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Old 10-15-2012, 08:34 PM   #1
turbobuick1
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Join Date: Feb 2011
Location: The Thumb of Michigan!
Posts: 39
Thumbs down Anybody else had a bad experience with Centerline Wheels?

I've dealt with hundreds of mail and phone orders, and am the most patient person you'll ever meet, but I'm at my wit's end with this incredibly unprofessional company. This is a bit longwinded, bear with me guys.

So I order up a set of four Centerline Smoothie wheels on August 7th, and was charged just shy of $1300 on that day. Louie says it'll take about two weeks, and it does, I end up recieving it on the August 27th.

I open up the packages, and two of the wheels have been damaged in shipping. Why? You could blame UPS, but I wouldn't, because the outside damage to the box with extremely minor.

It was Centerline's packaging. They wrap a thin silicone rubber band around the lip and put the $300+ wheel in a plain jane cardboard box, not even a thick cardboard box.

So I ship them out the next day (Centerline paid for shipping) and they recieve it on September 6th.

Louie tells me it'll take about 1.5 weeks to repair them. Okay, no worries there.

I call at the 2 week mark, and ask for a shipping number. They tell me they have to look into it, they'll call me in a half an hour. Never happens. I call in a few hours, and Louie tells me there running just a skeleton crew, and there is no one in the shipping department to let him know whats going on. This repeats several times over the next two weeks.

I've called once every few days to check up on it, and get bullsh#t excuses every time. It's now been over FIVE weeks, and they haven't been finished yet, or shipped out.

Still waiting, but the moral here is, it is damn near impossible to deal with these guys after you give them your money. If you are within driving distance and can drive to these guys, I could see buying from them, but if not, don't waste your time.

Here are pictures of the damage. It's minor I know, but when you pay over $300 a wheel, you expect at least a new wheel. The pictures don't really do it justice, the polished aluminum is hard to photograph up close.
Anybody else have a bad experience with these guys?
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Last edited by N2TRUX; 03-15-2013 at 10:45 AM.
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