Ordered lock and key set but just a letter received.

[desert-rat]

I ordered a lock and key set from J.L. Fabrication. I received a letter saying the their warehouse currently is out of stock so it will ship directly from the manufacturer. Well, never received it, yet UPS said it was delivered. Never got it. I've had issues with UPS not delivering my packages before and they won't help me. J.L. won't help either. eBay, where it was purchased from through the J.L. store won't help either. So I'm out $48 because UPS says it was delivered. It's definitely not J.L. or eBays fault. UPS doesn't take pictures of delivered packages. UPS is just saying, sorry, our records show delivered. Ugh.