Amazon.com customer service

[Advanced Design]

Living here in a rural area it is very convenient to order tools from Amazon.com. Over several years I've ordered quite a bit from them and recently decided to replace our old beat up battery charger.

Two days later the new one shows up. Pulled it out of the box and noticed a big dent on the front panel. There was no noticable impact damage on the box and Literature from the manufacturer stated if damaged to file a claim with the delivery service.

Since I don't like inconvenience, I figured I was going to have a dented battery charger. Just for giggles, I checked on Amazon.com, started a chat with a customer service representative, sent them this picture and 5 minutes later another charger was on the way....at no charge. No need to send the old one back. They apologized for the issue and noted I was a valued customer.

Wow, I was and still am amazed. Two days later brown truck shows up with the new charger. Pretty impressed! Assembling the new charger I did notice a dent on a lower side. Not worrying about it as it charges really well.

So, I will continue shopping on Amazon.com. They kept my business!