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09-17-2008, 02:29 PM | #26 |
I am a Referee of life.
Join Date: Jun 2000
Location: Greensboro N.C.
Posts: 13,992
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Re: I think this is beyond unacceptable. *****************
When ever I have problems(never dealt with SSD) I usually call back and ask what's up? Whenever i think I'm getting the run around i ask to speak to someone further up the food chain.I have almost always been able to resolve problems this way.The trick is to stay calm, be respectful and put the person in your shoes.If you ordered parts ,and aasked if they were in stock,someone should have told you yes or no.If they didn't then they have fouled up your schedule,point this out to the person trying to resolve the problem.Usually they have been in your shoes and didn't like it.I find that once the dealers rep understands why you are angry they generally try to make it right or at least work it out the best they can.I have gotten free shipping,etc. using this method.
If you allow your anger to show it usually means a shouting match where no one wins. I see you posted while I was a huntin' and peckin',Try asking them to have Jason call you since you have not been able to catch him.
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The 47-present Chevrolet and GMC Truck Message Board Network,it's owners,moderators,members,and associates of any type should not be held responsible for my opinion. You can't fix stupid,not even with duct tape. "My appearance is due to the fact that "GOD" does punish you for having too much fun!" Barrett-Jackson has perfected alchemy,they make rust into gold! "You can lead a horse to water but you can't saddle a duck" "Cleverly disguised as a 'Responsible Adult' "Sometimes your Knight in shining armor is just a retard in tinfoil" Last edited by PanelDeland; 09-17-2008 at 02:30 PM. |
09-17-2008, 02:33 PM | #27 | |
PITbut
Join Date: Sep 2007
Location: monroe washington
Posts: 3,052
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Re: I think this is beyond unacceptable. *****************
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09-17-2008, 03:14 PM | #28 | |
Registered User
Join Date: Jan 2008
Location: Chesapeake Beach, MD
Posts: 812
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Re: I think this is beyond unacceptable. *****************
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Now had you called them prior to this whole thread being started thats a different story its been awhile since i actually picked up the phone to order something from them. usually i just do it online unless im in a hurry then i call them to verify if everything is there. right now i am waiting on some parts myself from SSD... im not worried about if/when the parts will show up cuz i know they ALWAYS stand behind their products/service, but they have no control over products that they carry like SMC,AVS etc etc ok this novel is done
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71 cheyenne lwb 300rwhp best 1/4 time so far 12.8 @103 http://i195.photobucket.com/albums/z...en58/001-2.jpg |
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10-01-2008, 04:58 PM | #29 | |
PITbut
Join Date: Sep 2007
Location: monroe washington
Posts: 3,052
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Re: I think this is beyond unacceptable. *****************
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10-01-2008, 05:05 PM | #30 |
Registered User
Join Date: Jan 2008
Location: Chesapeake Beach, MD
Posts: 812
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Re: I think this is beyond unacceptable. *****************
thats good. and all it took was a phone call
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71 cheyenne lwb 300rwhp best 1/4 time so far 12.8 @103 http://i195.photobucket.com/albums/z...en58/001-2.jpg |
10-01-2008, 05:19 PM | #31 |
PITbut
Join Date: Sep 2007
Location: monroe washington
Posts: 3,052
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Re: I think this is beyond unacceptable. *****************
Kinda....
Basically i disputed my claim cause i couldnt get ahold of them. Their site was down, no one returned emails. Come to find out they had updated everything and lost internet/ emails for about 3 days. Bad timing. Before they were responding almost immediately... I then ordered what i didnt have from someone else, and now thats becoming a nightmare. ahaha. |
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