. No reasonable person faults them for a mistake here and there... but to not make it good after finding out about it? That's bad business. I'll bet you don't let that happen at your shop.
08-11-2006, 08:27 PM
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