truckmanloco..problem getting refund

[tll74]

As per suggested by Liz...I hate it that I have to go to this review board for this but Travis (truckmanloco) has left me no choice. Travis seemed to be a pretty cool guy up till getting a refund from him. I bought his lower trim, Grill, and door panels in this thread http://67-72chevytrucks.com/vboard/s...d.php?t=551089 . I received the grill and door panels and was more than pleased. The trim was slow to arrive and did but only 8 of the 12 pieces. After paying for the trim he PMed me that " there are two pieces that have little macks about the size of a sharpie pen point I just wanted to let you know". He provided his phone number to discuss it and said that these blems are very minor and that this trim had at most 100 miles on since it was new. I was ok with the condition as he described. I got the 8 pieces and the condition was far from the truth with many more defects (I have pics) in each piece than stated. I contacted him with a PM that the trim (8 pieces of 12) was not acceptable. He offered a 30.00 adjustment or a refund. I declined the adjustment and excepted the refund offer. I shipped the trim back and he says's that UPS damaged it. At this point I called him to resolve this and he again offered to do a full refund due to the fact that the trim was worst condition that he represented it to be. This was on a Friday and he was going to be gone on vacation and would do the refund when he returned on the following Tuesday. That never happen. My wife filed a claim with UPS and it has been returned back to me again just the 8 pieces. I have given up on a full refund, now just want the 30.00 adjustment and the other 4 pieces. With multiple attempts through PM's and messages on his phone I can not get a response. It's black and white..I just want the 30.00 adjustment and the other 4 pieces of trim. If he had been honest of the true condition of the trim you wouldn't be reading this.

Facts: in order in the thread

also is the lower trim sold? 11/9/12

Door panels are perfect, arm rest are new. Ill post a picture when i get home.
And the lower trim is available 210 shipped to your door. 11/9/12

Forgot to ask condition of trim. Is it oem or aftermarket and new or used. Package deal with combined shipping? Thanks, Tom 11/9/12

Tom the trim is new its all still in excellent shape. 11/9/12

I'll take the trim but hold up on payment till we find out on the door panels. Thanks, Tom 11/9/12

Ok Tom its yours 11/9/12

PM's
I got the grill and door panels a while back and just this week I got 8 of 12 pieces of the trim. Very happy with the grill and panels. Not to happy with the trim I received. There are far more dings and defects in the trim than you mentioned and I only got eight pieces. I did not get the cab corners or the forward fender pieces. Now what?
Thanks, Tom

Hey Tom Sorry you are disappointed in the trim i sent two boxes of trim the other just yesterday. It took me a while to get everything straightened out after the craziness of that part out shoot me your paypal and ill send you back 30 dollar refund for the trim unless you dont want it period then just send it back and ill get you a refund. Thanks Travis

Travis, I'll package it back up and sent it back. I was ok with a couple issues overall but these have to many for me. Thanks, Tom

Ok no problem when i get it back ill get you your refund. Travis

Travis, I haven't recieved the second package yet. I has waiting for it to send it all back together being that you had all ready shipped the second package. I would really like to get this cleared up asap. Did you stop the delivery of the second package? Thanks, Tom

Hey Tom sorry i didnt get back to you sooner i cancelled the shipment on the other box. If you want go ahead and ship the rest of the trim back. Thanks Travis

Hi Travis, Thanks for letting me know. I'll get it shipped back tomorrow. Thanks, Tom

Ok cool Tom as soon as i get it ill get you your refund. Happy Holidays Brother be safe. Oh yeah you still interested in maybe selling those buddy buckets? Travis

Hi Travis, I'm going to ship the trim back today. My UPS driver tells me that things have settled down now and that it should safe to ship. Pretty bad when one of there drivers says hold off unless you have to. I just need you address. Thanks, Tom

Travis, I shipped the trim last week. You should get it any day. I rewraped all of it with shrink wrap to help insure that each piece does rub each other. Thanks, Tom

Hey Tom the package showed up a couple of days ago. And i hate to say it but one end of the box was almost folded in half. Please give me a call xxxxxxxx Thanks Travis

Hi Travis, It's been a week since you said you would do the refund. I would like to get this completed. Can you do the refund soon? Thanks, Tom

Tom im still waiting to see what ups says . I will let you know as soon as i find out something thanks Travis

Travis,
As per our phone conversation on the 17th I'll take the refund you said you would do. Please send to xxxxxxxxxxxxxxxxxxxxxx Thanks, Tom

Tom UPS picked upi the package yesterday they will let you know about the claim info. Thanks Travis

On 2/22/12 Travis, You obviously have no intent to contact me back on this trim deal to work out a compromise in a refund. I guess at this point it would be best for you to give me the rest of the trim and the 30.00 refund you offered. I would like to have my son come buy and pick up the trim and the refund. He lives about 10 minutes away from you. You rightfully owe this to me so please respond back so we can put a end to this deal. Tom

If I'm being unreasonable here please chim in and explain. I'm a very easy going guy and have never had a issue with a member till now since the beginning of my membership 5 years ago.