GMC Paul's ...Issues Resolved

[67 cst swb]

Has anyone else been not real happy with GMC Pauls service? I ordered some parts from them. They were shipped from 2 different locations and I paid shipping from both. I wasn't expecting that. I wasn't notified or asked if I would want the items if I was going to have to pay 2 shipping charges. Truth is: the items shipped from 2nd location were added just because I was ordering items already. Had I known I was going to pay shipping on added on items I would have order them later, when it came closer to time when I needed them. I'm not real upset about it. I e-mailed them with my question/frustration and wasn't even replied to. I'm just wondering if this is normally how they do business or If it's just me. I'm just starting my restoration and due to pricing, was planning on buying more from them. But now I may just look elsewhere.

Or should I just get over it?

UPDATE... I have recieved a return email from Paul. Very nice guy. I sounds like I missed a drop down box in thr freight charges area. (I retyped my order into the website to see where it was, I DID MISS IT) They do have this problem from time to time. They are looking for an upgrades of software to correct these oversights. Also if you are a new customer, which I was, a return email may not yet be set up in the automatic reply section if something changes on your billing nor is it set up to go into thier inbox, until Paul set's it up. (he was at Carilsle at the time) I will definately use them in the future. I hope I didn't turn anyone away from future purchases from them. And if your unhappy with past experiences with GMC Paul's, I encourage you to give them another try.