Disapointing Short Story

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A truck in front of me sent a rock into my windshield over the weekend, so Monday morning I get an authorization from my insurance company to get it fixed for just the glass coverage deductable. I search the Yellow Pages for qualified Auto Glass repair shops and talk to a couple about my truck. One flat out says no. Another says no problem, can have the windshield here for you tomorrow and come on in Wednesday at 10:00am. I make sure to tell them that I have the steel trim ring in the molding, again "no problem". So I get there this morning for my appointment and two employees come out to the parking lot to look at the truck. They are shaking their heads and saying,"No way man, these are a royal pain in the a$$, it takes forever to get that trim right." Needless to say, I didn't want these guys touching my truck. The manager offers to call another local shop that he says "does these all the time". He calls and the guy says he will be down to my house on Saturday to do the job in my driveway. (I made sure to tell him about the trim ring, "no problem", he says.)

Heres my questions: Is it true that the Custom trim is more difficult to install when replacing a front windshield? Is there a tried and true method when dealing with a "trimmed Seal" that works better?

Can maybe someone who has done a few of these with the matal trim involved give me a step-by-step to follow so I can make sure this guy knows what he's doing on Saturday?

Thank you.

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